My Mum bought a brand new Skoda at the end of February from a Skoda dealership in Sydney, along with a friend of hers so they sold 2 cars at the same time and they got a good deal from buying 2.
The car was advertised and still is advertised with a $1000 fuel card which they said at the time may take 6 weeks which they didn't mind. Still all this time later and many phone calls from both parties and some others on their behalf they get told there's a problem with the supplier of the card or someone will call back later. Even after all this time, when they actually got to talk to someone on the phone they claimed they knew nothing about this card and delays with it.
Both my mum and her friend have been pretty patient but I think now its gotten to the stage of them thinking they may not get it.
What I wanted to know is has anyone had any problems with a skoda dealership or similar offers like this? I think the offer may actually be through Skoda Australia.
Its my belief even if an offer isn't advertised but was stated verbally at the time of purchase they have to come through with the offer or its against the law, although in this case it was advertised and still is.
My Mum didn't want to take it further unless she has to but does anyone know where they stand on a deal like this? I was under the impression they would win pretty easily if taken to fair trading or consumer affairs.
I would usually take a situation like this upon myself to deal with but have been busy these few months, usually can get an outcome pretty quickly with talking on the phone and my relentless calling when this type of thing happens but unfortunately haven't been available to do so.
Have you tried contacting the Skoda head office?