Ok so I'm a 17 year old student who earns some cash through casual work. Had around 150 dollars in my debit card (luckily the rest I had put into a savings account) before it was stolen from me and used fraudulently. The guy had reduced the balance of my account to $1.03 buying from Liquorland and 7-elevens. I think they may have used Paypass, which doesn't require my PIN. I have already reported it stolen/lost and asked for a new card, which will be delivered within the next 7 days. I know it may be unlikely, but I'm wondering if talking to the bank about it would retrieve the money back for me?
Debit card stolen and used, what do?
Lunfinishedsentenc on 31/05/2015 - 22:02
Comments
But how would they know I didn't spend it though? I could have done all this myself and report it stolen.
With all the cameras around nowadays; you wouldn't be stupid enough to say it got stolen and then have you or your friends image show up on cctv footage.. Would you?
Not worth getting caught for fraud
Yes that is total right. we used to give CC TV to the bank all the time.
because fraud attracts a significant penalty, much more than $150
Contact the bank, ask what is required.
Your bank will advise you what to do and how/when you can get your money back. Talk to the bank.
This is why police hate tap and go. Lodge a report with your bank as they will investigate and refund you.
I never use it. May be a stupid question but can you disable the Paypass function associated with your card?
I have asked my bank this and they told me it cannot be disabled. Cannot even make the limit lower than $100. This is very annoying for those who do not want to use paypass.
You can try doing this:
don't you need to use the pincode if its > $30
Nope, it's for any purchase > $100 that a pin is required. It's also possible to bypass this if the merchant OKs multiple card payments; the person can theoretically just keep tapping away with the same card not knowing the pin. Saw a sales rep do this in a store and just shook my head…
Thats for credit cards. ( < $30)
@emilu: maybe you should mind your own business. Many including myself do this to take advantage of the 5% paypass promotions.
It's also used for people trying to bypass the $100 limit when they've stolen a credit/debit card, working in retail I see and hear of this quite a bit. But hey, didn't mean to offend you if you're using it for legit purposes.
can you disable the Paypass function associated with your card?
As mentioned already, the banks won't do it for you.
Having said this, shining a really bright LED behind the card may let you trace the antenna wire (if your card is light enough in colour). On a few cards the wire is close enough to snip with a pair of nail clippers, and this stops the PayPass working.
(Edit. Just saw above YouTube video link. I'll see myself out)
Yeh but the banks don't care. I think they should be tap and pin…
I believe talking to your bank will definitely get your money back. You are protected against all frauds on your card for as long as you did not contribute.
Bank may require you to make a Police Report or if you have already made one, they will want Police Report Number.
Had around 150 dollars in my debit card
(luckily the rest I had put into a savings account)This is the key lesson here for people. Keep your money away from the payment options easily available to thieves. Try to keep the available amount in your transaction account around the same as what you'd normally hold as cash in your wallet.
Definitely report all unauthorised transactions and you may have a chance of getting it back.
This happened to me when I was in USA on an official trip few years ago. I lost my card during a train ride. As soon as I reached my hotel, I rang the bank and reported it. They said they will block the card and informed me that someone had already used my card for $100. They said I'm liable for the transaction that took place before reporting the loss of the card and I had to pay that. Hope that doesn't happen in your case and you get your hard earned money back.
Thanks! That is very helpful.
That link actually suggests that it would be unreasonable for the bank to pin any liability on you at all, based on what you stated. Make sure you fight it. I'm not a fan of PayPass being forced on people for this reason (its ease of fraudulent use if stolen).
A work colleague spoke to his bank when PayPass started. They said he would not be liable for unauthorised <$100 contactless transactions.
Tell the bank you didn't spend the money.
As long as you didn't contribute with gross negligence to the card being used fraudulently then you will be fine ( eg putting your pin with your card).
It might take 6 weeks to get the money back though