After a recent experience with Dell technical support via their chat, I'm interested if you've had any horror stories or oddities to share with us.
Usually their chat works well and things are resolved within 20-30 minutes, but this one was very different. It took over an hour to resolve, partially because the rep went to take a break part way through.
Here is the log http://imgur.com/qnAhip0
08:49:13AM Agent: "Good day to you! Thank you for contacting Dell Technical Support. My name is Farit. How may I assist you today?"
08:49:18AM Me: "Hi Mohd, my purchase order is "
08:49:39AM Agent: "Please wait"
08:53:39AM Agent: "May I know, your case for the last time is missing screw correct?"
08:54:35AM Me: "Yes, a screw near the hinge was missing and the chassis broke and was replaced"
08:55:12AM Agent: "I see, may I have a look on the damage?"
08:55:24AM Agent: "Can you provide a picture?"
08:55:24AM Me: "I uploaded a photo"
08:55:30AM Agent: "Orite, thanks"
09:06:10AM Agent: "I'm going to the toilet, please take your time :)"
09:06:37AM Me: "uhm. ok?"
09:11:39AM Me: "Can I get my laptop fixed please?"
09:13:00AM Agent: "Thank you"
09:13:03AM Agent: "Im back"
In the end my issue did get resolved, but a little TMI along the way
Why did you call Farit, Mohd?
Maybe they are pregnant, or have been told to be honest. This is probably taking it a little far, though.
I like how they ended with "lucky for you", sounds like honesty there :)
Good outcome, but yes, too long and tmi!
Edit: maybe they have Mechanophilia, and needed to visit the toilet after seeing your image…