Australia Post Refusal

[Deactivated] on 13/05/2015 - 22:20

So back on the 30th April, I posted a Playstation Vita game in a padded bag that I bought in person at the post office.

Double checked the address and everything and paid the postage and bag over the counter.

Tonight I came home from work, I received the parcel that I sent along with the word "refused" written in pen on the parcel and a sticker as well with the date "4/5/15" and the box was ticked next to the word "refused" .

Now this part is confusing because I've never had this problem happen before.

Is it Australia post that refused to send it or the recipient didn't want it? Because I also paid for signature on delivery.

The sticker that was ticked also had the options "insufficient address", "left address/unknown", "refused", and "unclaimed".

Has anyone else have this problem before?

Would the recipient know about it?

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Comments

  • retiredfeline on 13/05/2015 - 22:26

    Sounds like the recipient or whoever answered the door refused to sign for it. I once was sold the wrong item by Telstra's online shop by some IT accident. When I contacted customer service, they advised me that I should refuse delivery, they would get the item back and then they would process a refund. And so it was, though it took a while.

    • [Deactivated] on 13/05/2015 - 22:58

      I don't understand though. They paid for the item

      • retiredfeline on 13/05/2015 - 23:03

        Who knows, maybe the person answering the door didn't know about the sale.

        • [Deactivated] on 13/05/2015 - 23:06

          Thats interesting. All transaction was made over Facebook messenger.

        • retiredfeline on 13/05/2015 - 23:23

          @taQ: Was it something like this I wonder? A minor makes a purchase. The parent answers the door, looks at the description of the item and decides that junior is wasting too much time on games and summarily decides to refuse the item.

        • [Deactivated] on 14/05/2015 - 01:14

          @greenpossum: there's no description of item. I think that usually has it for items that are sent from overseas

  • plmko on 14/05/2015 - 00:58

    To me this sounds like the post office accepted it but the post center found there was something wrong with it like it was too thick/heavy for the class of package you paid for.

  • Tal_Shiar on 14/05/2015 - 01:36

    sometimes the posties can be extra special and misread the address somehow.. i've had a postie return a parcel address to 11 in a court, and the postie returned it saying there is no number 77 in this court….

  • lemc6125 on 14/05/2015 - 07:14

    I've had a parcel returned lately and it was refused. The recipient returned it and said not sign for it.
    I've also (accidently) paid less postage for the weight of an item and it was still delivered but I was sent a note from Australia Post saying I hadn't paid enough for postage.

    • babylon on 14/05/2015 - 12:46

      Do they ask you to make the difference?

      • lemc6125 on 15/05/2015 - 23:47

        Yeah, and a fine. I used a prepaid letter envelope (70c postage) when I should have paid for large letter postage ($1.40) and I got 'fined' $1.50

        • babylon on 16/05/2015 - 09:54

          What happens if you don't pay it?

          Wouldn't it depend on if you wrote your return address? If you didn't have one, they wouldn't be able to track you done.

        • lemc6125 on 16/05/2015 - 11:11

          I had my return address and that's how the knew where to send the notice. The notice said something like "we can't force you to pay but you were short on your postage."

  • retiredfeline on 14/05/2015 - 07:20
    +4

    Have you contacted the recipient? What do they say?

    • Baysew on 14/05/2015 - 08:48
      +1

      Or the Post Office ?

  • garetz on 14/05/2015 - 09:27
    +4

    Obviously contact the recipient, and ask their point of view of the situation, if they say they refused it, then you know why, otherwise contact Australia post at their customer service number.

  • [Deactivated] on 14/05/2015 - 13:20

    Alright I contacted the recipient. Apparently, the address on the PayPal invoice was wrong and they sent me a message on Facebook with the right address.

    I guess it pays to double check the messages before posting it off :/

    • SirFlibbled on 14/05/2015 - 13:35

      Did they send it as 'for goods' or as a gift? I'd be careful sending anything to the address not listed with Paypal. You might end up without the money and the item if they make a claim.

      • RockyRaccoon on 14/05/2015 - 18:57

        exactly - you need to be very careful. Have them change their paypal address otherwise you maybe left in the dark with no money and no playstation

      • [Deactivated] on 15/05/2015 - 13:28

        Thank you for the advice

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