Guys need some advise on Australia Post and dodgy delivery drivers

Lkayot1k on 10/05/2015 - 10:02

Guys,

Need some advice on my next steps to getting a reimbursement on missing items.

some background;
Ordered 2 pairs of shoes online, turns out it shipping from a mob in China.
So the shoes finally get to sydney (my city) and gets ready to redistributed to the local postal authority for delivery.
Everything is good up until delivery to my postal address, i don't know for sure but based on what my seller is quoting as my delivery address everything is correct only to have the suburb missing in the address. Postcode is correct.
Long story short, the delivery driver delivers the item(s) to an address in the neighbouring suburb as identified with the tracking number. Mind you i did a double check on googlemaps and my street doesn't even exist in that suburb.

Now;
Launched incident cases with australia post as soon as i discovered the error, needless to say delivery driver making up excuses saying was delivered, put in mail box etc… After explaining to australia post that it is impossible that i had received any items as 1, its too big to fit in my mailbox and 2. the tracking number suggests it was delivered to a neighbouring surburb. Red flags right?
Anyways, after about a week of waiting around, australia post finally respond to me by saying that i need to contact my seller and they need to contact their local postal authority to launch an investigation, apparently this will initiate conversations between both local postal authorities to resolve the matter.

i have some issues revolving this, one the seller is from china and we all know how difficult it can be getting any information from 'china' based sellers. I've asked a couple occasions for my seller to look into this issue and do as australia post requested of me. The seller doesn't seem to understand or isn't bothered to do anything as all i receive in responses is it has been delivered as per tracking number and another response an email with screen shot of the tracking details indicating it was shipped.

it appears to me that Australia post is putting all the hardwork back on to me? surely they can do something about this as it was their driver who made the mistake. On another notes, i've have 2 other occasions where i filed complaints to australia post for wrong delivery (again) and fraudulent signings by the driver where a signature was required.

i didn't buy insurance and nor was it offered when i was checking out, but that is besides the point. Guys, anyone previously in a similar situation or is dealing with the same issue now? need some advice on way forward. currently im looking at losing approx $300.00 aud dollars.

cheers
steve

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Comments

  • ozyhsk on 10/05/2015 - 10:26
    +1

    Good luck
    No ones gonna do anything
    Auspost doesn't bother and as you must have already known you won't be able to get help from Chinese seller.
    Your best bet is if you paid with PayPal file a case or if you bought it from eBay file a case with them in the third scenario put pressure on auspost.
    Good luck and keep us up to date

  • Rashed on 10/05/2015 - 11:17
    +3

    The seller didnt put the name of suburb? Do you know there is more than one suburb associated with a postcode? Open an ebay or paypal dispute, only sender can open a dispute with the postal service provider.

    • SirFlibbled on 11/05/2015 - 14:17

      The OP said that there is no matching street in that suburb. Whether there is another street with the same name in another suburb in the postcode is another question, although irrelevant at this point.

  • c64 on 10/05/2015 - 11:27

    maybe the seller gave you a false tracking number?

  • Randxyz123 on 10/05/2015 - 13:06

    did you use eBay? Launch a complaint through them or post a polite message on Australia Post's facebook page

  • t_c on 10/05/2015 - 15:45

    Get a PO box asap, for future deliveries.

    • Randxyz123 on 10/05/2015 - 16:40

      An Australia post parcel locker would be cheaper

      • [Deactivated] on 10/05/2015 - 21:58
        +1

        I considered that, but somewhere in the terms are words to the effect "If we lose your stuff, so sad, too bad" so I never signed up.

    • chichi on 11/05/2015 - 10:07

      A PO Box doesn't guarantee you'll always get your stuff. We have had a PO Box for years and we have received other peoples mail and other people have been given our mail (including parcels).

  • mskeggs on 10/05/2015 - 19:38
    +1

    as it was their driver who made the mistake

    I think you mentioned there was an address error with no suburb? Not sure how that is the postie's fault?
    Have you popped round to the other address and asked if they have your parcel?
    I have had both my parcel go to the wrong address, and someone else's parcel come here. Each time, the recipient/me took it over to the right place.
    Maybe if you go track it down it will be the quickest resolution?

    • SirFlibbled on 11/05/2015 - 14:25

      Sadly AP employees (or other courriers) don't use a lot of effort.

      I remember ordering some glasses online. Two weeks after it was supposed to be delivered it hadn't been. I asked the store to look into it but they were useless. I finally looked at the tracking as it said that they couldn't deliver to PO boxes and had that listed every day for 2 weeks and odd status considering I lived in a house.

      I called them up and sure enough they had the item. I went to pick up the item and it turned out, like the OP there was no suburb on the package. They even sticky tapped an email from one of the staff who bothered to look it up and said that my street was the only street in that postcode with that name. They even had my phone number. No one bothered to call me and ask. No one bothered to send it out to the obviously correct address another staff member bothered to work out.

      • kayot1k on 13/05/2015 - 08:02
        +1

        like i mentioned in my original post, this was not the first time it had happened to me.
        correct address on the consignment and it was delivered 2 bloody streets away, luckily the recepient had the decency to pay me a visit and return the item. This was a 900 dollar item. I've had instances of fraudlent signings for packages because they couldnt be bothered returning it to post office. This is getting beyond a joke the job isn't even that hard. One job.

        • Love a bargain on 13/05/2015 - 08:54

          Maybe get delivered to a parcel collect/ parcel locker account in the future? That way,the parcels never leave the PO (& therefore never come into the hands of your local drivers) and are tracked all the way till you personally collect them.

        • SirFlibbled on 13/05/2015 - 09:48

          @Love a bargain: This is what I do. If it's expensive I always send it to my parcel locker (although I wish AP would institute a small fee to accept courier deliveries - I'd pay it). It's then stored safely for me to come and collect it at my own leisure. If the box is too big for a locker, they tell you that you need to come into the PO to collect it.

        • Love a bargain on 13/05/2015 - 10:47

          @SirFlibbled: If I suspect something won't fit into the letter box, I'd have it sent to a PO (parcel collect/parcel locker) regardless of value. I'm most likely not to be home when the delivery guy arrives and will have to pick it up from a PO anyway, so I might as well choose which PO I picks it from (besides, I don't have to give out my home address).

        • whooah1979 on 16/05/2015 - 09:09

          @Love a bargain:

          it doesn't work that way. parcel collect articles are acc by mail contractors. parcel lockers articles are streamed to hub drivers. both these articles are then transferred to the the end node.

        • Love a bargain on 16/05/2015 - 21:17

          @whooah1979: Not sure what you're referring to. If you're referring to the fact that the parcel will need to be transported to the parcel collect point/ parcel locker somehow, yes that's true but it ends up in an Australia Post facility until I collect it - which eliminates the chance that the local driver can claim that it's delivered when it's not.

    • kayot1k on 13/05/2015 - 08:04

      like i said drivers fault, it doesn't matter if it doesn't have the suburb in it. The house number, street and postcode was there its not hard to put two and two together. Does X suburb have this street? no check another suburb. its not that hard really.
      i've put the address as per consignment into googlemaps and guess what it points to my house.

      • mskeggs on 13/05/2015 - 09:00

        I think it is pretty reasonable to expect customer's to correctly address parcels. Claiming you didn't, but that isn't a problem is a bit disingenuous.
        I know my parcel guys get paid about $1.60 per item, and judging form how early and late I see them, they work long days. Expecting them to find an internet connected computer to check where the parcel should go is a bit rich.
        I would guess they delivered it the address they thought best, presumably in another suburb. This is what you are asking them to do, but unfortunately, it appears the suburb they picked wasn't the correct one.

        What are you hoping should happen? Do you want them to return incorrectly addressed parcels to the sender, or attempt delivery as best they can? You seem to be saying they should attempt delivery, and since you have tracking that says they did deliver it somewhere, it looks like they did what you wish.

        Obviously we don't know your address, but Sydney is full of addresses that are imprecise and have duplicated parts, so working out correct addresses isn't always easy.

        • whooah1979 on 16/05/2015 - 09:16

          $1.60 inc gst? that's way above average. your contractor can acc less articles, finish earlier and still get a reasonable pay.

  • whooah1979 on 10/05/2015 - 20:03
    +1

    Ap's online tracking will in most cases show the pdc suburb.

    Only the sender can initiate a missing mail article inquiry. You should consider contacting your financial institution for a chargeback.

  • [Deactivated] on 10/05/2015 - 23:35

    From personal experience, you're screwed!
    Not event he postal industry ombudsman will assist you with this if AusFarce refuse to help you.
    My advise, next time you catch up to the contractor that delivers parcels in your area, have a 'stern talking to' with them.

  • Love a bargain on 11/05/2015 - 14:32
    +1

    Have you tried contacting the post office in the suburb that the item has supposedly been delivered to? If you're lucky, they might still have it.

    Or else, submit a claim through eBay/ Paypal if you provided your suburb detail to the seller when ordering as it's their fault that they failed to put that on the parcel (which contributed to it going missing).

  • grog on 11/05/2015 - 14:40

    There is one last thing you can try when all else fails..

    If you are a voter in state or federal elections, make an appointment to talk personally to your federal member of parliament.

    These people are paid extremely huge sums of money to serve you.

    Your member will write to the minister in charge of aussie post and you will get a reply in due course.

    Your member might be told to get stu**ed but at least you have tried.

    Then next time there is a federal election, remember the party the minister [who said get nicked] is a member of and sack the bar stewards…

    This is your privilege as a voter.

    • Tal_Shiar on 17/05/2015 - 05:14

      My local member is the Premier :(

  • kayot1k on 13/05/2015 - 08:00

    Wow, looks like im not going to see a refund or receive my items for that matter.
    Austpost tracking says it was delivered to another suburb i dont know how many streets i will have to visit with my house number in that suburb that i will need a door knocking. Unfortunately there was no paypal option through this online store i purchased, can i contact my bank card merchant and open a case or will that not lead anywhere? i kinda wish it had paypal in retrospect.

    As for contacting my local postoffice, they had not seen a package for me although they did ask for the tracking number and just quoted me what it says as per tracking details that it was delivered to said suburb. Still trying to get the sender to contact their local authorities as per austpost suggestion but its going down a rabbithole i suspect.

  • skywalka on 17/05/2015 - 00:35

    Had a package marked as delivered which isn't true because it wouldn't fit in our letterbox so no matter what the driver did it was the wrong thing. AusPost jerked us around. eBay wouldn't reimburse us cause it's marked as delivered. Ombudsman wouldn't investigate because missing mail needs an investigation initiated by the sender. Got the sender involved and still no joy.

    You might get lucky if you contact the postal ombudsman because they delivered to the wrong address. If AusPost employees don't know what suburb a postcode relates to then who does. A postcode should be good enough. That's why they have them.

    • skywalka on 12/08/2015 - 11:07

      Update: Took 6 months but AP reimbursed us. Paid us double for some reason. Also paid the seller. I think the extra payments are a mistake. Anyway, nothing would have happened if the ombudsman didn't get involved.

  • Tal_Shiar on 17/05/2015 - 05:17

    Parcel Lockers aren't safe, I've had something go missing from there, and what makes it worse is that by opening the locker… That is effectively AP delivering you your parcel…the store says contact the hotline, hotline says contact the seller… Argh!

    • Love a bargain on 17/05/2015 - 09:13

      If they assign your "parcel" a locker and it goes missing from there, then obviously it's not lost but stolen. I notice there are CCTV at my lockers. If there were CCTV at yours as well, then maybe the footage can prove that you didn't get anything from the locker?

  • Sshanaz on 17/05/2015 - 09:41

    Australia post is the biggest joke and they are day light robbers. I sent an Ebay item ($90) few months ago and purchased insurance. It was confirmed by AP that the driver left parcel on the front door however the buyer said they never received an item so apparently it was stolen (either driver or someone else). To add fuel to the injury, the driver did not even bother leaving a card to advise that he has left parcel on the front door (requirement for such act).

    I lodged a dispute for insurance claim and AP wanted buyer to contact AP so they he could authorise me to make enquiries on his behalf. I paid for the insurance so I don't understand what buyer has to do with the authorisation. Anways, the buyer has already authorised me however there is still not progress and the case is still unresolved after 5 months.

    • whooah1979 on 17/05/2015 - 09:55

      can we assume that you've either pos or pod? if yes to either, then why do you need to claim compensation? pos/pod is enough for seller protection so that you won't be out of pocket.

      • Sshanaz on 17/05/2015 - 09:58

        What is POS and POD?

        • whooah1979 on 17/05/2015 - 10:04

          proof of shipping, proof of delivery.

          these will protect you from a inr dispute. there is also no need for you to pay for extra cover.

  • harrribo on 12/08/2015 - 10:52

    Finally a new alternative to Australia Post

    I wish this business all the best of luck - have been avoiding eBay trading mail service using Australia Post for all the reasons people are complaining about

    http://get.parcelconnect.com.au/

    I hope this information is useful for a lot of people

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