Now that EA has changed its refund policy, does this mean we can play Battlefield Hardline's campaign within 24 hours and return it for a full refund? Not interested in multiplayer and don't want to support Denuvo DRM.
http://www.kotaku.com.au/2015/04/accc-tells-ea-its-refund-po…
Has anyone had experience with EA's Great Game Guarantee?
That's true… I regularly buy games from EA and Visceral Games and have nothing against them but Sony DADC (developers of Denuvo and the CD drive destroying SecuROM) can burn in hell. But who knows… maybe I'll be enticed by the multiplayer? By the way, doesn't the same logic apply to free EA On The House games?
I believe one should be entitled to a refund if the game is deemed as a 'faulty good'. For e.g online matchmaking doesn't work, crashing or the single player experience is corrupted by bugs/glitches, then under the Australian Consumer Law, the buyer should be entitled to a refund.
But otherwise I don't see a reason why Origin has to issue a refund on a game that is already stable — it's akin to buying a video, not liking it and then pushing for a refund after the credits have already rolled.
But it is nice to see that Origin is at least making refunds easier, and complying with ACCC. Steam on the other hand..
The Origin Great Game Guarantee: If you don't love it, just return it!
This seems more akin to those "If you're not 100% satisfied, get your money back" guarantees, rather than a "faulty good" guarantee. Also, the campaign is just a fraction of this game, so its more like watching the first episode of a TV season on DVD.
I mean, physical stores like EB has the exact same policy, except you can take the game back 2 WEEKS after buying it for a full refund. I've never personally abused this system, but it would make it easy to buy a game, finish it, take it back, get another.
While I am not sure I would take advantage of it if I was mostly happy(and they rely on that) if someone offers a satisfaction guarantee and you are not completely satisfied then there is absolutely no reason why you shouldn't take it back.
That's what the guarantee is for!
I don't think you should abuse this, especially if you need a legitimate refund in future; it may no longer be a "guarantee". Your choice though.
I considered this, but customer support assured me in writing that it wouldn't affect future purchases. Played the campaign and returned it today… the process is automated, got a refund immediately. They even had "I finished the game" as a option for refund reason, along with "It wasn't fun enough". Whilst I feel a little guilty, after the broken mess that was Battlefield 4, my conscience is clear.
That's actually pretty good, and I guess they knew people would buy then refund after they've played a bit. I'm not too sure how that works out from a business standpoint; if they're expecting extra sales for being the "good guy".
Thanks for this post, I might finally be able to get my $50 refund that Origin has been continuously denying.
Even got to the point where my account "vanished" after a customer service agent started swearing at me in chat for my persistence, and then suddenly the account name, email and password were all changed…
EDIT: Went smoothly! No arguing this time, no rudeness from the agent. Only problem is they can "only" refund to the method of payment, which for me is a closed bank account. Never had to deal with this situation before.
Gaming the system?
I don't think it's ethical to do so — it's a bit like buying a video from a store and then on the same day, going back for a refund after you've watched it.
The poor publisher doesn't get a single cent from you even though you've had the pleasure of enjoying the content.