Marketplace
Has anyone else had problems with DSE click and collect transactions? Also you might have some advice for me. Thanks
So i took up the friday 1 day deals online to save a few $. Bought a Sony 40" Tv and a few other items. All available from George St store or Sydney Plaza, chose George St. Only thing is i have to wait 24 hours before collection. So no worries i go in 24 hours later to collect items. But Tv is no longer in stock. Store rep calls over the road but no luck there either.
Suggests i contact the online department and see what they can do. I ring them but they are a monday-friday 9-5 operation so i have to wait till Monday. They dont have an email address on their site but they do have a contact form so i send a request for a follow up to see when i can collect my Tv. No response by Monday lunchtime so i call them and am told they will call me back. Meanwhile i go into the George st store and ask another rep for advice. Tell them i am happy to take the display model but it seems they have lost the stand.
Again i need to deal with the online dept. So i call the online dept and they put me on hold to call the store and we are now in a comical roundabout conversation where i am relaying information through the online department to the store rep who is standing next to me. This goes on for some time and just when i am losing the will to live, a tv turns up over the road at the central plaza store! Boom, problem solved. I sign the paperwork, collect my wall bracket and the 2/5 accesories they actually had in stock and trot up the street to collect the Tv… which they dont have… aaaargh
Apologies if this comes across as a rant… I should say the reps were trying to be helpful in what looks to be an understaffed store.
What I am upset with is the online sales system which either sold me stock which didnt exist (not good enough dickies - you are a technology store) or sold my items after i purchased them, presumably for a higher price (pretty shonky business practice).
Not sure what i will do now. Meekly fill out the online contact form and wait for them to respond i guess. They should cancel the transaction and i will eventually get my money back but 2 trips to the store and several hours wasted and i missed out on a bargain!
40" tv bracket for sale…
The C&C says to wait till you receive notification that your C&C is ready to collect.
I ordered some of the Eneloop Panasonic batteries last week when reduced on C&C in the same store. I happened to receive the notification at the end of the day and collected the next day without issue.