Saw the debacle that was the deal TA posted. For the record I understand TA did nothing wrong and was simply an innocent party in all this.
However from dodgy codes to food not being delivered, or even processed I think this company deserves needs to be banned, at least for a couple of months.
What is the feeling amongst the community?
Screw that, call in the bikies!
"… at times … things can go wrong."
This is exactly right, particularly with large-scale voucher releases involving third parties. Geez, DH releases $15,000-$20,000 worth of discounts per night for over a week, literally thousands of people on here benefit numerous times; and your response because something went wrong somewhere in the chain of events on some occasions is to suggest that they be banned? Seriously man, what poll result were you expecting?
I don't know anything about the situation except what you have posted. I can only assume that some discount codes were posted that were not intended to be OzBargain'd?
I think that OzBargain admins should require them to give a satisfactory explanation about what happened, and they deserve a chance to rectify the situation. This could include blocking Delivery Hero deals unless posted directly by authorised Delivery Hero reps - that they can actually Deliver on.
I don't know what the debacle was, but agree, not necessarily banning them, but giving the delivery hero guys a heads up (simple email or something). Though from what I've seen from some of the codes, it does say a limited number of uses (couple of hundred)
No, but you can ban Spudbar for screwing 100 free Spud winners over.
Julia Gillard is that you? Always trying to ban stuff.
No, I have had at least 4 great deliveries from them.
Not sure if… It's a trap …?
dicksmith has screwed up delivers to some wanna ban them?
how about kogan they im sure has messed up some orders also ban em?
Dominoes has screwed up an order of mine in the past DEFINETLY BAN THEM!!
grow up and quit bitching.
TA is the one who broke the rules.
The company specifically request the code not be published on third party websites.
When people were posting just before the deal started, no problem, and not enough time for delivery hero to take action.
However TA being TA and having to post the most deals, posts the code super early and means that all ozbargainers starve for the night.
edit: I want this post to get at least 20 negs
You're an ingrate.
It should be worth to consider not putting those codes if they clearly state not to be published in third party websites… Isn't that somewhere in the rules?
just chill bro
just chill bro
maybe not?
maybe i should have out chill in '' so more than one person noticed i was using their username?
I feel like its neither TA's fault or the fault of deliveryhero. TA has some sort of insider hook up who didn't appreciate the consequence of leaking the code early. Blame the insider, and we don't know who that is nor does it accomplish anything so lets get over it and move on.
This next bit is not targeted at you chill. I'm sorry for the rant but I've been trying to bite my tongue and have been able to do so until I have come across this ridiculous forum topic from the OP
The poisonous entitled attitude of some people on this site in relation to the deliveryhero deals has made me lose my appetite. People here are so entitled and act like they are relying on these deals in order for them to get their next meal or feed their starving family. Deliveryhero don't owe anybody anything. Yes, the reason for the deals is not them being purely altruistic, it is an aggressive marketing stunt. Some people are acting like them accepting $15 off on a $20 order is them doing DH a favor and that the $13 off deal is almost a bait and switch deception. In other cases people are also confusing the stuff ups of the restaurants as being DH's fault
My experience with DH was that the deal worked some nights, on other nights the site's functionality seemed to break under the strain of the popularity of the deal. Do DH owe me anything because I knew the code and wasn't able to complete my order well before it expired? Of course not, you win some and you lose some. I didn't sit there for the rest of the night pretending I was going hungry as a result. Earlier this year there was a limited release shoe and the Australian NIKE online store broke entirely for up to an hour - these things happens and they happen to even bigger companies than DH. We haven't been deprived of some fundamental human right to buy discounted take away or fashionable shoes.
One of the nights the code did work and I preordered for the next night. As also happened for a few people, the food ended up arriving the same night I had ordered it instead. I contacted DH at 7:00pm on a Thursday night and got through to a human in probably less than a minute. The guy said he would contact the restaurant and call me back. 10 minutes later he did and he had organized for the order to be honored for the next night as originally intended. The next night the order arrived and it was of the high quality I had hoped for. Now the point of sharing this story is that these restaurants have willingly signed up for the DH service, they are in partnership with DH. If they have either skip-read over the conditions they signed up for which allow preorders, or haven't trained their staff to be mindfull of the possibility of preorders coming through and to read the fine BOLDED print which says pre-order AND the date then that is NOT DH's fault.
I really can not comprehend how people are so one-sided on this and are condemning DH. The claims that the facebook post the other night trying to explain why there was no deal going ahead "Sounded angry" are beyond ridiculous and if it wasn't a faceless corporate entity I'd say it borders on bullying for a deal.
Ban them for a few months
My reasoning is that the codes have been ozbargained, especially the other night when the code was exhausted after 20 or so minutes of going live at 5pm. The DH team isnt stupid (they probably check here as well). They must be thinking "OK 1000 codes used up in 20 mins, we should make the promotion less to ensure everyone can get a discount and there will be less disappointments." Which is what they did tonight ($13)
The majority of us have facebook (if not, create an account - its free) and follow DH legitimately if you want the code.
Edit: Totally support TA (there are a few ungratefuls out there - keep up the good work). I don't care how s/he got the code, but some of the posts in the OP were ridiculous.
I really thinks compare dealing with DH is far better to coupon site Ourdeal and Groupon with their way treating innocent customers with their deals is worse.
Groupon isn't that bad… Never had any problem with them :x
Groupon can be great ONLY if you don't have redeeming issues. but careful with Ourdeal as they don't do refunds at all, try it and you will feel the experiences
I dont believe Delivery Hero should be banned…what an absurd idea. I also dont believe TA should be copping any heat over this. His record speaks for itself.
For those that missed the fun last night, here's the full story…
https://www.ozbargain.com.au/node/191231
Although I now refuse to use them, there's absolutely no reason to ban them (unless they want to be banned themselves). They have the right to do what they like. I only wish they'd admit the code was changed due to the fact it was published early on OzB rather than claim via Facebook that codes are never given out early to anyone.
I appreciate you posting the codes early to give us an edge over the non-ozbargainers. However I don't find anything wrong with DH in this whole issue.
We ozbargainers(including me) take unfair advantage of companies whether in using con codes that are not intended for us or using prove errors And when the companies tries to protect their interests we cry foul and makes them villains. That's not fair. But it's just my opinion.
I appreciate you posting the codes early to give us an edge over the non-ozbargainers
Thanks.
I don't find anything wrong with DH in this whole issue
Nor do I, except they shouldn't deny (via Facebook) there was a code leaked out.
unless you disclose your legit source. I assume that is not an option for you.
As I've stated, I won't disclose to anyone but the moderators (which I've done). They were fully aware of my source on both nights.
It is unfair for us to expect DH to be ok with the codes leaking early on OZB.
I agree. They are within their rights to do as they please. But I believe they should say the code was changed, not deny it.
still issued a code from which mostly ozbargainers benefited.
Too right. A lot of people still got the deal, which is what it's all about.
Nor do I, except they shouldn't deny (via Facebook) there was a code leaked out.
DH didn't say anything about codes leaking on their FB page. Their statement says people are reaching out to them asking for coupon for tonight and they only said they don't give information in advance and the codes will only be posted on their FB page. Here is the exact statement from their FB. So we interpreted it wrong.
Hi, we are receiving a high number of queries regarding a coupon tonight. Please note we do not give out information in advance of >our campaigns. Any campaigns will be posted on our Facebook page. Thanks Delivery Hero
So they never said code was leaked.
As I've stated, I won't disclose to anyone but the moderators (which I've done). They were fully aware of my source on both nights.
I am not asking you to disclose the source. But your source is not supposed to leak the code so we can't argue that the code was ever officially released.
I agree. But I believe they should just come out and say the code was changed, not deny it.
When they never officially released the code they don't need to accept or deny it. And as I mentioned earlier is it really important for us to DH to accept they changed the code because it leaked. Even if it is the truth they have every right to do so as this code or any of their earlier codes are not supposed to be posted here.
I won't use them again as we had a bad experience. Their customer service is questionable and there aren't many restaurants in my area. One restaurant dropped off after last weeks dramas as well.
This is hilarious. DH would actually be happy if they were banned! They are trying to grow a wider customer base through these promotions - legitimately through Facebook. Of course they don't want the same OzBargainers snatching up all the codes, the same people who would never pay full price for the same meal.
It's not anyone's fault, and I know TA is bitter about DH now - but you know it was leaked code, it was never posted on their Facebook, and we are acting like babies throwing a fit because we got found out and didn't get our way.
By the way I've never had a problem with DH, and the app is super easy to use. Any missing food or quality is the problem of the restaurants.
Your post pretty sums up my sentiments. We are thankful to TA for the deals he submits, but this is one that shouldn't have made it here as it violates Delivery Hero's T&Cs^.
^ I'm only going based on the latest FB coupon's T&Cs, as I have not seen previous ones and therefore cannot confirm the T&Cs were always the same as those for the latest coupon.
well said mate
Maybe a solution could be a locked section of the site (ozbargin site)? the locked version is only open to members who have been a member for at least 6 months. In the locked section you can post codes that are not supposed to be leaked to the public. That way they wont turn up in a google search so companies couldn't tell if the code had been leaked.
Or maybe respect and comply with a company's wishes / T&Cs to not have their offers advertised elsewhere. I'm surprised it's not part of https://www.ozbargain.com.au/wiki/help:deal_posting_guidelin…, apart from State any relevant terms & conditions, such as expiry date and any "hidden catches" (unless I missed it).
Why do people feel entitled to something they're not?
If you want deals from DH, Like them on Facebook and wait for them to push out offers.
If you're privy to an impending coupon code a company doesn't want advertised elsewhere, submit a deal advising such and don't include the coupon code so people can make their own efforts to take advantage of said coupon, respecting the company's wishes in the process. Seems like a win-win to me…
Agree 100%. This site is great, but a by-product of having the best deals visible all the time is that it breeds a sense of entitlement within a portion of the userbase, where people forget that deals are supposed to be win-win for the company and the customer.
I think everyone just needs to calm down, after all the other codes that worked, people don't get 'fed' one night and they cry foul.
it happened to me twice. I guess fool me once, shame on you, fool me twice, same on me applies here.
Moral of the story, wait for an offical post before posting a deal?
So, the dream run of Delivery Hero vouchers has come to an end. I think it's fair to say you are single handedly responsible for this, and the mass-hunger that will result from it, rod. How does it feel to be responsible for a virtual famine?
Has it? There was one yesterday, and it's possible Friday-Sunday is considered peak periods for getting food delivered so DH vouchers, as part of their marketing campaign, are not as important on those days. I don't recall seeing vouchers for those days last week. Personally, I might check on Facebook early next week to see if they continue (that's if I remember).
3 people are DH staff.
Tonight I used 1 of my $20 coupons from the SORRY20 screwup. No issues, food came about 10mins late, delivery guy very chatty. All went without a hitch, even with the $14 code running on the same night.
I'd say they've ironed out the bugs by now, and we're all the better off for it.
Ozbargains site testing should really be something Scotty should market :) we're like a real-life ddos!
Come on! Deliveryhero is not a restaurant! They are only offering you a service to order from your pc or phone or tablet etc.. If you are not happy with the food you received then you should complain about the restaurant itself not Deliveryhero. The question: Have you tried to contact Deliveryhero about the bad restaurant? What was their response?
My experience is that delivery hero is the good guy with good customer service releasing all these codes for cheap food. They just get overwhelmed at times and things can go wrong.