Hi, can you help me plan a smooth exit from Vaya, without getting bitten by excess fees?
I've been on the granfathered $11 Flexicap plan for the last 2 years and finally received the email yesterday to say that I will be moved to their current plans from 1/4/15 (to be reflected on the bill on 5/4/15).
Before I first joined them, I read many stories on whirlpool about traps they have on charging you excess fees on the final bill. It's been 2 years now and I don't know if it still applies. All I know was the first 4 bills I had with them was confusing and I was being charged fees that I didn't expect. Since then, I tried to use only half of the available credit every month so that I could be safe from excess fees.
Now that I'm planning to leave them, I'm worried that I'm just going to get hit with fees somehow. How/when do I leave them to get the maximum benefit from my currect $11 flexiplan but that I won't have to pay a cent extra for leaving their service? I remember it was bad to port out too early in the month, because that's when they calculate the pro-rata charges. Also, what happens to the $20 security deposit we all recently paid, will that be refunded in the final bill or will it take months?
Hope someone can help out with my query, as when I first joined them I got stung from believing their customer service rep so I won't want to rely on calling them for answers.
Port out to a different provider. $0 cost. Cancel your service and you'll be stung for $30.
As far as the deposit goes and being billed monthly in advance, good luck in getting that back.