Terrible Experience with Expedia.com.au

Don't know if any one has similar experience like me.

We booked a 2 one way tickets from Sydney to Ho Chi Minh City in their website on 24 Oct 2014. Somehow, they charged us $60 more than what they currently showed in their website. We called them immediately about their overcharge. A guy in their call center accepted this mistake and agreed to refund the difference after obtaining details of my credit card. Besides, they emailed us a screenshot in their
website, showing how much the price was.

Until now (10 Mar 2015), nothing happens, no refund even I try to contact them many times. They insist that there is a technical problem and always want the details of my credit card as well as my bank account.

Today, I receive an email from them, with an usual "sincere apology" and demanding details of my bank account without giving any proper explanation about this delay.

Just wonder what should i do now. how can I raise a voice about their dodgy services and people can make better informative decisions when they are about to do business with expedia.com.au

Related Stores

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Comments

  • +2

    You can't. You waited too long to even do a charge back with your card company, basically Expedia can do whatever they want with that 60 dollars now and you can't do a single thing about it.

    They screwed me over last year with a hotel booking in KL, they sent me the itinarary for 1 adult staying in the room when I selected two. In the end I had to pay the hotel 40 dollars more to have my partner stay in the room because Expedia didn't give a damn about fixing their mistake and just ignored me until I gave up.

  • +2

    You should accept their apology and be very happy they are finally wanting to refund it directly to your bank account. Also, since you posted it here, everyone on OzBargain already know. You can write a review about them on the sites below, Aussie sites and international. Tripadvisor' is the guru of reviews read by many all over the world, so rest assured your voice will be heard. 'Consumeraffairs' I've used before for a very bad experience. It gets reported to the company, either that or companies very quickly get wind when they are mentioned in Consumer Affairs, they do not like it at all! You opt 'not to have legal representation'(something to that effect) to further seek compensation as this is an American website and typically all about sueing you see. Just use it to vent a complaint for bad service. Then expect the company to offer you some retribution in the way of something, like bonus loyalty points or a full blown apology because they want you to please 'close' the complaint on the website so that it disappears from public view. After one nasty protracted experience with Expedia re airfares, I never used them again. I book hotels directly with the hotel website, or hotels.com/bookings.com, you know that hotels offer great discounts when you contact them directly. If you are eligible, STA Travel are OK too and at least you can visit them face to face if need be. I found Expedia telephone contact made me wait ages to speak to anyone when there were problems.

    www.productreview.com.au
    www.consumeraffairs.com
    au.trustpilot.com
    www.tripadvisor.com.au

  • Yup expedia = hopeless,

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