Don't know if any one has similar experience like me.
We booked a 2 one way tickets from Sydney to Ho Chi Minh City in their website on 24 Oct 2014. Somehow, they charged us $60 more than what they currently showed in their website. We called them immediately about their overcharge. A guy in their call center accepted this mistake and agreed to refund the difference after obtaining details of my credit card. Besides, they emailed us a screenshot in their
website, showing how much the price was.
Until now (10 Mar 2015), nothing happens, no refund even I try to contact them many times. They insist that there is a technical problem and always want the details of my credit card as well as my bank account.
Today, I receive an email from them, with an usual "sincere apology" and demanding details of my bank account without giving any proper explanation about this delay.
Just wonder what should i do now. how can I raise a voice about their dodgy services and people can make better informative decisions when they are about to do business with expedia.com.au
You can't. You waited too long to even do a charge back with your card company, basically Expedia can do whatever they want with that 60 dollars now and you can't do a single thing about it.
They screwed me over last year with a hotel booking in KL, they sent me the itinarary for 1 adult staying in the room when I selected two. In the end I had to pay the hotel 40 dollars more to have my partner stay in the room because Expedia didn't give a damn about fixing their mistake and just ignored me until I gave up.