Hi all, I hope you're enjoying your day.
My sister ordered a nice Asus laptop on the MLN online store. It was shipped and on arrival, the box was pristine, but the machine had a dinted chassis, cracked optical drive tray and loose screen chassis. Certainly not fit for sales.
Very disappointed, we called the physical stores and they all refused to help as they are franchised, then directed us to the online email process for returns.
We started this process and despite the communications being very rapid in turnover at the start, they have stopped replying completely. In trying to contact their stores again to negotiate an outcome, no one wants a bar of it and my polite message on Facebook asking for help was deleted and I was banned from the page!!
How can I basically achieve the rightful return if no physical store is prepared to help and the online store is a seemingly selective reply/dead email account??
Regards,
Ash
If you paid by paypal or by credit card, you can organise a chargeback - just contact your bank.