eBay Sellers "Item Not Received" Experience

To those who (still) trust in the ebay system AND the honesty of their buyers, how many times have you been hit with "item not received"? Is it while posting item within Australia or posting overseas? Did you win a case in your favor even though item was lost?

Reason I asked is I've seen a lot of items where postage is $0.80, which means the item will be posted using regular envelope with one stamp. No tracking, no insurance. A bit risky. Yes, item may only cost less than $20 (for a Lego minifig for example), but still it is a loss to the seller if some dodgy person claims item was not received.

Apparently, signature on delivery is the only way of protecting a seller but is expensive to do for an item worth less than $20.

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Comments

  • +2

    I always post items with a tracking number at the bare minimum, and require a signature if worth more than a few hundred dollars. I honestly cannot understand ebay sellers who send expensive items without tracking, and have the nerve to say that no responsibility is taken for items lost in the post. In this regard, I am glad that ebay sides with the buyer.

    tl;dr Tracking number on items less than $200, Tracking + Signature on items more than $200, also take photos of parcel

    • Read the standard paragraph.

      Didn't read the TLDR

    • why would he post something with tracking when the item is worth $10 or less? I think that is the question OP trying to ask.

  • Signature on delivery is only a flat rate of $2.95.

    It's the extra insurance you put on that varies in price

  • The sellers decide whether it's worth taking the risk and just posting for 80 cents. You'd hope there are no dishonest buyers who fake 'item not received'. The problem with even the cheapest tracking (where you get the receipt from AP with a number that can be tracked online,) it has to be sent as 'parcel post' and lodged over the counter, currently cheapest cost you can get is $7.20 for anything below 500 gm. No cheaper. So for a small article that can go via an envelope, I can see why the seller is willing to risk by putting a stamp only on it without tracking.

  • anything paid with paypal has to be sent with a tracking number, whether item is worth 1 cent or $1000 doesn't matter, paypal rule not mine, if seller is cheap enough to not pay extra for tracking they deserve the risk of a dispute, on parcels this means your listed postage estimate may be higher than other sellers therefore you don't sell as much, one of the main reasons i got out of selling on feebay

  • I run a store through eBay and have done the figures on this. For the number of "item not received" cases we get, it is MUCH cheaper to either refund the buyer or send another item than it is to pay for insurance and signature on delivery for every item. Last I read, Australia Post claim 99%+ of packages are delivered correctly and on time which seems about right from our experience (less for international).

    Our average item price is about $60 and we use satchels which come with tracking anyway. The point where it would be cheaper to pay for insurance would be well into the hundreds of dollars.

    I believe the current rules with Paypal say that you need to be able to prove that the address on the parcel was correct and have online tracking available as well. Writing on a parcel and taking a picture will usually not suffice, you would be better off using Click&Send or similar where everything is done online. You get a digital copy of the shipping label which can be easily provided to Paypal and Australia Post has all the details recorded on their system as well.

    In saying all that, we have had cases go either way, one case had tracking and a signature recorded and we still lost the case. It's really just pot luck if you're the seller and have a dodgy buyer.

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