VW Tiguan 2009-2010 model and service at VW Parramatta NSW dealer

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• 

  glide on 11/02/2015 - 14:16

  -1

  Uh - I'm pretty sure its normal to have the timing belt done at 100,000 KM. They have to pull the engine out which means they usually do the water pump and clutch at the same time.

  Chain though, usually lasts longer and requires little/no maintenance - not too sure.

  Interesting thread - relates to golf but the 2.0T is the same. http://www.golfmk6.com/forums/showthread.php?t=47128

  "Yep, the problem seems most prevalent in 2009 Tiguans. I believe this is related to the Automatic Transmission. When you park it allows the car to roll a bit and takes up the "slack" in te timing chain. If the tensioner is failing or has failed it will cause the car to jump timing."

  It's not pretty when a belt/chain breaks - sometimes the engine can be toast.

• 

  Daniel Plainview on 11/02/2015 - 14:19

  +6

  Doan,

  First I'd say it's a PITA the such a major fault occurred and it's normal to be frustrated/mad about this happening.

  HOWEVER, the critical thing here really is that a normal service (even if it's major or just regular varient) has nothing to do with an item like the timing belt/chain.

  I'm unsure of your level of automotive/mechanical knowledge but services are generally check/adjust fluids, visually inspect certain basic parts of car, adjust/replace certain consumables (e.g oil, filters, sparkplugs), possibly get electronic data from the car's PC (if relevant) and not a heck of a lot else.

  So it would be completely UNEXPECTED for your service to have done anything pertaining to the timing chain - other than possibly a quick visual check of it - but that depends on where it's located.

  So it's kind of like going to the Dr for a checkup and on the way home dropping dead of a brain aneurysm - messy metaphor but you get the point.

  I think you've done wonderously well getting VW Aust to cop 50% of the bill, honestly very few companies would wear that so I think thats a positive from a negative.

  Like I said I know it's nice to have someone to blame but sometimes sh%t just happens and this is one of those times. Hope it all ends well.

  • 

    blitz on 11/02/2015 - 17:11

    HOWEVER, the critical thing here really is that a normal service (even if it's major or just regular varient) has nothing to do with an item like the timing belt/chain.

    I'm not so sure. Each of my Nissans and my VW had timing chain/belt replacement as part of the 100K service.

• 

  Cheeper on 11/02/2015 - 15:19

  -1

  A ""rubber" belt in the old V6 Camry 3L motors have a recommended 160,000 km replacement… and this is a chain in a car @ 105,000 km !!

  Even with VW contributing 50% of the cost you can bet he will be up for a hefty bill. Goodwill contribution????? They made the garbage and are very aware of the fault so should be 100%.

  I can also see the op's reasoning re anger at the service… the dealership would have charged an insane amount for his fast oil change but made no effort to check on what is a known fault with the vehicle. Just so typical.

  • 

    Matt P on 17/02/2015 - 01:11

    +1

    if you think thats bad you should see how many timing chains go in captivas

    • 

      Cheeper on 17/02/2015 - 03:34

      A Holden rebadged product.. nothing would surprise me there LOL
      A friend has a Captiva.. it is never boring.. :-(

• 

  2jzzzz on 11/02/2015 - 15:31

  Your gripe is like saying you went to the gynaecologist for a service, but 5 minutes after leaving your heart gave out. They're looking at separate things. If the timing chain is not listed at this service in the handbook, they will not do it.

  Out of interest sake, look up when the chain is due to be checked or changed.

  • 

    Cheeper on 17/02/2015 - 03:38

    Two reasons why you would expect it to be checked …….

    1. It is a known fault with that motor
    2. For the price they charge for the rapid oil change (service) it is not unreasonable to expect them to check a critical item that is known to fail.
• 

  Glider on 11/02/2015 - 16:16

  Oil pressure warning and broken chain are not necessarily related. It's hard to tell from what you've written if they've actually looked at the vehicle and diagnosed the actual problem to provide you with a quote to fix it. But if your car stopped immediately after pickup from an oilchange and you rang them and they rejected any possibility of fault on the phone without looking, then there's a big problem and you need a second opinion ASAP.

  If I had just had my oil changed and 5 mins down the road my car stopped with a warning for oil pressure, I'd immediately look at the oil dipstick to verify that during the oil change they didn't forget to actually refil the engine with oil, or perhaps not screw the oil filter on properly letting all the new oil fall out. That is a human mistake that can and does happen, and is MUCH more likely to be the problem than your engine spontaneously grenading after an oil change.

  Also a quick lesson in whether to trust any dealership without a second opinion- I recently had my Toyota dealer 'diagnose' an oil leak from my Corolla as a leaking head gasket, which they quoted ~$4000 to fix. They didn't even wash the filthy engine down to confirm this diagnosis, even though the front engine main seal was also covered in oil and a far more likely place to leak. A second opinion from a different Toyota dealer found it was indeed the easier and cheaper front main seal, and fixed for $1k (still pricey for that job but I wanted a dealer to do it so I could complain with full force to Toyota Australia about the first dodgy dealership).

  • 

    Glider on 11/02/2015 - 16:21

    I just re-read your post and it seems that they haven't looked at it yet.

    If you have the car at home, walk out to it RIGHT NOW with an old rag, and check to see if there is any oil in your engine at all. If you've never done this, its really easy; open the bonnet and there should be a yelloow plastic finger-loop on something in there. That'll be your oil dip stick and is something normal people can and should touch in their engine bay. Pull it firmly up, then wipe the dirty end with your rag. Re-insert the dipstick all the way in, then pull it out again and see where the level of the oil reaches to. There will be markings on the end of the dip stick to tell you if the level is too low, too high, or if the stick is still dry then there's nothing in there.

    If there's nothing in there, or the level is waaaay over the 'high' marking, it's extremely likely that your problem is to do with the service centre not giving you any new oil, or putting far too much in. Either scenario is clearly their fault, and likely to result in your 'oil pressure' warning.

    • 

      TheOneWhoKnocks on 06/04/2015 - 16:25

      Great advice Glider.

• 

  npc on 11/02/2015 - 16:26

  Well… so they diagnosed the car over the phone and concluded that it is a timing chain/belt broken. How exciting.

  Where you able to bend yourself and take a look under the car for leaking oil? It seems to be quite obvious to do so when you see "Oil Something" warning.

  Lots of anger and frustration with no facts in your topic unfortunately.

• 

  maybeamacy on 11/02/2015 - 20:01

  VW quality/customer relations at its finest.

• 

  SarinaAlina on 12/02/2015 - 09:54

  Hi all

  I have no idea about cars that that's why I always bring my car to VW authorised dealers for check up and service. Sure that with their experience and expertise, they should have advised us (as consumers) what need to be done / fixed with our car. If an annual car service at those authorised dealers are just for a basic care (ie oil / filter change ) , we could have used a local mechanic for these jobs at less than half price. Having a car just being serviced at a trusted service centre and broke down just 5 mins after the service was terrible and lots of frustrations.

  • 

    Glider on 12/02/2015 - 10:17

    Did you go and check your oil level yet?

    • 

      SarinaAlina on 12/02/2015 - 10:20

      I don't know how to do it but the car is currently at the Service centre. They have been checking it for the last 3 days and still doing it… not sure why ???

      • 

        Glider on 12/02/2015 - 10:30

        I outlined above the very easy way to check. But that is besides the point now if the car is back at the service station, it's too late now.

        I strongly think that you may be taken for a ride by this dealership. You put the car in for an oil change, and left with the car complaining about oil. For the dealership to immediately deny the two are likely linked before physically looking, I suspect that they have made a simple mistake which has possibly caused very expensive damage to your car, and are trying to cover that up so they don't lose money on it.

        BUT, sometimes bad things just happen. Maybe you did get an oil change and the timing chain broke as you drove home. It seems very suspicious to me, but maybe that did happen.

        When you talk to them next, and if you decide to let them fix the problem (remember you have a choice to get a towtruck to take the car to another workshop if you don't want them to touch it anymore, but you'll need to pay for the time they've already spent on it), let them know that any broken parts they replace you would like to see. Even if you don't really know what they are or what they do, insist they put the broken bits in a box for you to take home. That can help prevent them adding extras to the bill at the end, when you look in the box and ask them to point out each of the broken things corresponding with a new thing charged on the invoice.

  • 

    mini2 on 13/02/2015 - 11:38

    +3

    Denlo and

    trusted service centre

    ….don't mix unfortunately. The same thing can be said for all Inchcape owned dealerships.

    EDIT: timing chain isn't something they can check without stripping a whole heap of parts so it's just purely coincidental that it decided to shat itself.

• 

  SarinaAlina on 30/03/2015 - 08:34

  I'm very frustrated as the car has been at the Service centre for 7 weeks now and they haven't been able to fix! Not sure what to do now apart from waiting and waiting…

  • 

    [Deactivated] on 30/03/2015 - 12:27

    That is a very piece of shit thing to happen. I sympathize with you. I think you should physically go down to the shop to get an update and get them to show you the damaged parts/location if possible. Go google for a mechanic and pick the nearest one with the best and most reviews >3 within the last 3 months too. It is hard for good mechanics to get good reviews because most satisfied people don't think about leaving one. Complains are usually pretty common and if there are none it should be pretty decent. Look for a cheap towing guy on gumtree (I didnt have problems with those) and make an appointment for both.

    I'm not sure how much VW will charge you for the time in the shop and whether the 50% still applies. 7 weeks is an awful long time and I get the feeling that the may know that you aren't that well versed mechanically. They may actually be stuffing around in with your car and there is no way you would be able to tell personally. I would get my car out of that place as soon as possible. Get a mechanic who will actually explain the work done and the problems.

    I had the luck of getting a good small time mechanic that has actually taught me a fair bit about cars. Don't be afraid to do a little reading and asking your mechanic in the future. Knowledge is power.

• 

  [Deactivated] on 06/04/2015 - 16:12

  +1

  Hello fellow VW owner here is my story, my VW 2011 Golf went in for an oil change and exactly the same thing happened after a few minutes driving the oil pressure warning came up with the engine damage warning. My car did not stop so I drove slowly around and back to the dealership….. guess what a faulty oil filter! The mechanic diagnosed it right away which makes me think they have had a faulty batch. I have had multiple issues with my Golf which I will not go into. As lolbbq has said I would get your car back and take it to an independent VW repairer for a second opinion. Good Luck.

• 

  SarinaAlina on 09/04/2015 - 08:18

  Thanks for sharing your experience bebon. I have been talking to VW head office to get a professional advice & opinion from them. They have assured that timing chain was the problem , not the Oil Pressure. I raised my concern and disappointment with the VW Denlo dealership in Parramatta as this is the 10th week now (the car has been in their service since 4th Feb 2015). As it can't be driven , I can't take them to other service places for a second opinion unless I pay for the toll charge to move my car. The Denlo service centre can't tell me how long will this take to fix this car so all I have to do is waiting and waiting. I even think that I should log a complain with Fair trading to assist. Should I do it ? Even though they have given me a loan car during this time, I feel very inconvenient driving their car.

• 

  [Deactivated] on 09/04/2015 - 19:38

  Doan something is wrong here I mean really wrong looks like you are stuck between a rock and a hard place, if they have assured you that it is the timing chain then they should be able to give you a firm quote ( less your goodwill discount) and if you give them the ok then they will go ahead and repair it. Trust me ( and a lot of others with the faulty transmission issues that our series Golfs came with) you will have an upward battle on your side, my car had the timing chain replaced at 10k! it is on it's 3rd set of DSG clutches and is only 3 years old… You either have to bite the bullet and get it done there at what they have quoted or pay for the tow to an independent VW service centre. I learn't a very hard lesson with this car. Fix yours and sell it.

• 

  hotbuttered on 15/12/2015 - 14:01

  this issue is not specific to the Tiguans. It is specific to the VW 2L TSI motor, in models between 2009 and 2011-2012. I have a 2L 2009 Tiguan, and found this issue by fluke one day googling for 2L issues. The issue is the timing chain tensioner in these older motors breaks, causing the chain to lose its tension, hence your motor to seize. I had my mechanic replace the tensioner with an updated one from VW ($150 for the part from memory, around $300 for labour to change from my local mechanic). The newer tensioner works very differently from the older one, using a worm drive type mechanism I believe.
  It's a known issue that's happening at around 50,000 - 60,000miles in the US - i.e.: around 100,000km. I was very lucky. I had mine changed as preventative maintenance at around 105,000km.
  More can be seen here: http://redlinespeedworx.com/2-0t-tsi-timing-chain-failure/