hi, so heres the deal a while back my htc one stuffed up on its own and didnt start so telstra sent it to repairs and what they did was after repairs i got a new htc phone. now the same thing has happened with the new one and i am over htc literally annoyed. am i able to get a different brand phone because im paying $80 month and really not getting the service?am i covered by my contract ?thanxs
OP unable to fix mistakes until they have working phone.
call and … ask…
I reckon you should be able to get a refund of ur whole contract, have your home loan paid out and be given $2m dollars!
I can feel the energy of your frustration in your title, lol
If Telstra don't play the game, perhaps fire a complaint into the Telecommunications Industry Ombudsman - TIO
https://www.tio.com.au/
They should be able to resolve your matter.
No need to file complaint.
Just threaten them and they will fall in line.
They have a complaints department. Call in and ask for the complaints dept, and explain your frustration. Some of the staff in that department is given the authority to negotiate and offer compensation or make alternative arrangement when customer is not happy abt something they paid for.
I'm not replying until you fix your spelling mistakes.