ASUS 15.6" X551MAV-SX391B W8.1 Notebook - terrible touchpad - barely useable - what are my options re: return to Dick Smith

Ljazzad1 on 04/02/2015 - 17:35
Last edited 04/02/2015 - 17:36

Hi Everyone,
Today I purchased an ASUS 15.6" X551MAV-SX391B W8.1 Notebook from Dick Smith for $349, there was no display model and it was the last one they had in stock, I saw the laptop advertised on the Dick Smith website. I got it home, set it up and found that the touchpad is simply horrible to use, fine movements are not detected and as a result when you move a bit more the cursor totally misses where you want it to go, also it takes multiple clicks of the touchpad buttons to for example click on a hyperlink on a website. This as you can imagine leads to a very frustrating experience when trying to carry out the simplest of tasks.

What are my rights for a refund from the store i purchased it from on the grounds that the laptop is not fit for purpose?

I understand it is a cheap laptop and I should not expect the best but I am coming from my 3 year old Lenovo G570 with buggered screen hinges and the touchpad still works wonderfully.

I'd appreciate any and all advice fellow ozbargainers have to give.

Cheers,

Jarrod

Computing

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
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Comments

  • Axelstrife on 04/02/2015 - 17:59

    Try turning off mouse acceleration See if that helps.

  • scrimshaw on 04/02/2015 - 18:15

    Uninstall your Synaptic touchpad drivers first. Then

    Go to http://drivers.synaptics.com/Synaptics_v17_0_19_C_XP32_Vista…

    Read the EULA and then click "I Agree" and submit.

    Install the generic Synaptics driver.

  • PVA on 04/02/2015 - 18:38

    delete the driver and download the new ones from Asus.

    http://www.asus.com/Notebooks_Ultrabooks/X551MA/HelpDesk_Dow…

    Version V2.2.14
    Description ASUS Smart Gesture (Touchpad Driver) [Please update ATK Package V1.0.0020 or later in advance]
    Version V1.0.0034
    Description ATKACPI driver and hotkey-related utilities

  • morpheu on 04/02/2015 - 20:00

    the solution may be easy, i had a similar problem with an Acer laptop, mouse pointer was twitchy, go to control panel, hardware, mouse properties, under 'pointer options' click 'enhance pointer precision' box, fixed my problem

  • intrigue on 04/02/2015 - 22:14

    If you're still having issues take it to ASUS - they have the BEST warranty in the business. I remember I had a laptop with a few dead pixels - fixed! No questions asked.

    Also had a new laptop recently where the dvd caddy was falling off. Asus fixed on the spot and gave back within 30mins.

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