The Genius Bar diagnosed my Macbook Air. It required a Display Clamshell, Housing, Top case with keyboard and Trackpad kit. I received a Genius Bar Authorisation for the work to be completed in 3-5 days under Apple warranty. A few days later I received a phone telling me that it would not be covered under warranty as they had found corrosion. That night, I researched corrosion on Apple computers and found that corrosion has many causes: A) Liquid Submersion, B) Humidity C) Battery problems and D) the mixing of different metals.
With regard to Liquid Immersion: the Macbook Air has never been immersed in water. The Apple Doncaster Genius I dealt with over the phone, stated that the Liquid Immersion Indicators (LSI) that are located in the Apple Macbook Air had not been triggered (white to red change). The Apple Doncaster Senior Manager agreed that the LSI had not been triggered. My research indicated that a change to red in any LSI is used my Apple to substantiate a denial of Apple's liability for warranty claims.
My bad experience at Apple Doncaster was through my dealings with the Senior Manager on duty. I asked him to email me a copy of the photographs of the corrosion. He refused to do so, as it contained "proprietary information." He stated that the Genius Bar at Doncaster had determined the corrosion found would result in an automatic voiding of my warranty. I explained to him that my research pointed to many different documented causes of corrosion. I asked for the details of a more senior manager with Apple so that I could contact them. He stated that the only people other than him that I could contact was the legal department of Apple in Sydney. His position is that he will stand behind any opinion given by the Apple Genius Bar. This Senior Manager, stated Apple was not interested in the opinions of any "experts" in Apple products, other than those who work in Apple Doncaster Genius Bar.
In summary the Apple Doncaster Senior Manager states that the only course of review for my case is the Legal Department of Apple. I felt that this Apple Doncaster Senior Manager was not a good listener, instead he kept repeating that he would stand behind any conclusions reached by the Apple Genius. This suggests that they are infallible. Does anyone else have an opinion?
I don't get it. If Apple Doncaster acknowledged that LSI has not been triggered, why should they reject the warranty work? Wouldn't this mean that the corrosion is not cause by immersion in liquid? Corrosion does not void warranty but immersion in liquid would. Get something written from Apple Doncaster or this Senior Manager that states LSI was not triggered but corrosion was present.
If I were you, I would then kick up a fuss, write plenty of emails and submit lots of customer feedback complaints on this matter so that someone else in Apple's Customer Service department would take note. Maybe even start sharing your issue on the Apple's facebook page.