DickSmith: after Two Months, Still Waiting for Bonus Item

Lmnta on 25/01/2015 - 21:19

I purchased Samsung Galaxy Note 4 with bonus Samsung Activity Tracker in last November, but they didn't have stock for the bonus item in store at the time. They noted down my contact numbers and told me that they will contact me when they have stock. And two months have passed, and I still haven't got the bonus item. I visited the store few times within last two months to check is the bonus item back in stock, but I got the same reply that they were waiting for stock to come in.

I wonder am I just being impatient, or should I escalate this case to ACCC? I can see they are still selling it online (http://www.dicksmith.com.au/health-fitness/samsung-activity-… as of 25/02/2015), so I felt that they are not telling me the truth about the stock level. I will bring this up to them next week.

I don't have any experience in dealing with this kind of situation before, so any suggestions for next step of action or any forum link for similar topics will be greatly appreciated. Thank you.

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Dick Smith / Kogan
Dick Smith / Kogan
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Comments

  • Charity on 25/01/2015 - 23:41
    +3

    Yes, escalate. Forget the ACCC, you should be going to the UN. Charge them with a war crime. You must be down at least $5 from this transaction. Speaking calmly and rationally to the store is old-fashioned.

    • Nutrino on 26/01/2015 - 00:14
      +1

      Lol

    • mnta on 26/01/2015 - 00:38

      I knew I'm doing it wrong. Every dollar counts for bargainers, this is war.

    • TassieJones14 on 26/01/2015 - 02:01
      +9

      Mate, this guy has been waiting since November and is genuinely asking for advice,, not needing your sarcastic remarks. Get out of your internet/keyboard warrior armour and offer some helpful advice, if you have some. He clearly said he has already visited a store numerous times.

      • Charity on 26/01/2015 - 04:04
        -8

        Going to the UN isn't enough?

      • Domingo on 26/01/2015 - 20:05

        He was trolling in a thread I posted as well

  • kimba88 on 25/01/2015 - 23:47
    +3

    DS are hopeless! I ordered an LG G3 when they had that awesome sale before christmas.. i never received it.. kept contacting them without getting proper answers. Not until 3 weeks after ordering the product they said they ran out of stock and forgot to pack my item. They said they would compensate me with a $20 gift voucher.. never received it. They had my money in their account for over a month before refunding me! And now trying to contact them for my voucher and they keep ignoring my emails. Sorry, but don't hold your breath about getting that activity tracker :-(

    • mnta on 26/01/2015 - 00:40
      +2

      Thanks for sharing your experience. I am not aware how bad they are until I got burnt.

      • kimba88 on 07/02/2015 - 12:10

        I listened to other users on here and decided to private message them on Facebook. I don't always like to cause negative publications on their social media wall as 1. All my friends can see it and 2. I like to give them the chance to fix the problem first.

        Dick Smith got back to me the next morning and send out a gift card on the Friday. I received the gift card on the Tuesday. $20 worth. I was happy they kept to their agreement.. But I do wish I didn't have to go through all that and actually got the phone I ordered.

        Goodluck OP. I hope you get somewhere with this one.

        • mnta on 07/02/2015 - 12:25

          Thank you for the update, and I am happy that you finally got your gift card.

          Regarding negative publicity, if DSE and other retailers are not honoring their deals, they will attract negative publicity anyway.

          I agree with you that people should give them a chance. But I haven't heard from them for more than a week after their initial reply (possibly automated) via Facebook private message and after several visits to the store.

          And I am planning to post on their page, to warn my friends if they see it and for my friends to avoid these kind of deals and headaches.

        • kimba88 on 07/02/2015 - 12:30

          @mnta: Sounds good. I completely agree with you. If they hadn't of got back to me, I probably would have done the same! It's been long enough!

  • Marco1993 on 26/01/2015 - 03:22
    +2

    try their facebook page
    you will definitely get an answer back with one of their mods
    they seem to react faster on social media
    Just a thought

    • mnta on 26/01/2015 - 08:24

      Thanks for the good advice, I will give it a go.

    • woz on 27/01/2015 - 00:45

      +1

      kimba88, I think you should post your story on the DS facebook page as well.

    • mnta on 31/01/2015 - 15:35

      I had private messaged their team on Facebook few days ago. I got a response for more details next day which was unexpected. I replied them and that was the end of conversation. I cannot post on their Facebook page, but will add a comment to their post soon.

  • RockyRaccoon on 26/01/2015 - 08:38

    Alternatively

    Create a sign explaining the delay. Keep it factual.

    Stand outside their store and see the package arrive…

    • mnta on 26/01/2015 - 13:43
      +1

      Thanks Rocky, but I'm not a raccoon, I don't stay outside for months.

  • Davros on 26/01/2015 - 08:43

    Still waiting on mu free usb cable Kogan
    Still waiting on my $15 voucher woolies
    Still waiting on my <insert stuff here>

    • mnta on 26/01/2015 - 13:47

      Thanks for the post, and sorry to hear that. I never have this problem before, probably because I never bought anything with bonus item before. Well, that's an expensive lesson for me, where I could buy the phone from other store at lower price without the bonus activity tracker.

  • srhardy on 26/01/2015 - 11:19
    +2

    Ive bought things with BONUS stuff thats never appeared from DS, even after emailing support with the ORDER & proof it was on offer when i bought it (screen grab)

    gave up, spamed DS emails now… Not worth it!

    • mnta on 26/01/2015 - 13:41

      Thank you Srhardy, I hope other people will aware of this problem when dealing with DSE in the future.

  • StingyBritches on 26/01/2015 - 15:34

    Re: BONUSES
    I can report my bonus gift actually arrived from RS Online. I'd given up on it appearing, but it arrived the other day (Bahco 25pc 1/4" socket set).
    Scratching me head how it works as I purchased the cheapest thing I could find on sign-up - a $1.25 Stanley Knife (thanks to OzBargainer suggestions!).

    RS shipped the knife to me at no charge. They then posted a Statement/Invoice. They then delivered the Bahco socket set. They then posted another Statement/Invoice. All of the above: goods, administrative, courier and postage costs only came to $1.25?

    WTF? Not that I am complaining though…

  • netsurfer on 27/01/2015 - 10:13
    +1

    The DSE stores are generally not very flexible. Call the head office perhaps? Or, call your credit card company (if you paid by credit card).
    As for they selling it online at the moment. Checking the stock level, pretty much out of stock everywhere in NSW and VIC (probably most of the other states as well). So it does look like DSE don't have it in stock.

  • Mangoslushie on 27/01/2015 - 22:23
    +1

    I am having a similar issue and the common issue might be dse. I bought a pair of bose earphones from David Jones online before Christmas and have to receive them.

    I have been in touch with them more than 10 times and they have claimed out of stock/sent from a different store. No one seems to know where my earphones are. Initially I was told it is being ordered and should be in my possession within 3 weeks. 2 days later it was being sent from the bondi store… No tracking number or anything, its as though its vanished into thin air. Maybe they employ magicians in their electronics department.

    Now I have been told I might be able to get a refund… That's nice, but it was for a birthday present (today). 4.5 weeks and waiting. Great service David Jones. Offer a refund 4 weeks too late, handy. To top it off, it was still saying there was stock in the online store on the weekend.

    • mnta on 31/01/2015 - 14:53

      Thank you Mongoslushie, I will keep that in mind in the future.

  • Cien L on 06/02/2015 - 09:05

    Hey MNTA,

    Which Dicksmith store you are having problem with?

    I'm currently encountering the same problem and I'm about to send a complaint email and if there's no reply I'm also going to escalate this to ACCC.

    From what i heard ACCC will take a case seriously especially when there are many reports with the same issues.

    Also this is a misleading advertisement by the company… So I'm sure it's big fine and concession applies.

    Cheers,
    Cien

    • mnta on 06/02/2015 - 09:36

      Hi Clen,

      Thank you for your message, I am currently having issues with Sydney Central Plaza store (located under Myer). I visited their store few times, and they kept saying they will contact me once they have stock, but still haven't heard a thing from them yet. I also sent an private message to their Facebook team, beside initial response, I haven't heard anything back as well.

      Please let me know if you need more details. I am considering ACCC option as well, as my inquiries regarding the bonus item kept falling on deaf ears.

      Cheers.

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