ANZ Being Dodgy with Qantas Points

Ash-Say on 20/01/2015 - 12:50

I hold ANZ frequent flyer black card. I am eligible for 6500 Qantas points as per last statement spend however only 2800 points were allocated. I have strong feeling that ANZ is being dodgy and not allocating points correctly each month.

I will recommend everyone to match their transactions against points feom June 2014 (time when most of us got this card as part of 50,000 points promotion). To add fuel to the injury, ANZ black card does not have formal statements access via online banking. I can only see 15 Dec to 15 Jan statement via online banking and the previous statements are not accessible. I have already lodged enquiry on Sunday and still awaiting for their response. I am not sure how reconciliation will work in the absence of 2014 statements.

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Comments

  • powerhead on 20/01/2015 - 13:19
    +1

    I always double check mine when i get the statement, and the points have always been spot on.

  • yabbie76 on 20/01/2015 - 19:09
    -4

    Black cards don't do online statements. I checked that a while back… No reason offered other than they just don't do it for black…

    • modsec802 on 20/01/2015 - 19:39
      +2

      I've had online statements for my ANZ black cards for months

      • ifuggedxyz on 20/01/2015 - 19:41
        +1

        Same here. Except for the first month (back in August IIRC). Since then, I have been printing my statements online (for each mine and my wife's ANZ black cards).

        • modsec802 on 20/01/2015 - 19:42
          +1

          Yeah. Maybe missed one month at the start but no issues since.

  • ilikeradiohead on 21/01/2015 - 13:34

    I've never had any issue with my points, although I don't check that closely. Since ANZ is a big four they probably care more about their reputation that trying to stiff people on their points. Contact them and send them some evidence that you're missing points and I'm sure they'll sort it out.

  • strikerzebra on 21/01/2015 - 13:45

    I still haven't got my second lot of 50,000 points from the bonus offer

    • Mamaof3 on 26/01/2015 - 10:21

      Yeah i rang up about this myself and they told me they have up to 4mths to allocate us the points :-(

      • strikerzebra on 27/01/2015 - 09:50

        It has been more than 4 for me… just received my 4th statement which means it has been 5 months

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