OzGameShop Wont Refund Player Point Voucher

Bigdaddy2204 on 06/01/2015 - 23:44
Last edited 06/01/2015 - 23:44

A warning about Ozgameshop, They accidentally refunded an order I had, but I never received the money back into my paypal account. Weeks past and it was taking too long, so I escalated it to paypal and another week past without Ozgameshop contacting Paypal about the claim. And I finally got my money back. I originally used a $20 player point voucher in that order and throughout that time I was asking when would I get that voucher back as it says so on their website. But I received a reply from Ozgameshop saying that "you wont be having your voucher redeemed as you have already received to much from us."

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Comments

  • Circly on 07/01/2015 - 00:49

    lol ozgameshop arent like they used to be. Post on their facebook wall and they might be more helpful.

    edit* i see you have beaten me to it!

  • Tal_Shiar on 07/01/2015 - 00:54

    What do they mean you have received too much? I wouldn't really bother with email, just facebook them

  • [Deactivated] on 07/01/2015 - 10:10
    +2

    Sounds like another good reason to avoid not using them any more.

  • Bigdaddy2204 on 07/01/2015 - 10:49

    Yeah just wanted everyone too know my recent experience with them. They really aren't what they used to be like.

    • henrikoez on 07/01/2015 - 11:36
      +2

      which is a shame, I used to buy a lot from them.

      now, they charge for shipping, less responsive and useful customer service, uncompetitive prices.

      • Kozhutki on 08/01/2015 - 04:53

        They still don't even have an automated system for digital games, right? They said a year and a bit ago they were setting it up…

  • Store RepOZGameshopRep @ OzGameShop on 07/01/2015 - 20:28

    Hi Bigdaddy2204, I'm sorry to hear that you have had an issue with your recent order.We would like to try and rectify this issue for you. Can you please let me know your Order ID so that i am able to look into this? I hope to hear from you soon. Many Thanks Ozgameshop

    • Bigdaddy2204 on 08/01/2015 - 06:55

      My Order Id is #4503150387087

      • ozdesi on 09/01/2015 - 22:03
        +3

        don't keep your hopes high with this mob

      • Store RepOZGameshopRep @ OzGameShop on 15/01/2015 - 03:46

        Hi,

        Sorry for the late reply, I'm unable to find where we have stated "you wont be having your voucher redeemed as you have already received to much from us." However i have added you 20,000 player points to your account which you will be able to turn this into a $20 voucher.

        If you have any further issues please do not hesitate to contact us through our contact form.

        Many Thanks
        Ozgameshop

        • Bigdaddy2204 on 15/01/2015 - 11:37

          I received that quote from Shironda, Customer Service Advisor in an email after I sent an enquiry on your website. When would I be able to see the points activated on my account?
          Thanks.

        • Store RepOZGameshopRep @ OzGameShop on 15/01/2015 - 22:56

          @Bigdaddy2204: These are in your account now and are available for you to use. Many Thanks Ozgameshop

        • Bigdaddy2204 on 16/01/2015 - 10:50

          Thank you, I went and made an order.

  • [Deactivated] on 10/01/2015 - 16:47
    -1

    I don't understand this.

    They accidentally refunded an order you had? You mean they cancelled your order and refunded your money without you asking them to do so? But you didn't actually get the money? So they just cancelled said order and promised a refund you didn't ask for and they ultimately never provided?

    Confusing story, bro.

    • henrikoez on 10/01/2015 - 22:26

      from what I get from OP story, he used a $20 voucher player points + some extra fund from paypal. Paypal has refunded the extra fund but Ozgameshop doesn't refund the $20 voucher points yet.

      • [Deactivated] on 10/01/2015 - 22:32
        -4

        But who cancelled the order? If he cancelled, I would say that he pretty much forfeited his points. If they cancelled the order after it had gone through then as an act of good will they should offer him a new coupon.

        I don't understand this:

        They accidentally refunded an order I had,

        ??? Makes no sense.

        • Bigdaddy2204 on 12/01/2015 - 10:09
          +1

          I was asking about a price decrease about a product that I had in my order that hadn't been shipped yet, I asked whether they could refund me the difference like price match it or should I just cancel the order and re order it. The next email I got said they cant match it and canceled my order.

        • [Deactivated] on 12/01/2015 - 13:25
          -7

          @Bigdaddy2204:

          I take it you downvoted me. Was that really necessary?

        • Bigdaddy2204 on 12/01/2015 - 16:42
          +1

          No I didn't downvote you. I agree there was no need too

  • [Deactivated] on 12/01/2015 - 22:32

    I misread it.

  • Bigdaddy2204 on 14/01/2015 - 12:14
    +5

    So Its been another week and I haven't heard back from Ozgameshop or their representative here on Ozbargain

    • Circly on 14/01/2015 - 13:45

      That sucks.. not surprising though. Last seen: 8 hours 46 min ago. So they have been online. Send them a PM and see if they are more willing to help that way.

    • IceCreamBandit on 14/01/2015 - 15:42

      Sorry to hear that… Well I know where I'm not buying from anymore…customer service is as important as the price for me, and at the moment they're struggling to be competitive with both!

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