So i bought a leather couch from amart on GE finance, it cost $1300 as it was the last one in stock. It came with a 5 year warranty. It has to be replaced about 9 months later as when you sat down it tore holes behind headrest as it was made incorrectly. So we decided to get a new couch which has a 1 year warranty. This couch the springs are gone holes where the ties are and one part the wood has split. Now this couch has 1 year warranty we made a claim 10 months in and now they are refusing to repair. However on their website warranty terms and conditions state that in the event a couch is replaced with a different model the warranty reverts to the original. This couch is unacceptable and basically unusable. How can I get my money back any ideas?
Replacement items never come with as new warranty, the warranty always reverts to original purchase time. Sadly as you chose a replacement different to the original item & with less warranty time, the replacement couch appears to only have had 3 months warranty left when you received it. So yes it is out of warranty. Getting your money back - unlikely.