Qantas Online Mall Frequent Flyer Bonus Point

Sweet3st on 02/01/2015 - 14:42

I'm interested to know people's experiences with getting the bonus points that Qantas was advertising for their Online Mall in November/December last year.

At the time they had advertised 5 points/$ spent for purchases made from the Apple Store. As this was a better deal than the 4 points/$ spent on the Velocity Store at the time, I made my purchase of a refurb iPad Air for $489 through Qantas Mall. I have just checked my account, and have been awarded 1110 points for the purchase, a long way short of the 2445 I should have received. It's difficult to locate the correct contact form to query the points. I just used the general Frequent Flyer contact form.

Has anyone had experiences contesting points awarded by the Qantas Mall and if so, how did you go?

General Discussion

Related Stores

Qantas
Qantas

Comments

  • dmaca667 on 02/01/2015 - 15:00

    I am also having issues redeeming the points (ebay and booktopia). The usual rate was applied but not the bonus. There is a "contact us" form at the bottom of the page (difficult to find).
    I completed it a few weeks ago now and have not heard anything back.
    Guess i am also hoping for suggestions about a next step as well :).

  • modsec802 on 02/01/2015 - 20:18

    Check the fine print for exclusions. I know the iPhone 6 plus for example is excluded form any points.

    • Sweet3st on 02/01/2015 - 20:35

      I did at the time. No exclusions mentioned that applied to my purchase.

  • Sweet3st on 02/01/2015 - 20:40
    +1

    They have a contact number, 13 11 31. I might just cut to the chase and phone.

  • busterau on 04/01/2015 - 17:14

    Yes I have noticed that my Ebay points are around half to what they should have been.

  • busterau on 05/01/2015 - 09:08

    Spoke with 131131 on the phone this morning, bonus points accumulated in the promotional period for sellers via the Qantas mall will be credited separately and appear as a second line entry in your activity statement. The consultant I spoke to was not able to indicate a time frame for these bonus points though.

  • busterau on 09/01/2015 - 07:51

    FYI: I received my second set of bonus points in my Frequent Flyer account today for transactions done through to the Qantas site to my eBay account.

  • The Champagne Mile on 09/01/2015 - 16:02

    I've also contacted Qantas via phone to query posting of my 'bonus' online mall points (in this case for a transaction with David Jones). Similar to kearnsy, the rep advised me that bonus points accumulated in the promotional period via the Qantas mall are credited separately.
    I can confirm that I received my bonus points for that specific transaction a couple of days ago - so appears it is all working as it should.

  • Sweet3st on 09/01/2015 - 17:27

    Thanks all, my extra points have turned up as well.

Login or Join to leave a comment
Login Join