Does JB Hi-Fi Accept Returns for Goods That Have Been Opened?

LYuri Lowell on 25/12/2014 - 17:52

I bought a GPS from JB 3 days ago. The product is fine but I kind of went in blind without doing any research and the sales person sold me on a certain model, I know pretty stupid.

Anyway I came home and the reviews… well they weren't exacly steller. The GPS I bought got a 1.8/5 on Product Reviews and it's mostly negative everywhere else.

Anyway today I had a browse on the JB website and found the model I bought was $28 cheaper and to add even more salt to the wound, a far better model and brand (Garmin) is on sale and it's even cheaper than the one I bought.

So I'm feeling pretty annoyed right now. The problem is I opened it up on the day I bought it. Would JB accept a return so I can buy the other model at the lower price even though it's opened? I didn't rip anything, it's just not sealed anymore.

General Discussion

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JB Hi-Fi
JB Hi-Fi

Comments

  • cloudy on 25/12/2014 - 18:03
    +4

    You can go in and try, but I'm not sure if they are obliged to refund a change of mine if the goods is not in "for sale" condition.

    • Yuri Lowell on 25/12/2014 - 18:04

      I'd be happy with a refund or store credit of the difference rather than an exchange. I guess I'll try tomorrow, hopefully it's not too busy.

      • cloudy on 25/12/2014 - 18:10

        Asking for store credit can often be easier to achieve, so I reckon you'd have a good chance of that. JB staff are generally pretty good, so I think you would be fine.

      • 2jzzzz on 25/12/2014 - 21:28
        +3

        Ha, hoping it isn't busy. On boxing day. Not busy? Ha.

  • TheAviator on 25/12/2014 - 18:31
    +6

    The product isn't faulty and you aren't entitled to anything. If they took it back, they'd be taking it back as a loss as they certainly wouldn't be able to sell it as a brand new product any more. Don't be surprised if they say no :)

  • [Deactivated] on 25/12/2014 - 20:25
    +1

    Is there anything actually wrong with the GPS? Will it not meet your needs? are the reviews saying it breaks easily/doesn't function well? If it works fine and does what you want it to what does it matter what others have said about it?

  • inherentchoice on 26/12/2014 - 00:23
    -1

    They declined a refund when I tried this for a laptop. I was just annoyed that they had 10% off the week after I bought it. They also declined to refund the difference. I threatened to buy another one and then return it with the old receipt but they still declined.

    • juventino on 26/12/2014 - 04:33

      why should they refund the differences? Use your credit card for the price protection guarantees if it has that feature instead.

  • ELCHEAP0 on 26/12/2014 - 08:01

    Reassemble all packaging so it looks brand new and unopened.
    Sure it might be dodgy, but with Xmas/Boxing day sales anything goes!!
    Not to mention the fact all these retailers screw consumers with unethical pricing all year long!
    And then join the Boxing day refund queues!
    Tell them it was unopened and unused unwanted gift.
    Good luck!

  • Soundwave on 26/12/2014 - 08:06

    Just tell them you bought the wrong model and didn't realise until you opened it and ask if you can exchange it for the right one.

    Most of them should be happy to let you do that. If not, atleast you tried.

  • wayacos on 26/12/2014 - 11:53

    JB HIFI have lost me.
    I recently purchased a WD hard drive and the USB 3.0 connector came away from the unit when I removed it after 1 use,1 USE.When I took it back the manager claimed that the damage was "physical" and they nor WD would honour the warranty.You could see that the wires had not been soldered when manufactured.So JB and Western digital have lost a customer and now have inherited a vocal detractor forever.Piss poor attitude from JB,had they taken the time to look me up on their database they would have discovered how much I have spent over the years.

  • BargainShopaholic on 26/12/2014 - 19:00

    Try it.

    It really depends on who you get. While you're lining up, watch the guys at the counter to figure out which one is more friendly.

    My bf used to work at jb for 5 years (just quit 3 months ago), and he said 90% of the antennas and HDMI cables on the shelf were returns, and so are many of other merchandise, they have a machine to re-wrap everything. The customers are none the wiser.

    Whenever he was on the counter, he would gladly return everything customers bring it. And so do majority of the staff.

    They do have a pretty relaxed return policy, it's the power-tripping few that make it harder for everyone else.

    So, try it out anyway, if it doesn't work with one person, go to another store or come back another day, or ask for a manager!

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