eBay Has Restricted My Account

Ash-Say on 08/12/2014 - 20:12

Further to my wife's Paypal account suspension for no reason, Ebay has now restricted my account.
https://www.ozbargain.com.au/node/173543#comment-2422618

I spent 30 minutes with their representative on the phone and this idiot kept on saying that my account is linked with my wife and therefore she needs to contact Ebay to remove her restriction and once her restriction has been lifted, I will need to make a appeal to reinstate my account.

My wife and I operate as two different entities and I don't understand if my wife has done something wrong, how can I be held liable for it.

If my wife's restriction is not removed, does it mean my account is also restricted for good?

Can I take Ebay to NSW Civil and Administration Tribunal or is there any other regulatory body who can assist me?

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Comments

  • plmko on 08/12/2014 - 20:42

    Sounds like your account has been flagged for withdrawing funds (ie money laundering) they think has been obtained through illegal means. I once went through hell because a scammer abused their automated system to buy my products for free. Once a paypal initiated dispute has been placed on your account they 'flag' it and watch how you transfer funds. You may have moved cash from your wife's account then she withdrew it immediate, which is why they suspect it's operated under an individual rather than two different people.

    You need to just play their shitty game and call them. Or alternatively call the Financial Ombudsman Service for the slow way out.

  • momov3 on 10/12/2014 - 14:41

    If you both share the same PayPal account, then you are connected and if it's a Paypal flag, you will both be restricted. I don't understand your term 'suspended for no reason' and in your description it seems like you have no idea if your wife has or has not contravened any ebay laws. EBay does not restrict or suspend accounts unless there is a reason, whether or not through your wive's fault or someone scamming your account. The best thing to to is to find our from your wife what caused her suspension. I found in the past when I was temporarily suspended or restricted, there was always a valid reason. If you don't call them to justify the suspension, the will leave it on, so you have to make the first move. If you report to Ombudsman, be prepared to tell all the facts on your side as they want everything in detail, they need to hear both sides to the story. Please, no offence meant, but Ebay is coming down hard on sellers who sell fake goods/replicas and if the actual company lodges a complaint, they suspend the account immediately. (I'm not accusing your wife of doing so, just letting you that they react immediately when a 3rd party lodges a complaint)

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