Hi,
Product X1 is purchased approximately 2.5 years ago. Product X1 has a 2 year manufacturer's warranty. Let's say Product X1 has been replaced once by the store within the initial warranty period earlier this year - this is Product X2. Product X2 has now just broken down. Store claims the warranty period only covers the original Product X1 which has now expired. It's unfair to the store if the warranty period resets as one person could technically pay once and "renew" their product forever.
- What's "fair" in this situation? Consider the scenario (far-fetched as it might sound) where a consumer replaces the product within the last day of the initial warranty - which then dies a day later and thus not covered at all.
- What are the relevant TPA and associated consumer protection laws regarding warranty - with respect to (a) consumer rights, (b) the obligations of the store and or (c) manufacturer of the product?
Sadly its correct
For example:
You buy an iphone on Jan 1 2013
It dies on june 10 2013 and is replaced
Apple give you a 90 day warranty or until you original warranty expires.
so you warranty ends on the replaced device Jan 1 2014
Its very common, the law states that the warranty is from original purchase date and not from date of repair/replacement. Some retailers (like apple in above example) will give 90 days on the swapped item, but there is NO legal requirement to do so.