Wrong amount charged.

Lcheapoo on 23/11/2014 - 22:44

Sorry if i posted it in the wrong section.

So last night i decided to purchase a new mouse after viewing the deal shared on ozbargain. It was a mouse advertised for $50 dollars between the times of 9-10pm 23/11/2014.
https://www.ozbargain.com.au/node/170929

I manged to pay at 9:57pm however the system charged me $69 instead of the $50 i was told.
I have the time of the transaction at 9:57pm which was the time the amount was deduced from card according to paypal.
I have sent the company an email regarding the issue.

Any thoughts on what should i do?

Cheers!

Financial

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[Deactivated] on 23/11/2014 - 22:46

there are three different time zones in australia. was your 9.57pm the same as their 9.57pm?
- cheapoo on 23/11/2014 - 22:49
  
  I live in melbourne and the time should be the same as advertised!
  A screen shot is here of the promotion
  http://gyazo.com/f945729e622eda65189dde95bc058e1d
- Baysew on 23/11/2014 - 23:20
  
  +3
  
  there are three different time zones in australia. was your 9.57pm the same as their 9.57pm?
  
  With Daylight Saving there are actually five different time zones in Australia.
  
  (http://www.australia.gov.au/about-australia/our-country/time)
raymond y on 23/11/2014 - 23:03

Did it show the reduced price at checkout?

It says that discount is applied at checkout and that there are only 100 units available.
- cheapoo on 23/11/2014 - 23:37
  
  Yeah as I added it to the checkout it said $49. And also as I logged into PayPal it said 49 dollars as well. But as I finished the whole purchasing process, the final receipt shown $69 and also on my PayPal history.
Cheeper on 24/11/2014 - 00:40

+1

It's Shopping Express. My bet they will honour your purchase at the special price. Good people to deal with.
jzdhgkd on 24/11/2014 - 08:09

+3

Yes I have a thought. You should wait for a response.

Seriously. You don't expect a customer service rep to be replying to emails at midnight do you?

As mentioned, SE have been around for yonks and they're not about to give you the shaft.
- Settero on 24/11/2014 - 13:53
  
  most wont even respond on the weekend :P
cheapoo on 24/11/2014 - 15:24

+2

UPDATE: I haven't revived a reply regarding the email i sent however paypal just notified me that i received a $20 dollar refund from shopping express.

Anyways thanks for the inputs guys!

Wrong amount charged.

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