Warranty claims for Apple Computers

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Apple

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  scrimshaw on 21/11/2014 - 18:13

  Try advice from
  https://discussions.apple.com/docs/DOC-6921

  and if nothing works take it to Apple for further diagnosis.

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  Settero on 21/11/2014 - 18:38

  how much of the screen does your search bar take up when you open safari ?

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  Morien on 21/11/2014 - 18:46

  Risk taking it into Apple? What are you risking? Just book and go.

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  Amaris on 21/11/2014 - 19:20

  The iMac should have 2 year statutory warranty

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    1bug on 25/11/2014 - 00:26

    Here's the official Apple statement re Australian Consumer Law:
    https://www.apple.com/au/legal/statutory-warranty/

    Some extracts (my emphasis):

    "Without limiting consumers’ rights, Apple will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the Australian Consumer Law at any time within 24 months of the date of purchase. For the avoidance of doubt, Apple acknowledges that the Australian Consumer Law may provide for remedies beyond 24 months for a number of its products."

    "Your consumer guarantee rights under Australian consumer law operate alongside, and in addition to, your rights under the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan."

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  TassieJones14 on 21/11/2014 - 19:56

  Nope, it has a year limited warranty when I bought it from JbHifi (I checked using this inbuilt warranty tracker in my mac).

  Anyone have actual experience dealing with Apple's warranty? Cheers guys :)

  • 

    TassieJones14 on 21/11/2014 - 19:56

    Edit: oh, I guess statutory warranty is a little bit different.

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  mskeggs on 21/11/2014 - 20:13

  +2

  I have made two warranty attempts. One got a replacement unit, the other was out of warranty but I was hopeful, but they declined.
  That said, i don't think you have a warranty issue. It sounds like a software problem.
  All apple will do is reinstall the base osx, deleting all your info in the process (I mean they will ask your permission, but that is all they can do).
  So make sure you have good backups.

  To be brutally honest, many not-very-IT-savvy customers have these sorts of issues (I used to work in IT, but not for apple). The only real solution is to learn how to admin your system better. Scrimshaw posted a good starting link.

  • 

    TassieJones14 on 21/11/2014 - 20:18

    Cheers! Exactly the type of info I was looking for :)

  • 

    Cheeper on 21/11/2014 - 21:28

    I was in the business just like mskeggs also and from what you describe it is a software problem and nothing to do with warranty which only covers the physical hardware.

    Many times 'non IT' people would complain it was the computer but when checked it was rarely not a lack of maintenance by the owner. Cleaning up software issues usually comes at a cost if you want it sorted, it all takes time and time is money.

    Check out some tips on cleaning up your software.

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  p1 ama on 21/11/2014 - 21:39

  I bought an iMac last year and recently it has been going slow/lagging (especially when I am loading videos) or Safari is crashing unexpectedly - things I don't expect from a $1500 8Gb ram computer less than a year old.

  Best bet is to just reinstall the OS and see how you go. If that doesn't fix it then maybe it's time to bring it in.

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  pjcook on 22/11/2014 - 07:18

  I have a 2011 iMac I purchased apple care (the only extended warranty that is worth buying) and in July the network port failed. A phone call to apple, 30 minutes of diagnostics and they decided a replacement motherboard was required, next day the technician arrived at my door, replaced the motherboard all good.

  My advise, buy Apple care, you can purchase it while your Apple warranty is still current.

  Now, with regard to your current issue, likely not a hardware problem, if you are not terribly savvy, ring Apple and they will assist you, or if you have a Apple store nearby and don't mind taking it into them, book a session with a Genius and they will sort out your problem.

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  kaos on 22/11/2014 - 08:38

  agreed, sounds like a software issue. If Apple will ask you to wipe the machine that's not very helpful, but the alternative is having a $$ tech to fix it for you. Source- Mac tech for 20 years.

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  rbrb on 22/11/2014 - 08:52

  Apple computers carry at least 24 months consumer law coverage. Sometimes up to 3 years depending on circumstances. You issue is likely a software issue or failed HDD. Just book a reservation at your local Apple Store and they will test it all during your reservation.

  Source: Ex Apple Genius.

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  Ozziejack on 22/11/2014 - 10:41

  -1

  Buy Applecare before the 12 months is up - Apple parts are very expensive.
  Sounds like a software problem to me - Make sure you have reasonable memory and hard disk space otherwise you will get slow downs.
  Just be aware that Apple are not keen on statutory warranties and will try and bluff their way out of repairs that happen after the 12 months warranty runs out. If necessary go to the ombudsman if you get a problem after warranty finishes but within statutory warranty period. Best solution is the Applecare warranty though.

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    rbrb on 24/11/2014 - 11:44

    I'm sorry but you are wrong. Their system automatically covers the cost of repairs within the first 2 years on any Australian bought product.

    I will agree that AppleCare is worth it however.