I ordered the Red Pebble online at Dick Smith after seeing this bargain https://www.ozbargain.com.au/node/169866.
I received the package from Star Track and it was sealed, no sign of any tampering or anything that looks suspicious, normal delivery…
As I opened it, Pebble box inside looks good too, it is not sealed but I didnt suspect anything as I understand sometimes they (Dick Smith) needs to check it or something.
But then as I opened the box, it is empty, the actual unit is not there! (except for the cardboard frame that watch boxes usually have).
I contacted these channels to reach DSE and resolve this issue:
- [email protected], the email they used to send me the invoice. I attached pictures of the plastic, package box, etc.
- CONTACT US link in their website.
- I tried calling the branch (office hours) where the package was delivered from (DSE Chullora) as stated in the invoice, but no one answers.
I am an average online buyer (I think), and its the first time that this has happened to me. I dont know what will happen next actually. Either:
- DSE will make me send back the empty box to them (for whatever its worth) and send a new one, which Im afraid now it might be empty again.
- DSE will refund the price (less the delivery maybe), which sucks because its a good bargain!
- Ill be ignored, money lost… T_T
I just want that Red Pebble! (needless to say, its my birthday gift to myself).
Any insights from my fellow ozbargainers would be helpful.
you already done what you need to do:
[email protected], the email they used to send me the invoice. I attached pictures of the plastic, package box, etc.
-CONTACT US link in their website.
now just be patient and wait their email response, or call again (last time i called, yes few mins waiting time but there are indian staffs that will definitely answer you and they know about your order etc etc.
its not end of the world, relax