Australia Post Muckup

Paul Atreides on 18/11/2014 - 15:13
Last edited 19/11/2014 - 20:16

Hi guys,

Seeking some advice. I bought a item from a seller on ebay about 1 week ago. They marked the item as posted same day, great, everything as per normal.

A week later, still haven't received the item, I got suspicious and contacted the seller requesting an update. They told me that tracking shows someone signed for the package, but it wasn't me, anyone in my household nor any of the neighbours (I live in a unit). The name is completely foreign to me.

The seller has requested that I go to a cop shop and lodge a police report with them, but this still doesn't get me my item, and it hasn't come into my possession, so it's not like its mine yet anyway. The seller has also said that Australia Post will not investigate an item that has been signed for.

Wondering what to do at this stage.

TL;DR Australia post delivered my parcel to someone that wasn't me or anyone I know.

UPDATE:

Spoke to Auspost which was not helpful. Said that they can't help the receiver.
Spoke to paypal who suggested that as long as they can prove they sent it to the right address, they have to side with the seller.
Spoke to citibank (paid by cc using $0 annual fee card, thanks ozb) who heard me out and agreed that this was grounds to raise a dispute. money is going to appear as a credit on my card in 3-5 working days as they investigate.

Going to sign a stat dec and send that off as well, hopefully will help my case.

General Discussion

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Comments

  • PissLUR on 18/11/2014 - 15:51

    have you got the tracking number? check it yourself and confirm that the delivery suburb is yours.

    • Paul Atreides on 18/11/2014 - 17:16

      will ask for it, keep forgetting

  • 2jzzzz on 18/11/2014 - 15:53

    Has happened to me twice in the last 2 months. I swear it is the driver signing for it and leaving it on my doorstep, then gets nicked.

    I've tried with paypal and the seller, but they have a proof of delivery. It's been over $300 for both lost items…

    • Paul Atreides on 18/11/2014 - 17:17

      far, sucks to hear.

    • cloudy on 20/11/2014 - 16:14

      That happens here too, item is supposed to be signed, but instead it's left at the doorstep, and open to everyone. Australia post just expects their drivers to deliver too much I assume.

  • Sondog on 18/11/2014 - 15:54
    +1

    As far as I know, Australia Post staff scan all tracked item upon delivery. They should have the date and time and a signature. I would think if you can prove to Australia Post that that is not your signature, and maybe are prepared to give them a Statutory Declaration stating it is also no one that you know, then they would be obliged to make good the expense you have incurred.

    What's the good of a parcel tracking service that requires a signature upon delivery if they then just go and get anyone to sign for it?

    When I first moved to the area I now live in, on the occasions I had to sign for an eParcel etc., Australia Post staff always asked me to show them my drivers license as proof that I was the person to whom the item was addressed. And this occurred for several months until the staff got to know me, even though I was getting all my mail delivered to a PO Box at that Post Office.

    So that's my advice. Approach you local PO and explain the situation. You should also have a tracking number for the item provided by the seller. Go to the Australia Post website and look for their item tracking page. It should have full details of when the item was posted, point where it was scanned at mail exchanges, time it arrived at your local Post Office and details of delivery.

    Australia Post take postal security seriously believe it or not. They keep a record of all complaint and if they discover a cluster for a particular Post Office they will investigate. I recall reading a story about a licensed post office (LPO). The manager was pilfering from parcels and hiding some items in the ceiling cavity and some at his home. The Australia Post security division was alerted due to so many people complaining about items missing from their parcels. Needless to say, he spent time in jail and will never be permitted to run an LPO or work in any similar position of trust.

    While I am not currently employed by Australia Post, I did work for them over 12 years ago.

    Best of Luck.

  • keverns on 18/11/2014 - 16:15

    as above…
    in my case… they were recorded on my CCTV.
    yet still signed it himself and dropped it on my door step. i was sick and tired of losing my things by people walking past. hence paid extra yet they still leave it outside when no one is home.

    few of these drivers only want their commission. return to post office or depot. no commission for them.

    thankfully no longer working for aust post.

    • firedragon on 18/11/2014 - 18:28
      +1

      I guess you live in a house? In a unit block, half the time they drive past without even checking you're home. And it always ends up at the post office.

  • [Deactivated] on 18/11/2014 - 16:46
    -1

    Are you sure this isn't another ebay scam?

    • Paul Atreides on 18/11/2014 - 17:17

      no, ive bought from this seller before

  • eqv on 18/11/2014 - 23:39
    +1

    I would've thought that the responsibility still lies with the seller at this point. The seller, as a customer of AusPost, should be able to question them why the item does not reach the intended recepient (since its not signed by you). If there is insurance bought, it's the seller who has to make a claim to AusPost wouldn't it?

  • SAM JIM on 19/11/2014 - 08:10

    If you have paid by Paypal, Paypal insures the seller for items lost in transit / buyer claiming non-receipt of item. It is still seller's responsibility and he has to make a claim with paypal.

  • mattyman on 19/11/2014 - 12:04
    +1

    You guys getting stuff delivered to your house by Australia post REALLY need to think about getting a Parcel Locker. They are free through Australia Post and you can pick up your packages after hours. I'm not in an apartment block, I'm in a bunch of 5 townhouses but I still get stuff delivered to a Parcel Locker because I know that no one is going to be home when they deliver.

    • Paul Atreides on 19/11/2014 - 20:11

      didn't know it was free, will definitely look into this

  • altomic on 19/11/2014 - 14:53

    what if you sold Auspost to somebody and then Auspost delivered themselves and it was signed for but the buyer says he didn't sign for and now Auspost is missing!! -what would you do then?

    • mattyman on 19/11/2014 - 15:08

      I'm not entirely sure what you are asking there.

      Do you mean … what would you do in the OP's situation but from the seller's point of view?

      He should be lodging an insurance claim with PayPal as per the previous post …

      "If you have paid by Paypal, Paypal insures the seller for items lost in transit / buyer claiming non-receipt of item. It is still seller's responsibility and he has to make a claim with paypal."

    • kiitos on 19/11/2014 - 23:09

      I'd go to the nearest Auspost and give them the failed delivery card and say "Get out - this is my place now!"

  • [Deactivated] on 19/11/2014 - 23:15

    Australia post has been terrible for me recently. I have two packages with them at the moment, one was given to them a week ago by the sender in NSW, still has not appeared on the tracking system. The second package made it to the Sunshine sorting facility, and was supposed to be loaded onto a truck for delivery to my house. Instead, they had what they call a 'human error' and it was sent to the St Kilda sorting facility. The mistake was picked up and the package was put on a truck back to Sunshine facility. According to their tracking, it has been on the truck for over 10 days now. I have a feeling that one of these Christmas temps (well two of them) have taken a liking to my packages and they have 'disappeared' off the system.

    • Paul Atreides on 20/11/2014 - 14:49

      sucks to hear, hope this gets sorted for you.

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