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On wednesday I came home and found dick smith catalogue which had Nikon d3200 twin lens kit and also used their $25 off code for online shopping.
I already had a gift card wroth $138 which I used for the purchase as well, I got confirmation mail this morning and head to the Airport West store only to find out even though it is click and collect they only had the d3200 body and couldn't find the lenses, there was an Indian descented shop attendant which is polite and helpful try to solve the issue for me, then there was another guy with few extra kilos(I don't know how to describe him without being offensive) took the matter in his hand we told him there are no lenses( box was just big enough to fit the camera and power pack) but he still open every single item in the box put them together to find out there is no lens and put them back in the box in random order!!!
Afterwards he made some calls to find out two other stores had the same issue. I left the store with frustration and called Dick Smith Call Center as I was expected it was overseas call center and the were as useless and clueless as store clerk who was dealing with me after half an hour later call center person patched through her supervisor which had to listen the story from beginning then he decided to call store only to find out store clerk cancelled my order with out asking me or consulting me.
Is it legal if it is how the hell I am going to get my refurnd obviously I lost my discount but how about gift card?
What should I do, I am thinking to take the matter to ACCC and also tell my story on dick smith facebook page but other than that who can help me with sorting this out and I still want the camera.
Appreciate your help in advance
Whoa. Chill.
Go back to the store with the receipt and ask for your refund politely. If the shop assistant says anything other than ok (I would be amazed), ask to see the store manager.
I am not sure what they will do about the gift card, but I am sure they won't just not return the gift card part. There will be a way of dealing with it, this wouldn't be the first time this happened.
Get your refund and move on with your life, keep a watch on ozbargain for the next deal. Dick Smith are annoying with cancellations, I have had several, fortunately none where I found out when I went to collect. Tough luck. But don't act so entitled. And you will get your refund. Dick Smith aren't some fly by night outfit, or a non Australian company without a legal presence here. There is no way imaginable that you would not get a refund for a cancelled order.
Don't waste your time on ACCC. Post on facebook after that by all means but do it in a mature way - the background or the shape of the shop assistant isn't relevant, and none of them personally took your order and decided to screw you over. If you have a complaint against a specific shop assistant, make that complaint directly to Dick Smith.