iPhone 6 Plus Restarting Itself

deepdag on 13/11/2014 - 09:55

Hi guys,

I received my iPhone 6 plus from Telstra about a month ago and I'm noticing my phone restarting itself during the call. So during the call the screen becomes white, apple logo appears and during this I can't hear the conversation from other side. Person talking on the other side also says that they lost me for few seconds. In about 10 seconds the screen becomes normal and call resumes. This has happened few times and I'm making notes of when it happenes. All Telstra could do was to reset the network settings but that doesn't work. Has anyone had similar issue? Can you please shed some light if you have any experience with this? I had similar issues with my iPhone 5 before upgrading to iPhone 6. I noticed this happening since iOS8. Any feedback would be much appreciated.
Thanks for reading. Have a great day guys.

Mobile Apple Mobile Phone

Comments

  • mustkill on 13/11/2014 - 10:16
    +2

    Go to Apple and get a replacement?

    Have you tried resetting the phone to factory default?

    • deepdag on 13/11/2014 - 11:51

      will be resetting once I complete the iCloud back up.
      Thanks.

  • Mikinoz on 13/11/2014 - 10:24
    +1

    Did you update to ios 8.1?

    • deepdag on 13/11/2014 - 11:47

      Yes, I updated to iOS 8.1. I also discovered about 35 files of 1kb each in the 'photo' folder of my phone when I connected my phone to iTunes through my laptop. I can't delete them nor can I open them. Just got off the phone with Apple support. They have asked me to backup everything to iCloud and erase everything on the phone by resetting and restore the phone from iCloud. I'm backing up now which will take few hours. Will update how I go after this.
      Thanks for your replies.

    • deepdag on 13/11/2014 - 11:50

      Wow! so many people having same problem. Thanks for pointing that out. I hope this factory restore will help ;-)

  • jimbobaus on 13/11/2014 - 12:20

    Known issue with some plus models.
    relates to the type of storage used in the phone

    take it back for a swap

  • akd on 13/11/2014 - 12:44

    I have similar problem with iPhone 5s when updated to iOS8.02. Although the problem was not regular as mentioned by deepdag, but I did not took the chance and reverted back to iOS7.1.2. My iPhone still have these rare restarting problems but it is iPhone.

  • gcdollar on 13/11/2014 - 13:57

    A friend of mine changed 4 brand new iphone 6 plus within one month!!
    She's speechless except the good service provided by Apple.

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