I purchased mobile iphone5 from kogan yesterday. After I open the mobile pack I received a call from US asking for a person named Sharon. Upon realising that there was a mistake, the caller immediately hung up. Not long after, I received two text messages addressed to a 'Sharon'. I have reason to believe that the phone that I purchased was a second hand phone. Has anyone else experienced anything similar to this???????
Yes it had a sim card in it and worked in australia.
Sucks that you got a used phone but look on the bright side, you got a sim card to use for free calls, data, etc.
And you got Sharon's number :)
Ariel Sharon?
ANY BAD EXPERIENCES IN PURCHASING MOBILE PHONES FROM KOGAN
No, but whoever sold you that angry keyboard needs a kick square in the nuts… :P
After I open the mobile pack I received a call from US asking for a person named Sharon.
Hey, it could have been worse, at least the conversation didn't start with "I want to play a game."
Hey, it could have been worse, at least the conversation didn't start with "I want to play a game."
Or "seven dayssssss".
Hey, it could have been worse, at least the conversation didn't start with "I want to play a game."
Or "I don't know who you are. I don't know what you want. If you're looking for ransom, I can tell you I don't have money but what I do have are a very particular set of skills. Skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you let Sharon go now, that will be the end of it. I will not look for you, I will not pursue you. But if you don't, I will look for you, I will find you and I will kill you."
Good luck.
Purchased an iPhone 5S earlier this year. Very happy with it. All looked new/legit as far as I could tell. No sim card.
The Apple plug came with it was non-Australian…which I was expected, as it's grey import from Hong Kong…we all know that. The iPhone came with an Australian charger/usb plug, so I just use that instead of the original Apple charger.
The Kogan charger stopped working few weeks ago (Apple cable works), I contacted Kogan, and was told they should have send me a 'travel adapter' to use with the original Apple charger. Anyway, they sent me TWO travel adapters, arrived within days. Sooo, it's all good.
did u get sharons number?
He literally has the number…
how could he not!
Yes, but no Sharon.
Unless he wants to dress up as sharon, but then that's a whole other story…
you got a sim card to use for free calls, data, etc.
yes but I do not know the phone number?????
Ring the number to a friend's mobile. Unless it's barred, you'll be able to see what the number is on the mobile……
Send an sms. You can definitely see the number then.
grabngo: did u get sharons number?
I have sharons number +1(605)78……(7 degits)
how do I dial this number. which country
Call another mobile and caller ID should answer your question.
North America
So "Sharon" has been accepting calls and texts and possibly data on international roaming? I have a feeling this is going to be ugly for Sharon when next month's bill arrives.
I have a feeling Sharon is going to be ugly.
+1 is usually the USA.
And Canada too.
I bought a Galaxy S3 from them, still using it today. Same issue as @Nancycat with the non-AU plug, but they sent me one the next day express. Turned the phone on and it was Spanish. Took a few seconds to switch it to English. I'd saved $350 on the AU retail price, so I can handle grey.
I'd buy from them again.
Thanks all for your sugesstions (:
I believe they sent refurbished iphone.
I believe they sent refurbished iphone.
Kogan HK may have purchased some used USA model iPhone 5 handsets for re-sale. They, or their supplier, may have 'refurbished' the handsets.
In any case, it would appear that you were supplied a used handset. Were you sold a "new" phone, or was it advertised as a "used" phone. One would think that any iPhone 5 would be a used one at this stage.
I won't recommend KOGAN to anyone. They cheated on me.
first love?
Baby, don't hurt me
Don't hurt me no more
"when I was 13…"
I won't recommend KOGAN to anyone. They cheated on (sic) me.
Yes, and no.
http://www.kogan.com/au/buy/apple-iphone-5-16gb-white-apple-…
"Apple iPhone 5 (16GB, White) - Apple Certified Refurbished
Like new, only cheaper!""This Product is offered and supplied by Kogan HK Limited pursuant to the Terms and Conditions."
It would appear that you purchased a used iPhone 5 from Kogan HK P/L. This is (sort of) stated on the Kogan.com.au web site. As the description erroneously states that the phones are Apple Certified Refurbished.
I do not believe that these iPhones were supplied (as refurbished phones) by Apple USA, Apple Hong Kong, or any other Apple Store in the world.
As you can see here
http://store.apple.com/us/browse/home/specialdeals
here
http://store.apple.com/uk/browse/home/specialdeals
here
http://store.apple.com/hk/browse/home/specialdeals
and here
http://store.apple.com/au/browse/home/specialdeals
Apple do not appear to offer refurbished iPhones.
iPhones are not mentioned:-
"Before we put a refurbished Mac, iPod, iPad, or Apple TV up for sale in Special Deals, it undergoes a rigorous refurbishment process to make sure it’s up to Apple’s tough quality standards. We back it with our standard one-year limited warranty. And you have the option of purchasing an AppleCare Protection Plan for it."
Kogan did state that
"When you purchase a pre-owned iPhone you are guaranteed to get a fully functional phone with complete documentation. Phones may have minor cosmetic imperfections, such as scratches or marks, but everything will be working perfectly."
However, Kogan claim that
"Each phone comes with an Apple One-Year Limited Warranty, and the assurance that it meets Apple’s premiere quality standards."
So, what is true? I would call Apple on 1300-321-456 and ask to get transferred to a supervisor or someone in management. See if Apple will confirm that there is such a thing as a USA model refurbished iPhone 5 with a one year warranty. You can supply them with the IMEI number from your phone for checking.
Wow, they're still charging $459 for a used iphone…
This or three refurbished Nexus 4's - what a decision!
That should read;
Wow, people are still PAYING $459 for a used iphone…
Well, on the bright side at least you are now free to see other grey importers.
Bought my Note 2 off Kogan :)
no sharon involved…
Was heaps cheaper than other shops (at that time) found the deal on here of course.
To get the Sharon deal you had to use the IWantSharon code offer.
Good Morning All,
I was waiting for a thread like this!!
TL;DR Kogan never sent the iPhone 6 Plus and is keeping the money. 0/10 Would not buy from again.
I preordered an iPhone 6 Plus from Kogan on September 14th. It said 3-5 weeks. No problem.
4 week update on October 13: Shipping - sounds great!
October 22: Contact Kogan. iPhone hasn't arrived yet. Contact Toll - They never received the phone from Kogan - was scanned out by Kogan at warehouse but pickup never arranged.
October 23-Nov 8: Kogan conducting "investigation" and refusing to refund my money. (Kogan said allow 10 days and have not been in touch since)
Sharon is a work colleague but I'm pretty sure she had nothing to do with it.
Scanned out oct22 and now nov8?? I would all over them like a bad rash.
If they have misplaced the item then why should you be forced to wait?
Agree! But due to work have been using email support. Phoned this morning and hoping for quicker resolution.
I would all over them like a bad rash.
You would what all over them like a bad rash?!?!
I would all over them like a bad rash.
I tried to contact Sharon about that, but couldn't get a hold of her. :(
What BS! They can 'investigate' all they like, but in the meantime either you get a phone or a credit.
holy **** the same things happened to me ACTBilly!
This is insane. They placed the blame on Toll for my situation as well. Maybe our phones were sent in the same batch or maybe Kogan was trying to pull a dodgy one on us?
Anyway, I sent a complaint email to them and I asked for a refund earlier this week. They sent me my money back.
This was so BS……….
I wouldn't think 'Kogan' as a company practice is trying to pull a shifty one, but it is possible a warehouse worker may be and assumes the phone/s would go down as lost and Toll insurance would cover it?
If you paid paypal you may have run out of time for a paypal dispute (45 days, it has changed recently to 180, but from my understanding it is not retroactive).
If I paid with credit card, or credit card via paypal, I would consider lodging a chargeback with my bank. I would wait until late Novemeber so it's a month late.
Or you could tell Kogan you are considering a chargeback and see what happens.
YMMV, IANAL or a member of NAMBLA.
"call another mobile and caller ID should answer your question."
I tried to call from that SIM. Didn't go through - No credit
You can try this toll free number, it worked for me, it will ring and then a robot will tell you the number you called from
1800 80 1920
Keep away from this company they are shisters. We have purchased 2 products from them - neither of which work as advertised. Their helpline doesn't want to know. Never again - they need reporting to the ACCC to shut down their rip off sales & closed down - permanently !!
Keep away from this company they are shisters. We have purchased 2 products from them - neither of which work as advertised. Their helpline doesn't want to know. Never again - they need reporting to the ACCC to shut down their rip off sales & closed down - permanently !!
This thread appears to be about Kogan HK Pty. Ltd. Just how would the ACCC go about closing a foreign company?
Kogan are Australian. They happen to have a HK presence as well.
Kogan are Australian. They happen to have a HK presence as well.
No, that is not correct. There are TWO different, and completely separate, Kogan Companies. Kogan Australia and Kogan Hong Kong.
@A3Australia: They are different companies but they are not separate. They share common management and ownership.
They are different companies but they are not separate.
Wrong.
They are separate companies.
They are incorporated in separate countries. One in Australia and the other in Hong Kong SAR.
They share common management and ownership.
So what?
@A3Australia: So they are not separate if they share common management and ownership.
Kogan HK can't go and say "Kogan Australia? Nothing to do with us!!!" and likewise the other way around Kogan Australia cannot disassociate itself from Kogan HK.
They are different companies, absolutely, incorporated in separate countries and everything… But they are not separate from one another.
As far as we know the goods were purchased through Australia -however could be wrong. Maybe we were naive in the buying process from this company- but nothing will change the fact that we will NEVER EVER BUY FROM THEM AGAIN & I strongly suggest that none of you do either.
As far as we know the goods were purchased through Australia
Of course, I have no way of knowing just what item you purchased.
I very clearly said "This thread appears to be about Kogan HK Pty. Ltd".
however could be wrong. Maybe we were naive in the buying process from this company- but nothing will change the fact that we will NEVER EVER BUY FROM THEM AGAIN & I strongly suggest that none of you do either.
There are TWO different, and completely separate, Kogan Companies. Kogan Australia and Kogan Hong Kong.
What items did you purchase? From where were they delivered? You may have purchased from Kogan Australia and be covered by Australian Consumer Protection Legislation.
Just gone back to our invoices for these 2 crap products - they were from Kogan Australia!! Now tell me that anyone else should ever purchase from them ? They DID NOT WANT TO KNOW ON PROBLEMS. The company is not good & us " the customers" have been sucked in to purchase what we thought were good products with promises of guarantees @ a good price - which proved to come with absolutely no back up.
I will reiterate my last advise that nobody gives over their hard earned money to this company unless you want to say 'BYE,BYE" to your hard earned dollars.
Just gone back to our invoices for these 2 crap products - they were from Kogan Australia!!
Then you are 'covered' by Australian Laws and Legislation.
Contact Kogan Australia and tell them what you want. A replacement, a refund, whatever. If they are not forthcoming, lodge a complaint with Fair Trading.
I won't be buying anything from kogan again. Bought a galaxy s3 when it was new and they sent me one with optus firmware/bloatware on it. Their response was basically, stuff sh1t. Hence my next and current phone is a nexus 5.
so you got oz-stock and therefore probably 24 month warranty at grey import price and your not happy, wow that's one tough customer.
If bloatware upsets you why buy Samsung?
I thought you could just firmware update that sh*t away. Pretty lazy oz bargainer.
Recently bought a Xperia Z2 from Kogan, the box was never sealed in the first place so I can't really tell; but they did slap a label on it saying it had been inspected. Mine came with a UK charger for some reason but they were nice enough to throw in one travel adaptor and one Kogan branded charger for free.
I had really close inspection of the phone and the accessories it came with and they looked like new; maybe it's just hit or miss when buying from Kogan. However upon reading all the complaints, I'm not confident my next purchase will be from Kogan again.
+1(605)78……(7 degits)
I called this number. It is a "First saving credit card" company in US. I think they are chasing up outstanding money from Sharon.
I lodged the complaint to Kogan. They replied, if I am not happy with the product can return within 14 days and they will refund the money.
But I am afraid if I return the mobile sometimes I won't get the refund money back. I might lose phone and money.
THANKS Guys for your comments.
That might explain why she sold her phone.
At least callers aren't saying "What are you wearing?"…
+1(605)78……(7 degits)
I called this number. It is a "First saving credit card" company in US. I think they are chasing up outstanding money from Sharon.
From where did you obtain that number? Was it the number that someone called from when they asked for Sharon?
I lodged the complaint to Kogan. They replied, if I am not happy with the product can return within 14 days and they will refund the money.
But I am afraid if I return the mobile sometimes I won't get the refund money back. I might lose phone and money.
I get the idea that you actually want the phone you purchased. You knew that it was second hand when you made the purchase. Why don't you just remove the USA SIM and insert your SIM? Then update/restore the iOS.
If you are concerned about the validity of any Apple warranty you can call Apple to check. You can also check online.
So Kogan has offered you a full refund upon returning the phone. That's more or less a reasonable reply and solution to this, and is a common practice when purchasing items online. However you have chosen not to go down this path, as you are afraid that you may lose both the phone and your money.
Being from what I can see a reputable company I personally wouldn't be overly worried. If you are to return the phone, either ask them to organise the freight; or if you do yourself then remember to pay for registered postage will additionally insurance to cover the price of the device.
Also, was the phone listed as refurbished by Kogan?
if this is indeed a phone from the US, would all the bands work here , would 4G work?
I think so.
if this is indeed a phone from the US, would all the bands work here , would 4G work?
They don't with the 5s. Not sure about the 5.
Actually, if the model is A1429 then it will work, but the A1428 won't.
I bought my note 2 from kogan. A month or two after the 'kogan warranty' ended the phone suffered from sudden death syndrome (a known note 2/s3 problem due to faulty memory that corrupts over time apparently).
Here's the rub, somehow I actually managed to get a telstra/vodafone exclusive unlocked phone. It came with an aussie charger and a model number unique to australia.
Thankfully I was able to get samsung australia to repair it under warranty with some bullshitting about the phone being a gift and not knowing where it came from. I don't know if kogan would have repaired it but I knew the bullshit about kogan warranties and I don't think I could have got them to fix it since they aren't covered by the aussie consumer guarantee.
What pisses me off is that the problem was a samsung hardware problem, known and documented, broken through no fault of my own and as far as I understand it the phone was doomed from the beginning. Yet if I hadn't got an aussie phone I don't think there would have been anyway to fix it for free (the phone required a brand new mainboard).
I don't know the point of my story beyond the fact that you may get lucky and actually end up with an aussie phone. From my experience though, I would say stay away from kogan and stick to a local distributor. I will stay away from samsung next time too I think…but I really love the stylus…grrr what a dilemma.
Had a same issue with my old s3,exactly 2 months after the first year. They said no way, I said yes you will…
Kogan:should have brought extended warranty,
Me:I want to exercise my statutory rights as it was Australian stock.
Kogan:send the phone for inspection
Kogan:It is not repairable, we will refund the original cost as a voucher
Me:Bought S4 plus accessories
Kogan:sent S4 Singapore stock
ME:3 months later S4 stopped charging
Kogan:no refund, but repaired
And I am sure it will continue..
Moral:They are not dishonest, they are reputable but supplier can be. And hardware can go faulty for any reason
Got the iPhone 4S 8GB for $300 on the 10 minutes deal from eBay previously. Get the phone 2 weeks later seal is opened a couple of minor dents on the phone. Think Kogan sent me a refurbished phone. I'll stay away from grey import.
Ive had a similar experience, just a couple of months ago actually…
Bought an iPhone 4s from Kogan as a birthday present for a sibling and it had a SPRINT sim card in it. Upon contacting Kogan, the lady I spoke to said that she can't comment since it came packaged from Hong Kong and even if we did want to return it, it'd be a restocking fee of 35% or whatever. In my opinion, I was actually pretty damn upset. If you're paying money for a BRAND NEW iPhone, you deserve to get a BRAND NEW iPhone. Not sure how there was a Sprint Network sim card in there anyway if it was "brand new" as claimed on the website.
Seriously disappointed, regardless of their reasonable prices. Won't buy from there again.
As @A3Australia said: Contact Kogan Australia and tell them what you want. A replacement, a refund, whatever. If they are not forthcoming, lodge a complaint with Fair Trading.
Call the ACCC I'm sure they'd be interested to know about that… Sprint phones aren't usually unlocked and sprint is also a US network so I'd be demanding a refund unless they can explain themselves
Call the ACCC I'm sure they'd be interested to know about that…
Why would they be interested in a private import of a USA market mobile phone from a Hong Kong company?
Sprint phones aren't usually unlocked and sprint is also a US network so I'd be demanding a refund unless they can explain themselves.
Just because there was a Sprint SIM in the phone does not mean that the phone was originally supplied by Sprint. It may have been an AT&T supplied iPhone, that was unlocked from AT&T. Kogan's supplier may have been testing the phone with a Sprint SIM.
It would appear that this phone was advertised as being new (at least there was no mention of it being used).
http://www.kogan.com/au/buy/apple-iphone-4s-8gb-unlocked-whi…
http://www.kogan.com/au/buy/apple-iphone-4s-8gb-unlocked-bla…
"This Product is an international model imported directly from internationally based distributors. "
"This Product is offered and supplied by Kogan HK Limited pursuant to the Terms and Conditions."
Why would they be interested in a private import of a USA market mobile phone from a Hong Kong company?
Isn't Kogan AU the one processing the order and Kogan HK is just supplying the item?
Isn't Kogan AU the one processing the order and Kogan HK is just supplying the item?
Very probably. However, legally, no. You are buying from Kogan HK P/L.
Legally it is similar to buying from a Hong Kong seller/company listing their items on eBay.com.au - eBay is just supplying the market place. In the same way, Kogan.com.au is just allowing the Hong Kong seller/company Kogan HK P/L to list items on their Kogan.com.au web site.
@A3Australia: So the invoices don't say (eg.) Kogan Pty. Ltd. with an ABN? (I've never bought from them.)
So the invoices don't say (eg.) Kogan Pty. Ltd. with an ABN? (I've never bought from them.)
I don't know what is on the Tax Invoices when one buys from Kogan Pty. Ltd.
When one buys from Hong Kong businesses such as "Kogan HK Limited" there is no Tax Invoice, and of course no Australian Business Number as it is not an Australian Business.
@A3Australia: What I'm getting at is does the OP's (and others with problems here) invoice have the Australian company (with ABN) on their invoice…
What I'm getting at is does the OP's (and others with problems here) invoice have the Australian company (with ABN) on their invoice…
Don't you get it?
The OP, and most, if not all, of those with unresolved problems have purchased from a foreign, NOT AUSTRALIAN, seller a Hong Kong company.
Those buyers who purchased from the Australian seller and experienced problems with their item, can exercise their consumer rights under Australia's Fair Trading and Consumer Protection legislation. They may not be happy with their Kogan experience, but they should have received a repair, a replacement, or a refund.
@A3Australia: What I don't get is how nobody has said what's on their invoice, yet you somehow seem to 'know' that it's Kogan HK.
FYI…
The invoice for my Kogan iPhone 5s was a 'Commercial Invoice' (it was written on it) and it says 'Kogan HK Limited'. No ABN.
I also bought some screen protectors from Kogan. Ordered at the same time as the iPhone. That came with a separate invoice - a Tax Invoice, with Kogan Australian Pty Ltd, GST and ABN.
What I don't get is how nobody has said what's on their invoice, yet you somehow seem to 'know' that it's Kogan HK.
Of course I know (when the poster states what they purchased). I can then go to the Kogan website, search for the item, and see just who is the supplier.
I have quoted the Kogan HK Limited 'declaration' several times in this thread. They make it quite clear who is the seller.
The invoice for my Kogan iPhone 5s was a 'Commercial Invoice' (it was written on it) and it says 'Kogan HK Limited'. No ABN.
Of course. You will find that, most probably, it is a USA market model iP5s. Not a Hong Kong market one.
Kogan HK Limited's eBay listings and their listings on the Kogan.com.au website make it clear that you are buying from a Hong Kong company.
I also bought some screen protectors from Kogan. Ordered at the same time as the iPhone. That came with a separate invoice - a Tax Invoice, with Kogan Australian Pty Ltd, GST and ABN.
Again, it is made clear when one is NOT purchasing from an overseas supplier. There is no statement from Kogan HK Limited.
I bought a Samsung Galaxy S4 grey import from them just after it came out. It's been a bit shit from the start (often will freeze, won't register on my mobile network, camera won't work/will freeze, camera has always been blurry etc etc). I understand this happens with smart phones but I've never had one do it this often, this much. It's pretty ridiculous. I tried pursuing it with them but quickly gave up. It's not their fault it's been a bit of a lemon, but they weren't interested in helping me and I've read elsewhere that other people have had the same problem with after sales support. It's put me off Kogan, grey imports and Samsung, unfortunately. I won't ever make such a big purchase through them again.
Have had issues with getting warranty from them on a camera I purchased from them previously
My Samsung S3 phone suffered the infamous reboot loop while still under the 1st year of warranty. Kogan replied to my first few emails
requesting photos of the screen
so I sent photos of the screen
they then requested photos of the back of the phone too
so i sent photos of the back of the phone
they then requested photos of the front of the screen in Higher Resolution
so i ripped out my dslr and took photos
they then said that they wont honor the warranty
and i had to pay for technician fee/shipping/repair fee
what a waste of time. The reboot loop is well documented on the Samsung S3 and not caused because of abuse of the user. Kogan should have fixed it.
disclaimer: the phone was never rooted
they then said that they wont honour the warranty
Did they literally say that? If not what did they say?
Thanks for contacting us.
Your phone is not covered under a Kogan warranty.
You can view the warranty terms & conditions here: http://www.kogan.com.au/warranty/
However, a hard reset may rectify these issues.
Please follow the steps in the link below to perform one:
http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html
Following this, please let us know if you have ongoing issues and we will assist you further.Kindest regards,
Shane
Your phone is not covered under a Kogan warranty.
You can view the warranty terms & conditions here: http://www.kogan.com.au/warranty/
Perhaps you contacted Kogan Australia, and they were explaining that your phone was not covered by any Kogan Australia warranty?
Bit difficult to tell really.
However, there is a Kogan HK Limited warranty of 12 months. So, you should have been able to claim on that.
Thanks for solidifying my suspicions of Kogan. If the price is too good to be true, it usually is (in this case there isn't any support). I don't mind skimping on PC hardware or something I can fix myself but phones isn't one of those items I'd fix myself.
It had a sim card in it?
That worked in Australia?