Just came from KFC swanston street Melbourne. They charged me a 10% surcharge because it was after midnight. There was no signage to indicate this surcharge.
Feeling ripped off and feeling sorry for all the drunk people getting taken advantage of too (I was completly sober).
As much as I like free food as much as any Ozbargainer, it's the principle of the matter. It's basically against consumer law.
I am curious - exactly what part of the consumer law is it against?
You must have a sign that says they is a surcharge .
For example if you go to Aldi and pay with card they is a sign near it saying they is a surcharge.
"The corporate regulator has taken supermarket chain Aldi to task, accusing it of not adequately advising customers of its credit card surcharges."
From: http://mobile.abc.net.au/news/2014-08-18/asic-takes-aldi-to-…
since when is kfc open passed midnight :O
I also never seen one open this late?
HJ, Maccas & KFC are close to each other in Swanston Street (Melbourne CBD) and are open 24 hours.
Yes, under Australian Consumer Law they must advise customers of surcharge and it must be clearly displayed
There's no public holiday in VIC yesterday or today. I would think that's where the 10% surcharge would come from. You shouldn't let this go, as it is outright theft in my opinion. Do you have a receipt? Seems like it was more than one cashier charging the surcharge. If so, they are all in this together or someone higher up has made them do so. Stupid move in my opinion as these things are easily traced.
Yes I've kept the receipt, I've written a complaint form to KFC head office and i'm planning to take it up with the store manager provided I have the time.
The cashier said there was a surcharge because it was after midnight 12:00am on my receipt to be exact!
Tell 'em they're dreaming!!
Complain to head office, I've heard of others getting free food for complaints