Amart refuses a warranty claim. What are my options.

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Amart Furniture

• 

  lakers1222 on 20/10/2014 - 18:20

  The manager offers to refund only $8

  how much was it originally ?

  • 

    bargainhuntaa on 20/10/2014 - 18:47

    $245 approximately.

• 

  doodo477 on 20/10/2014 - 18:23

  He offered to replace it, but would require you to pay for the delivery fee. Sounds reasonable considering they outsource that part of the business. I would take him up on the offer for the replacement and pay for delivery.

  • 

    bargainhuntaa on 20/10/2014 - 18:50

    I was hoping that a large businesses would incur the cost. As the structural defect was not caused by me. The thing has been sitting there ever since.

  • 

    Geewhizz on 22/10/2014 - 08:50

    +1

    In what universe is it reasonable for them to charge a high delivery fee to fulfill their warranty obligations? What they're wanting is a significant portion of the original price of the item.

• 

  SirNed on 20/10/2014 - 18:27

  +1

  Or get hold of a trailer and take it there yourself

  • 

    bargainhuntaa on 20/10/2014 - 18:51

    I don't have a tow ball on my car. Unfortunately.

    • 

      WT on 21/10/2014 - 10:28

      Borrow a friends hatch back, or wagon that has folding seats

• 

  chumlee on 20/10/2014 - 18:45

  I would complain to their head office and threaten to take them to consumer affairs if they do not provide a refund. Goods have a major defect so you are entitled to a refund.

  If you have no luck with the above pay the application fee and have your matter heard at vcat or equivalent in your state

  • 

    bargainhuntaa on 20/10/2014 - 18:53

    That would be my next move.. To contact the head office. But I am pretty sure that the rhetoric they would give me is to chase up the issue with the store. I will give them a call tomorrow.

• 

  [Deactivated] on 20/10/2014 - 19:52

  +2

  ACCC website:
  Returning the product

  You are responsible for returning the product, unless the cost of doing so is significant. In this case, the business must organise and pay for the return or exchange.

  You do not have to return products in the original packaging in order to get a refund.

  What is significant? 30% of the actual product seems significant to me.

  • 

    bargainhuntaa on 20/10/2014 - 20:52

    +1

    i personally think it is a significant cost. Others might view it differently. Moreover, Amart could have arranged for delivery/pick up whenever they had a truck in my area.

    • 

      [Deactivated] on 20/10/2014 - 23:15

      -1

      Agreed

• 

  akyeeeahdude on 20/10/2014 - 20:11

  Talk to Amart head office.

  A few years ago we bought a desk and the same thing happened which was ridiculous as we barely used it and it would only ever have a laptop on top of it when it was being used. Called the store, they were fine and at their cost picked up ($75 - nice charge for being one suburb away) the desk and offered to replace or give us a refund (we picked the latter as we didn't want another poor quality product anyway that would end up cracking again).

  All that happened without going to Head Office.

  • 

    bargainhuntaa on 20/10/2014 - 20:55

    I would have taken the full refund as per warranty but the manager offered only $80 for a refund which i refused. I think i should ring the head office.

• 

  Nutrino on 20/10/2014 - 21:10

  Bedroom suite have onsite warranty?

• 

  Cheeper on 20/10/2014 - 21:50

  Its a large product and is undoubtedly faulty… retailer collects and replaces.
  If they refuse and their HO is no help then lodge a simple complaint to DOFT online. Easy.

• 

  GnarlyKnuckles on 21/10/2014 - 01:36

  I'm confused about the facts.

  Was the entire suite $245, of which the 'tall-boy' is only a part? Or did the entire bedroom suite cost some other amount that has not been specified? If the entire cost was $245 and they offered you $80 because ~1/3 of it failed, then I would have accepted that offer.
  Can you please provide a breakdown of what the entire suite consisted of, and how much the entire thing cost, including delivery and, if applicable, construction/installation?

  • 

    bargainhuntaa on 21/10/2014 - 05:55

    Sorry about the confusion. The whole suite was $699 including the tallboy, bed and 2 side tables. On the receipt the price of the tallboy is $245. I picked the whole suite in my friends ute so there was no delivery. And installed the bed myself.

• 

  Tommy2000 on 01/09/2019 - 22:06

  It was outrageous shopping experience. We bought two dining chairs, the products failed to meet minimum requirements, and the store manager refused to refund because she said there were no physical problems of this product, regardless their quality warranty and refund policy. Two problems we experienced so far: Firstly, we could not assemble it as ordinary consumers. It must be assembled by professionals in store(they admitted it). Secondly, two screws stick out and cause physically leg harm. it's a chair and literally you are sitting on two nails. It is that "comfortable"!! It is unacceptable by us and any ordinary consumers with common sense. We were under impression it was easy to assemble at the time of purchase. But it turned out to be extremely difficult and stressful. And it failed our minimum expectation for a dining chair.

• 

  Splashtash on 07/09/2019 - 01:00

  Do people not read the reviews…. I was thinking of buying from them like 1-2 years ago and looked at all the dodgey as reviews…. said no and seen soo many stories like this.