Any problems with Eastbay anyone?

Just wondering if anyone has had any problems with east bay and been able to get a full refund or exchange without extra charges?

if had 3 incidents in past with east bay, with only the last problem semi resolved. I am still not happy with the outcome but better than the other 2 times.

The last order i bought 2 pairs of runners, 1 of them having imperfections i asked to exchange, had to many hassles. Offered to send them photos etc. In the end through much haggling i received a $20 voucher.

(My nike runners which supposed to be new, but poorly manufactured unfortunately below, 1 of its imperfections, starting to peel after a few days use. I have worn these for a week till now)

[IMG]http://i58.tinypic.com/eqb9mp.jpg[/IMG]

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Comments

  • http://i58.tinypic.com/eqb9mp.jpg (2 lines peeling off)

  • If you are talking about eastbay.com, the US shoes retailer, then they usually provide free US shipping if the product is defective.

    You have to show that product is never worn (NEW condition), and show the defective part of it. Unfortunately you would still have to pay for AU to US shipping cost.

    • thats my point exactly i told them straight away the shoe had defects, they didn't want to change them.

      I made a big fuss complained through customer service 4 times, left a bad review on there site.

      Then they compensated me $20, still not happy as i wanted a shoe with defects.

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