Foreign matter found in food

LSterio on 07/10/2014 - 20:06

Grand final evening my daughter was eating a brand name frozen apple pie with ice cream that she heated in the oven. It was one of 4 in a pack. Mid way through the pie she said there was some paper in her mouth. What she pulled out was a sticker commonly found on apples. It had the type, Braeburn a number in large letters and a web address ……New Zealand.org.

I had the original packaging, batch no. Etc and called the 1800 number on Monday (Melbourne Head Office so they were working yesterday). Reported the incident, they took my name, apologised and asked where I purchased the product. Obviously a gift card is on its way.

Question is, what is considered a fair and suitable outcome?

Food & Grocery

Comments

  • [Deactivated] on 07/10/2014 - 20:09
    +24

    free stickers. get it posted as a deal

    • rambutann on 07/10/2014 - 20:48

      best comment ever haha

    • scrimshaw on 07/10/2014 - 20:58
      +3

      Chocolate Severed Finger Popsicles — A North Carolina man found part of a severed index finger packed inside a pint of frozen chocolate custard. The finger belonged to a grocery store employee. "I thought it was candy because they put candy in your ice cream or whatever to make it a treat," he told the Associated Press. When he realized what it was, he "just started screaming."

      MMmmmm. You scream, I scream, we all scream, for some finger lickin' good ice cream!

  • snappy1234 on 07/10/2014 - 20:13
    +10

    Mmm i would suggest the gift card covers it.

    Could have been Glass/Metal/Band-aid etc then i would be concerned…

  • retiredfeline on 07/10/2014 - 20:29
    +1

    I think you may have made people start looking for stickers in their apple pies. :)

    • donga100 on 07/10/2014 - 21:53

      Should be posted as an instant-win competition.

  • Ughhh on 07/10/2014 - 20:41
    +24

    At least you know its made with real apples

  • PVA on 07/10/2014 - 20:44
    +1

    it was a paper sticker so not harmful. Maybe a gift card of $10 to cover the cost of a new box of pies.

  • TheAviator on 07/10/2014 - 20:55

    A sticker is certainly at the lower end of foreign matter found in food. Hopefully they give you a nice gift card and that would be sufficient in my view :)

  • StewBalls on 07/10/2014 - 21:05
    +1

    Question is, what is considered a fair and suitable outcome?

    More stickers, obviously… :P

  • [Deactivated] on 07/10/2014 - 21:36
    +2

    At least you know where the apples come from. Did the pie claimed to be made from Australian ingredients?

    A gift card and an apology seems reasonable.

  • eatwell365 on 07/10/2014 - 22:40
    +1

    You have WON the golden ticket to the Charlie Chocolate Factory!

  • grasstown on 07/10/2014 - 22:44

    I eat the stickers anyway

  • eatwell365 on 07/10/2014 - 22:46

    Real story - saw a man walked straight into the glass door of a Maccas many years ago. The staff looked after him so well and offered him free food and drinks. In another country, this man would be asked to pay for the broken glass.

    • nikey2k27 on 08/10/2014 - 10:56

      maccas happy if not get sue.

  • [Deactivated] on 07/10/2014 - 23:18
    +1

    A hitherto useless piece of information, but I do remember reading somewhere that (at least in some countries) stickers on fruit - paper, inks, adhesive - are all required by law to be 'food grade'.
    Possibly the same stipulation in Australia, but if the stickers are printed in China, all bets for truly 'food grade' are probably off…

    • [Deactivated] on 08/10/2014 - 08:11
      +1

      Re: The couple of negs…

      Apologies, people of Chinese background, but putting aside the horrendous and sometimes unintended contaminants in ACTUAL food - shocking pesticide, heavy metal and other/varied toxic residue levels in much Chinese-grown food, don't forget the manufacturing and processing scandals: Melamine added to milk, lead paint applied to toys that children lick, tremendously less-than 'food grade' plastic products, falsely labelled.

      If there is a cheap, even if dangerous, alternative to a given 'real thing', there will always be a least one rogue food-processing or manufacturing facility in China churning out the dodge, even if unwittingly - courtesy of dodgy upstream producers and the pricing pressures THEY are under. Sad, but true.

      • StewBalls on 08/10/2014 - 08:20
        +1

        Most people of Chinese background would actually agree with you; they know the score all too well, unfortunately.

        • [Deactivated] on 08/10/2014 - 08:32

          Indeed, and Australian dairy farmers who have survived years of hard times, are apparently in clover, now.

          Middle-class Chinese are buying Aussie dairy products in quantity (including fresh milk, transported daily - story on th ABC recently), and an actual black-market has developed around the sourcing of Australian, powdered, baby formula.

      • minniethemoocher on 08/10/2014 - 12:13
        +1

        Actually in 2007 before the melamine in milk scandal, there was one in the US where rice flour from China was tainted with melamine and subsequently included in animal food (domestic and farm). It killed a lot of cats with kidney failure and some dogs, and was given to pigs and chickens intended for human consumption. The scandal wasn't reported that much in Australia though. But saying that Europe had their own horse meat scandal more recently!

      • pyro love bird on 22/10/2014 - 03:23
        +1

        You have no need to apologise Tas, Chinese people should know better than anyone else what you say is true. And let's not forget that Australia's standards of hygiene is quite high compared to countries like China. We also have stricter food regulation laws

  • Davo1111 on 08/10/2014 - 01:10
    +1

    the sticker doesnt kill you.

    • djones145 on 08/10/2014 - 08:02
      +2

      yeah, at least it wasn't metal or someones finger o.O

      • Davo1111 on 08/10/2014 - 09:36

        most food goes through a metal detector for that reason.

        As for the finger, you'd hope the owner would realize it's missing

    • rodericb on 08/10/2014 - 12:22

      It will, however, make you stronger.

      • eatwell365 on 08/10/2014 - 12:41
        +1

        Kelly Clarkson 'Stronger'- "What doesn't kill you make you stronger."

        • pyro love bird on 22/10/2014 - 03:24

          The exact same song started playing in my head, haha

  • Geewhizz on 22/10/2014 - 08:41

    Worst one I've had was a slither of metal in a bar of soap.

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