I purchased this camera 2.5 years ago when the autofocus and light meter reading stopped working over night. I sent the camera to Nikon Australia to look into. They came back with repair cost of $500 which is almost 30% of its initial price I paid in 2011. This is unbelievable and Nikon seems only to care about the fact that it is out of warranty. However this should not happen to a quality procuts in first place and Nikon stated that they do not know why this has happened. When I spent $1500 for a camera I did not expect to invest another $500 for repair within 3 years. I am very disappointed about the Nikon D7000 and how Nikon handled this issue.
Nikon D7000 - DO NOT BUY
LCavoka on 23/09/2014 - 21:41
Comments
That really sucks man. I thought Nikon was generally top notch and its not like its a toy camera. What you going to do now, are you invested heavily in the lenses etc?
should still be under the "implied warranty" of the product
ACCC Implied Warranty
For a $1500 camera I would expect this to last 3 years as a minimum. Chase it us with Nikon first and then if they provide no help ACCC. This is why you should never by a extended warranty as you are protected by consumer law anyway.
If you feel you have been unfairly treated because of this failure on an expensive piece of equipment then lodge a complaint with the NSW Dept of Fair Trading and they will contact Nikon on your behalf to try to arrange something more appropriate. You can do this online.
It would be unreasonable to expect such a failure to occur in a quality camera after 2.5 years. On the other hand, it you were taking 1000 shots a day then that is another matter.
I love how this title is "NIKON D7000 - DO NOT BUY", you're basing that title on one experience, where we're not even getting the full story.
I own a D7000 and it's been going strong, maybe I should make a post saying "NIKON D7000, BUY BUY BUY". It's one thing to share your experiences, it's another to defame a company and to tell others not to buy their products.
Nikon is generally good with warranty. They are known to replace D600s with D610s due to a design fault.
Gee you are easily pleased- so you would have been happy if your one broke down at 2.5 years ?
I don't think that is his point. Do you think screaming uppercase 'DO NOT BUY' is reasonable based on what seems to be an isolated incident? One company's unreasonableness (is that even a word?) does not justify your own.
All product "warranty" is a double edged sword….it outlines the contract of purchase and advises the buyer on how long the supplying company is prepared to support the product for free. This should be taken into account "at the time of purchase", as part of the purchase price. It's like whistling in the wind to ask a manufacturer to make exeptions for what you consider is a reasonable service life for the product, because they have already stated the period for which they will accept responsibility for the product.
Yawn. I have a d7000, 3 years working fine. Change your title to. D7000 when fault after 2.5 years.
OP have u tried getting quotes from private repairmen?
Anyone managed to get a Nikon's warranty claim outside the 2 year warranty? Surely under Australian Consumer Law they have to provide minimum 3 years for an expensive camera.
I have a nikon 7000, got it when it first came out. still going strong except for the occasional dust on the sensor. I don't think it's a design issue with the D7000, electronics aren't made to last forever but I must admit, I expect it to last 5 years for a digital slr these days. But like all electronics, its very much luck based on whether or not it dies.
I on the other hand agree with your thoughts about Nikon servicing. My SU-800 commander broke down and their quote was 440 to fix (labour was 200) as it was out of warranty. Buying a new one cost 400. It was ridiculous