How do you cancel new upgrade that I did 2 days ago
I went with Vodafone upgrade for 70 red plan for Iphone 6
I changed my mind now
Thank you
How do you cancel new upgrade that I DID (Vodafone)
[Deactivated] on 17/09/2014 - 09:29
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Just call up and cancel. Alternative you could tell the courier to take it back
they keep saying unfortunately they cannot
i need to pay the payout figure due to agreeing with term and condition bla bla bla….
Did you read T&C's?
Generally there is a cooling off period which is part of distance selling rules and part of conditions of sale (unless you went into a store).
The statutory cooling off period only applies to contracts that are initiated by the company - (eg when a company salesman comes to your door or you get a cold call), however, they do not apply to upgrades.
Having said that, Vodafone may be willing to negotiate something reasonable with you. There's no harm in trying.
really? if it was genuinely 2 days ago (which i believe so) there will be a cooling off period. Theres always a cooling off period, whether its a phone, a car, or a house etc. I signed up to Telstra from Optus for the iphone6, then decided against it, it took 5min online chat and it was cancelled
Do you know where to find it in the vodafone website
This VodaForum gives mixed message, on note you have: "A cooling off period is something that's available if we contact you and see if you're keen to upgrade. If you get in touch with us instead to find out about your upgrade options then a cooling off period if you change your mind isn't available."
But on the other note, all of them say they can help resolve the issue.
Looks like calling them wont give you the answers you seek, maybe try a different forum.
Yea they mostly say there is no cooling off period unless they contact you and you sign up, but that vodafone rep said there is a "change of mind" policy.
Edit: The webpage that the rep linked to states
a) Please choose carefully. We don't refund or exchange for change of mind or wrong selections (unless a statutory cooling-off period applies).
call vodafone use network guarantee
that might be a little difficult to explain if OP happens to live smack bang in the middle of a high coverage area such as the CBD!
Plus, going down that path is also abusing what I see as a goodwill gesture from Voda.
(Just sayin…. I'm no angel myself, so I'm not going to judge anyone on how/what they do…..)Good will? I was with Voda for 5 years, moved to Lane Cove Sydney, I could see the Vodaphone head office from my appartment. I had 1 bar max coverage, called to cancel my contract. I had to provide a log of all the calls I make and recieve for a 2 week period, then they said they would send someone out to try fix the problem, then had to do a 2nd log after they "fixed it" and after 3 months of effort, Still didnt let me out of my contract because of insigniciant evidence. I tried multiple phones and yeah, just gave up in the end.
that sucks… was that before or after they released their official Network Guarantee policy?
http://www.vodafone.com.au/aboutvodafone/network/network-gua…
"The Nitty Gritty" section seems pretty clear cut on what needs to be done.
I've been with Voda since 1999 and I've got to admit that I've never had an issue with their reception, except during those 12 months or so when there were 3G issues. Even then, I'm a pretty heavy user and it wasn't a too big of a problem for myself.
(btw.. I don't work for Vodafone nor do I have any association with them. I'm just speaking from personal experience)
I'm also in Lane Cove and the only one that works is Telstra. We went through the same with Optus.
Ordinarily I'd agree, but I think Vodafone should have allowed it two days later.
Is there a cooling off period?
you know that stack of paperwork you either signed in store or the terms and conditions that you didnt read when ordering it online?
thats what you need to read to see if there is any cooling off period.
There is no cooling off period for upgrades.
You may be able to return under the network guarantee but I'm not 100% sure that will work with an upgrade either, may just be new customers.
The guarantee won't work if a request to cancel due to change of mind has already been logged on the account.
I did it today after adding handset yday, I was on postpaid prior 12 month contract 2 months in. So said I was happy to remain on current post paid, but decided against handset . Didn’t give a reason why? He said no worries cancelled it, said if it comes to door refuse handset and will be cancelled. This was all within 24hrs, I feel if you left it fair enough but common sense also, some people feel a bit pressured into things. Also they were waiting on one final thing from me so maybe it wasn’t finalised idk. But the man was very helpful maybe because I’m still a customer. If I used the handset fair enough, also there’s always the 30days network guarantee as fall back.
look at the vodafone coverage checker and pick an area where they don't have coverage and tell them that you've got a job offer in that area so you need to cancel vodafone contract.
any idea where it might be
when i cancelled mine..
Firstly got to call them up: Explain your pulling out under their "network guarantee" , that your experiencing bad coverage in "x" area where you work or live etc etc (they most likely won't accept if you simply say you change your mind and this will be noted on the account). They will try in anyway to make you stay or "try this first and call again if problems" just be persistent and clear on your purpose.
Secondly: They will send you an email with the request details. You need to take this email to a vodafone store and return your handset in immaculate condition and with original box /accessories.
good luck!
Refuse delivery I was told. Agree network guarantee
did you do it over the phone?
what you can do is refuse delivery of the phone if they are meant to sent the phone to you.
Your contract with voda only starts the day you receive the phone. if you refuse delivery then they sent it back to Tassie (I think that was where the warehouse was before) and they cancel your plan
happened to me once before and this is what the Vodafone CS person told me to do and it worked
Hmmm I would worry that they may still continue to charge the plan and just remove the phone costs as you still have an active sim card which can be used.
mine was for an upgrade too.. the voda guy on the phone said we can't charge you the new amount unless you receive the phone as the upgrade came with the phone..
no idea how it works but it worked for me
Incorrect. The contract commences at the time of upgrade request. So the contract would of already commenced.
just sell the phone on ebay for $2k, bound to be a sucker who wants it bad
Vodafone have a network guarantee. If you don't 'love' their service, within the first 30 days you can just take it back to the store and pay for the period you used it (which in your case would be one month).
http://www.vodafone.com.au/aboutvodafone/network/network-gua…
Put it on Gumtree
You need to call back Vodaphone. The phone and plan are 'not fit for purpose'. Here is a wall of text to help you.
Vodaphone Call #2 (you said you have already called them)
State the phone and plan are not fit for purpose.
"I told my boss I just bought an iPhone 6. She said I need an Android phone for a new work app and my company has a ‘bring your own device’ mobile phone policy. This phone is 'not fit for purpose'."
"No, I am not interested in any of your Android phones, I already have one."
or
"The plan is too expensive. I will have trouble paying it and maintaining my current budget. I am sorry to be wasting your time but because I can't afford this plan it is 'not fit for purpose'"
"I'm sorry but my finances are personal". Do not give them any information about your finances. You are talking to a stranger. It really is none of their business.
or
"My partner is very Anti Apple because she said Apple used to use 'slave labour' in China. My partner said she will divorce me if I buy this phone. Any phone that costs me half my house is 'not fit for purpose'."
"Yes, I understand Apple now tries to do good, but she is firm and has already booked an appointment with a lawyer."
Find one reasonable excuse for the phone to be not fit for purpose. Make sure you can explain why then call Vodaphone back. Make sure you say 'not fit for purpose'.
If they ask about your previous call, "I was flustered. Your Vodaphone customer service representative confused and distressed me."
If you want to keep you old plan:
"I am a loyal Vodaphone Customer and I want to keep my old plan"If you want to change Carrier:
"I was a loyal Vodaphone customer but I am discusted by how I was treated. I cannot do business with Vodaphone at the moment." Lay it on thick. They originally ignored your concerns and now they are trying to manipulate you so you stay.
TIO Call #1
If they won't cancel your upgrade on that call, call the TIO and again state the phone or contract is not fit for purpose and give the same reason you gave Vodaphone.
Tell the TIO you have already talked to Vodaphone and they ignored your concerns.
Tell the TIO what you want to resolve this situation.
The TIO will tell you what to do. Follow the TIO's instructions.
You may have to Voda back or the TIO may arrange for Voda to call you.
Vodaphone call #3 (and every Vodaphone call after)
Tell them what will solve your problem. Give them a solution. Stick to your guns as they will try to short change you.
They may tell you to use the phone for a month or some other bull - They say this so you are stuck with the phone.
**If Vodaphone's solution does not solve your problems, tell them their solution is 'not fit for purpose'. If they won't move, tell Vodaphone you will call the TIO back. If they still don't move. End the call. Call the TIO back.
TIO Call #2 (and TIO every call after)
Tell them you talked to Vodaphone and Vodaphone's solution is not fit for purpose then explain why.
Repeat your solution.
Follow the TIO's instructions.
Misc. Opinions
Refuse delivery (ynot1985's idea). You don't want the phone. If you accept the phone you are sending mixed messages.
Be nice and friendly - no one will help you if you are mean or disrespectful.
It is my opinion that all big brand Sales Reps are trained to manipulate you for their companies benefit. Both the staff in store and on the phone. It is my opinion that their script and behaviour is designed to make you feel bad when you say no. Worst still, it is my opinion that the rep probably doesn’t know this.
For everyone who disagree with using the TIO for a change of mind:
I work retail. It is my opinion that everything the Sales Rep said and did was designed to make the OP feel guilty for not buying the phone at that instant. It is my opinion that the Sales Rep is not a monster; they are just trained to behave that way by corporate.
It is my opinion that you don't just love a company or a device. It is my opinion that some companies design interactions with the customer to manipulate their customer's to feel undue love.
It is my opinion that OP was a sucker (sorry OP) so the TIO is appropriate.
This post is just my opinions and is not advice in anyway.
I'll probably get negged to oblivion for this (but it's nothing personal!)
This is probably the most laughable post I've read for a while…..
The way the "Not fit for purpose" definition is used here is completely wrong!!
Everything you've stated above that you've related to this definition is actually the responsibility of the OP BEFORE he decided to upgrade. The definition only applies where there is a discrepancy between what the business has claimed these products/services can do vs what the product/service actually does.It does not mean that the product has to be fit for your own personal purpose. This is the reason we're supposed to do our own reseach beforehand.
You're pretty much saying that you can buy motorcycle and take it back to demand a refund because you can't strap your whole bed onto it and ride it home. The dealer has a responsibility to ensure that the motorcycle functions as it's advertised does what one can reasonably expect a motorcycle to do, but they have no responsibility to ensure that it does everything you want it to do! I'm sure if you did that, you'll be laughed all the way out of the dealership.
In this case, the OP has ordered an upgrade with a new phone and mobile service. If the phone and mobile service doesn't work as advertised, then the OP may have a case. No-one cares whether the boss or the wife is happy with your purchase - that's for him to deal with.
Anyway.. I better stop ranting….
See point 2 below from (http://www.accc.gov.au/business/treating-customers-fairly/co…):
Consumer guarantees applying to goods
Businesses that sell goods guarantee that those goods:
*are of acceptable quality - the goods must be safe, lasting, have no faults, look acceptable and do all the things someone would normally expect them to do
*are fit for any purpose that the consumer made known to the business before buying (either expressly or by implication), or the purpose for which the business said it would be fit for
*have been accurately described
*match any sample or demonstration model
*satisfy any express warranty
*have a clear title, unless you otherwise advise the consumer before the sale
*come with undisturbed possession, so no one has the right to take the goods away from or to prevent the consumer from using them
*are free from any hidden securities or charges
*have spare parts and repair facilities reasonably available for a reasonable period of time, unless the consumer is advised otherwise.
"are fit for any purpose that the consumer made known to the business before buying"
When signing the contract, the sales rep would have asked if the phone was for private or commercial use. If the OP 'can't afford it' or it's going to cause marital problems, the phone is not fit for personal use.
I understand your point of view and normally I would take your side, but millions of dollars have been spent to manipulate the OP (and others) to feel like they need a certain product. OP hasn't received or used either the product or service and both will be easy to resell.
If the OP bought in store the verbal exchange was not recorded. The OP may have said that they needed the phone for work use as well but forgot to tell us or Vodaphone when they called earlier.
I upsell a lot by following a loose script and set of behaviours, but I hold back if the customer clearly does not want something, is young or weak willed. The sales person should have held back.
"are fit for any purpose that the consumer made known to the business before buying"
This covers things such as the a buyer telling the business rep that he wants to buy a phone to use Apple's FaceTime functionality and the business rep sells him an Android phone (which, most of us would know, cannot be used for FaceTime). In this case, the buyer made known the purpose of the purchase and the product that was sold to him was not fit for that purpose.
Whether or not purchasing a phone will cause marital problems is the responsibility of the buyer. And as long as the buyer meets the company's credit guidelines, whether he can actually afford it is not the business' responsibility anymore - they make the offer to allow the buyer to take up the product/service. It's the buyer's responsibility to ensure that he is aware of the costs and can afford it before signing a contract like this. This is the reason the law will not allow people under 18 to sign contracts - they are not deemed to be responsible enough.
When signing the contract, the sales rep would have asked if the phone was for private or commercial use. If the OP 'can't afford it' or it's going to cause marital problems, the phone is not fit for personal use.
The business rep does not ask whether the phone is private or commercial use and there is no requirement for them to ask that. Besides, there is nothing stopping a personal phone account from being used for commercial purposes and a lot of people do do that (except where there is a fair use policy relating to certain aspects, such as unlimited calls, etc).
I understand your point of view and normally I would take your side, but millions of dollars have been spent to manipulate the OP (and others) to feel like they need a certain product.
I definitely agree with you here but there is a level of responsibility on every buyer when they make a purchase. Imagine everyone who defaults on their home loan because they can't afford it running back to the real estate agent to demand a refund.
Actually.. The OzBargain community would be a classic example - millions of dollars get spent by companies on marketing and sales techniques and they come up with these cheap deals for us here on this website. I have no doubt there's a huge number of us that buy things we don't even need! (I happen to be one of those people!)
I upsell a lot by following a loose script and set of behaviours, but I hold back if the customer clearly does not want something, is young or weak willed. The sales person should have held back.
Salespeople come in all shapes and sizes - some, like yourself, are more ethical than others. As long as they do not engage in unethical behaviour such as lying out of their ar5e or do anything against the law, I often can not blame them because that is their job and that is how they put food on the table for their families.
@hv:
I'm just trying to get the OP out of their situation. OP could get tripped up now that you've explained the opposition's arguments :p
New angle:
OP purchased a new phone with a new physical contract for service with a different name, price and inclusions. Is this a renewal or a new contract that would warrant a cooling off period?
I agree people generally need to be responsible for their own actions, but so should a multi-national and its staff when they spend millions to manipulate the emotions of the general public.
If I start a riot I am responsable for the violence actions I caused. I befriend strangers for a living. Why am I and my employer not responsable for my 'friends' financial actions when we make it a condition of my friendship that they buy products they don't want or need from me?
I'll suggest you to get the phone and then sell it. People is mad about iPhones. Contact them and ask them how to unlock it as Voda might not work for everyone.
use their 30 days network guarantee on their website. return and pay what you have used
Pretty sure that is for new customers only. The OP did a upgrade, that means that vodafone already worked at his/her house.
OP unless you can use the network guarantee or negotiate a deal, sell the phone on eBay. Basically you signed a 2 year contract, there is no getting out(for free).
The NG is available to anyone including upgrades within the first 30 days
However Vodafone plans to withdraw this guarantee later this year.
Take the iPhone 6 and leave the country.
"Run, Simba. And never return!"sell it to her for 2k
http://www.smh.com.au/digital-life/mobiles/student-in-tears-…
she will buy it!
Just wait till you change your mind again.
Problem solved
Call them and ask to cancel