Vaya - Run by a team of jokers?

Related Stores

Vaya

• 

  ProjectZero on 19/08/2014 - 16:08

  +2

  I don't get it… you do know that there is a (very high) chance they are separate departments and they don't always (pretty much never) have access to the same emails right… not too mention you are just one in a couple of thousand users.

  So what's the complaint?

  • 

    tymatk on 19/08/2014 - 16:23

    Never heard of cross functional business process ?

    • 

      ProjectZero on 19/08/2014 - 16:27

      And your point would be? Perhaps someone didn't mark it off as received and you're judging the whole company?

      Process are nice and all, but may not actually work exactly the way you want them to.

      • 

        tymatk on 19/08/2014 - 22:00

        Its not what i want them to, it's basic customer service.

      • 

        ProjectZero on 20/08/2014 - 10:17

        @tymatk: If you're after basic customer service, they did what they needed. They checked if you have received your sim or not, if the porting hasn't been done, just let the customer service know.

        They may still be doing the porting for you, I usually give a five working days for them and if they don't do anything then i start getting annoyed. It seems that you gave them five days (two of which was the weekend).

        Also, from past experience, you have to activate your sim card before the porting can be completed. Have you done so already? Perhaps its already been fixed and you just haven't tried it yet.

        Basically as BlankName and myself have pointed out, you may be dealing with two separate departments. What is relevant to one department may not be for another thus they do not have the information that you have received your sim.

    • 

      BlankName on 19/08/2014 - 16:53

      +1

      I can't speak for Vaya's practices or what is happening here, but in my work there is separation of billing/account information and operational information.
      I am NEVER allowed to have any account information, I am not allowed to ask someone else for account information, I cannot give operational/system information to account personnel, and I cannot circumvent these separation measures under any circumstances. If in doubt, send the problem upwards and let them deal with it.
      I am only allowed information necessary to complete my task regarding a customer's services.

      Would you want it any other way with your sensitive information?

      You may be speaking to two different support areas of Vaya, one is accounts and the other operational, for example.

      • 

        tymatk on 19/08/2014 - 22:02

        So you're saying if there is a complain from a customer, you pass on the issue and you don't follow up???

• 

  p1 ama on 19/08/2014 - 20:37

  You're complaining because they sent you an email asking if you've received the SIM card yet? Really?

  Perhaps they're just being nice and sending that email out to all new customers so that they can reply back if they haven't gotten their SIM card.

  If you've got yours, you can just reply saying so or just ignore the email. I don't see why it's such a big deal. Like sure, they can probably organise things a bit better, but I don't see how this is affecting the quality of their product and your usage experience at all.

  • 

    tymatk on 19/08/2014 - 21:58

    Yes i'm complaining because they sent an email asking if i have received the sim card yet so they can start the activation and porting process WHERE I RANG up 2 days before when i got the sim card to speak to their Indian customer service team already!!!!

    • 

      p1 ama on 19/08/2014 - 23:21

      So just reply to the email saying you've already activated, isn't that just the common sense thing to do?

      • 

        tymatk on 20/08/2014 - 09:53

        Problem is it's not activated yet …..and now they denied if they ever did talk to me at all so now i have to start the whole process all over again.

• 

  djkelly69 on 20/08/2014 - 07:31

  +1

  If you honestly think that is post-worthy bad customer service, then Vaya is really not the telco you should be going with.

  • 

    tymatk on 20/08/2014 - 09:54

    Made a mistake, paid $20 for the sim ….. i might as well use it for a few months, thank F**K i didn't go with their 24months plan.

• 

  srhardy on 20/08/2014 - 07:31

  in the 21st century, you have to call the NSA Acquisition Resource Center (ARC) on Phone: (410) 694-0750

  they have all your info (we gave it to them so i know they have it), I'm sure they would love to help as they have been paid billions of dollars and it would be nice to see some return on that investment…

  and for your next holiday, can i suggest the joining wikileaks julian in the Ecuadorian embassy, you don't get much sunlight and it will suit those on a limited budget, restricted mobility and tendency toward vamparism!

  with love, god…

  PS: vaya are ok, just email them again or go telechoice

• 

  here2rock on 20/08/2014 - 07:34

  +1

  You get what you pay for as they say, they are a good damn value though, just don't expect to much. When I joined them they charged me for declined payment even though the payment went through. They are usually porting and teething problems but should settle into smooth sailing after that.

• 

  Brainwhacker on 20/08/2014 - 11:54

  Iam having a somewhat similar experience with LEBARA, has been four days now and the port request is yet to be actioned. I think they have a manual system for forwarding the requests and they have been quick to blame the delay on the existing provider, in the meanwhile I have had to acquire another number to remain connected!