Greek Club, entertainment book fail had a bad experience

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thegreekclub.com.au

• 

  TheAviator on 16/08/2014 - 22:04

  +3

  Seems to be the case more and more with such deals unfortunately. Restaurants aren't doing it to win new customers with great food and service any more, it seems more like a last ditch attempt to stay out of bankruptcy. :(

• 

  GnarlyKnuckles on 18/08/2014 - 01:04

  -1

  If I gather correctly that you have two vouchers, you should have got one of the mixed grills free, because you paid for one (saving $26.90), and you should have got the Yiros for free, because you paid for the more expensive "octopothi" (saving another $16.90).
  The deal is "buy one, get another one of equal or lesser value for free".
  They robbed you.

  • 

    phana007 on 18/08/2014 - 15:46

    Myself and the other couple had a voucher each (2 vouchers).
    We ordered 4 main meals.(3 mains and one Octopothi they claim is not a main meal, to which I'm disputing) In the past they have honoured the Octopothi as a meal but this time they've changed their mind.
    Hence They just took one voucher and chose the Yiros as the freebie.
    In Ozbargain spirit I should of taken the two mixed grills as my own and saved 26.90. :)

• 

  GnarlyKnuckles on 18/08/2014 - 16:07

  It doesn't matter who ordered what item, you were entitled to 1 of the mixed grills free. It seems I've been negged by someone from the Greek club… either that or just some spineless "drive-by" negger…

• 

  phana007 on 18/08/2014 - 16:41

  Hi all,
  This is the response i got from "Greek Club"

  I apologise for the late reply as I have just returned to my office after the weekend.

  I would like to apologise that you have had a bad experience with us at The Greek Club.

  Unfortunately there was confusion on the day regarding as to what is a main and what is an entrée.

  Meze is an entrée, meaning Not a Main. Technically the Octopus is an entrée however we usually shut an eye regarding this. I have advised the supervisor on the day that next time he must accept this as a main and use some ‘common sense.’ However on technicality I cannot really put the blame on him seeing that Octopus is under the meze/sharing/entrée section.

  Also if you look at the menu there are technically three items under the title ‘mains.’ Meaning we certainly do uphold our vouchers.

  This is the first time a customer has been confused as to what is a main and an entrée and I shall be sure that the waiter will explain this next time.

  We are more than happy to offer a rebate of $19.00 or a free main meal the next time you dine with us. Please contact myself for any of these offers and I shall ensure that they are given to you.

• 

  GnarlyKnuckles on 18/08/2014 - 22:21

  That seems like a very reasonable response from PR/management to me, and delivered in good time as well. While I maintain that even just using one voucher you should have got one of the mixed grills for free, if I was you I'd accept the apology and remuneration offered, and move on. You still come out on top, given that they're offering you $19 worth of rebate on top of the discount they gave you on that "fateful night" and you retained one of the two vouchers.
  It's also good for fellow OzBargainers (etc.) that you've brought this source of confusion to the company's attention, because it reduces the chance that something similar will happen to others in the future… much like the "Pappa-Rich" saga that played out here a while ago, I reckon because of your post, the company will ensure that they adopt a clear, uniform, EB-compliant procedure re these vouchers in the future. We'll see.

• 

  Mikaela on 19/08/2014 - 13:10

  Thanks for sharing your experience. I know someone who will be going to the Greek Club in the near future (using an entertainment book voucher as well) and I will let them know about your experience so hopefully it doesn't happen to them

• 

  voteoften on 22/08/2014 - 21:53

  Under entertainment book rules, I think the two cheapest mains would be free, not the mixed grills. The yiros and the octopathi.

  • 

    GnarlyKnuckles on 27/08/2014 - 01:38

    You are wrong v-oft. Each voucher entitles you to "buy one main, get one of equal or lesser value free".
    Therefore, if you buy (i.e. pay for) one mixed grill, you are entitled to another mixed grill for free, by surrendering the voucher.
    If you think about it a little bit, this is the only way that the system/process/offer would make logical sense. If the establishment could decide which meals the voucher applied to, peeps would obviously just order two grills first, pay for one and supply a voucher for the other (i.e. "settle-up" the bill), then "spontaneously decide" that actually, they would like some cheaper mains/ additional courses also. This would be a very silly game indeed for all involved to be playing; hence the "buy one, get one of equal or lesser value" clause; to avoid ridiculous situations such as this.
    I hope you as a consumer can comprehend this logic, but whether you can or not is really of no consequence to anyone else. VENUES, on the other hand, that pretend not to be able to comprehend it when it comes time to settle the bill, are asking for trouble and would be better off having no part of the Entertainment Book.