Hi,
I went to Papa Rich (Canberra), yesterday and lunched with a friend. Food was nice, and service is decent, everything's great until when the time came to pay the bill.
I had a digital trial membership until July 18th. When the time came to pay the bill, I showed the staff the voucher on my phone. She tapped "redeem". However, for some reason it didn't go through. She tried it 3 times and I tried it once. Each time, it goes back to the original screen, as though it didn't redeem.
So she asked me to pay the full price, and I obliged. After I left the restaurant, I checked my phone again, and noticed that the voucher had actually been successfully redeemed. So I went back to show the staff. However, that's when she refused to acknowledge the discount, and would not cancel the previous charge to re-enter the discounted value.
She asked me to sort it out by calling Entertainment Book.
So I rang EB, and the lady said that the restaurant manager should be able to offer me the discounted value, since the voucher was already redeemed. So I went back to Papa Rich, showed her my phone, where the time of the voucher redemption matched the time on the receipt. However, she started making excuses, and kept on saying "sorry, I cannot accept that voucher."
Her excuses were:
"It had been redeemed 4 times, and it's a bug in the EB software. Maybe you redeemed it today and I didn't know about it."
"When you redeem a voucher, it shows up in my system accounting as redeemed, so I can't honor your discount"
"I'm not in charge of refunds, the main store in Melbourne is in charge"
I was very angry, because she pressed the redeem button on my phone several times. When I came back to show her that the voucher has been redeemed, she still refused to honor the voucher, and made up a lot of lame excuses. Personally, I think the staff (who also happens to be the owner), is just greedy, and couldn't even honor a voucher and ripped me off by $16.
I took photos of the receipt as well as a screen shot of my phone where I redeeemd the voucher, and I emailed entertainment book. Their accounts manager is looking at this as we speak.
Has this happened to anyone else? I'm so angry at Papa Rich for their dishonesty and greediness, that I don't think I will ever want to go back again, even though I enjoyed their food.
Contact the melb store , ask to speak with Will. Judging from previous unpleasant experience, he'll fix it for you.
There is only 1 store in Canberra, that's the only place you can redeem it.