Woolworths system glitch causes items under $10 to scan for free

JSQUARED on 17/07/2014 - 19:01

From http://www.smh.com.au/business/retail/free-groceries-as-glit…

Woolworths supermarkets briefly ground to a halt following a computer glitch on Thursday afternoon. The malfunction was reportedly causing all items priced under $10 to scan for free.

Staff at the Sydney Town Hall store told Fairfax Media they only ceased trading for about a minute. It is understood the problem occurred about 3pm and all stores are now back open and operating normally.

A Woolworths spokesperson confirmed there had been "some issues" with point of sale systems.

"We had a computer glitch. It was for a relatively short period and is now fixed," the spokesperson said.

"We're talking minutes rather than anything longer than that."

Woolworths said stores in NSW, Victoria and Tasmania were affected. But contrary to earlier reports stores did not shut their doors and the company did not issue instructions for all stores to be closed.

"We understand fewer than 20 stores stopped trading," a spokesperson said.

In a media release, the company apologised to customers for any inconvenience.

Anyone score some free groceries?

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Comments

  • DEvok on 17/07/2014 - 19:19

    Wonder if any ozbargainers grabbed a free bargain at that point? Or more?

  • easternculture on 17/07/2014 - 19:52

    That explains why my full trolley only cost me $14

    I noticed the Woolworths $14.16 online on my credit card. When i was paying thought i saw $141

    • cloudy on 17/07/2014 - 20:20
      +10

      Boycott over already?

      • easternculture on 17/07/2014 - 20:35
        -3

        yes, they ended up sending me $30 + $30 + $20 store credit for the cancelled orders.

        • cloudy on 18/07/2014 - 10:42

          sigh, and to think i signed my uber account with your referral. I'm boycotting your referrals until i get gift cards from you :)

    • imcold on 17/07/2014 - 20:35
      +3

      I guess that means you don't shop at the Townhall store since they dont have trolleys.

      Who would had guess that the carbon tax made up 100% the cost of some products under $10

      • easternculture on 17/07/2014 - 20:36

        Woolworths said stores in NSW, Victoria and Tasmania were affected.

        It Wasnt only Townhall it seems

  • snappy1234 on 17/07/2014 - 20:55

    Happened in Qld too(was in the supermarket = many panicked staff lol

    (someone hacking the IT system ?)

  • Mikaela on 17/07/2014 - 21:23
    +4

    The one day I choose Coles over Woolies and this happens

    • pookie on 17/07/2014 - 21:33
      +1

      Yep…and the day after I do a $260 online shop at Woolies :( I was going to wait until today but my missus insisted we shop yesterday :/

    • [Deactivated] on 17/07/2014 - 22:12
      +1

      Same! lol purely because I was given a $20 voucher (for spending $90) offer from Coles. Usually I always shop at Woolies.

      Curses! lol

  • JediJan on 18/07/2014 - 08:59

    Dang it! We went shopping on Wednesday. Just think of how many boxes of Kinder Surprise I could have bought … those Marvel twistheads are rather cute …

    Must say, BigW Fountain Gate … yes I know ha ha … first ever I have come across serve yourself was only option. No check out girls available only the usual assistant through the serve yourself. Up until now I avoided self serve in an effort to support the employment of check out girls. Knew it had to happen sometime but I must say I was disappointed in BigW. I am all for free choice but there was NO CHOICE AT ALL offered when we shopped Wednesday evening.

  • itajac on 18/07/2014 - 10:01

    I shopped at Woolies on Wed, at around 4pm for a few items under $10 but didn't get anything for free :(

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