Five finger discounts - My recent experiences

Was in Woolies today and an older gentleman (~70?) in a large brown jacket was in the chocolate aisle standing next to the $1 chocolate bars. My spidey senses were tingling and I decided to keep an eye on him, pretending to examine how unhealthy for me each choccy bar was. He grabbed about 5 large Picnic bars then whilst there were a few people around continued to stuff said Picnics into the top pocket of his jacket. He also grabbed some Cherry Ripes and put them into his "shopping bags" all whilst I was watching, hoping to deter him. I hate stealing as I once did it when I was 15 and realised the error of my ways and how it impacts businesses.

Decided to tell the first staff member I saw whilst waiting at the checkout who i thought would then tell a manager or someone. As i was scanning my own chocolates I kept an eye on what the person who i told was doing. They didn't do anything. Just kept walking around the main counter having a joke with another staff member then started "guarding" the self-service checkouts. I guess there's not a huge amount they can do?

It happened previously about 2 months ago but in Coles. I was also in the chocolate aisle and saw a middle aged couple lean over and grab a hand full of chocolates. As with the older guy above i had my suspicions. I finished buying my own chocolates and walked to the self-service checkout bays only to find said couple already there and none of the chocolates they had picked up were anywhere to be seen, only some fruit and bags of things (that are not easily concealable in a jacket for instance). I told the self-service checkout guard but by that time the couple had already left the shop and I was told they can't do anything once the person has left the premises.

If you're wondering why I hang around chocolate aisles a lot it's because I run a social club at work :).

Comments

  • +53

    Next time take that 70 year old down in a UFC arm-lock and make a citizen's arrest ;)

    • +23

      I'm 6'3 and 103kg and he was 5'5 and about 70, i wouldn't stand a chance!

      • -6

        Start injecting roids, oh wait that wont work, your balls will shrink

      • -5

        He was 5'5 & 70 years old so does that mean your 6'3 and 103 years old

        • +6

          If I get out of the wrong side of the bed in the morning I am……

      • -1

        Nothing

    • Brazilian Jiu Jitsu (BJJ) arm lock*
      :D

      • +4

        No bro. We train UFC here.

  • +6

    that's pretty poor! however unless u saw him leave without paying, maybe he is only storing them in his pockets and paying later! (didn't want to push a trolley or carry a basket)

    a more serious issue is….. are u buying chocolates at coles and re selling them for your social club for profit!!!!!!!!!!!!!

    • +3

      Must of had one area for storage of Picnics (jacket pocket) and one area for Cherry Ripes (Shopping bags on trolley).

      Selling them for 50c a pop! (The bags of treat sized ones). Could almost retire on the money I'm raking in. Think of the pile of money behind Joker in the first Dark Knight movie and that's not me as all profits go towards either a Christmas party or social lunch! Only payment i get is a free choc every now and then.

      • +1

        You're stealing from your social club? You're as bad as the 70 year old! Shame shame shame! :P

        • "Stealing". With the amount of abuse I cop from charging too much, I consider it worthwhile payment :).

    • I used to do that at work and we'd end up with a stupidly huge float so I'd just give away the next lot of chocolates/drinks.

  • +6

    another example(s) how theft has become cultural in Oz.

    remember my times working in a supermarket and i was staggered just how many razor blades and batteries use to get stolen…

    • +1

      Have you ever paid for those items?

      God forbid you have one of those razors with the battery powered vibration feature..

      • +4

        Well apparently my joke deserves downvotes.. my poor internet points :(

      • +2

        A sh*t person. That's what it makes you. I hope all your friends start taking things from your house. Ah wait, what friends..

        • +10

          I bet you if we examined your life you wouldn't be an angel either, if you can't add to the discussion don't comment

        • +2

          @Tal_Shiar: Pot, kettle, black etc.
          ^That sentence also applies to this comment.

      • +5

        of course you will get "minus bombed" . 90% of folks hate hearing the truth.

        put a comment with garbage like (1 cent price fluctations in petrol, twitter feeds, justin beaber, UFC headlocking old men, etc) if you want lots of positive votes.

        • +3

          Or maybe 90% of folks hate hearing from people who are proud of themselves for committing crimes?

      • +1

        It makes you a terrible person, basically. And stealing from a business IS someone's individual property. Sure, the stock is owned by *Insert Business Here" Pty Ltd, but someone is personally going to suffer a loss due to its theft. My family owns a small business and if you steal from our shop, you're stealing from our family. God help you if I catch you.

        • +1

          Yes. Selective honesty is dishonesty by any measure. Do unto others comes to mind.

    • Supermarkets have now invested in special housings for razor blades, where you can only get one pack every few seconds. I had no idea they were such a hot item before I worked at Coles.

      • +3

        My favourite when I worked at Coles was when bogans would steal deodorant. Not whole cans - they'd give themselves a spray, then think how cool they are.

        • -1

          That's not really stealing. People do that all the time when even at myers etc, checking perfumes.

          Funny none the less. hahaha

        • +6

          @hahaboy:
          Those perfumes are testers though, the deodorant in supermarkets are new stock.

        • +9

          @JLove: Exactly - it's stealing from whomever buys the can. It's for this reason that I always reach for the deodorant cans at the back when I'm buying them, as well as doing some comparative weighing.

        • @JohnHowardsEyebrows: fair point. didn't consider they were testers.

        • +1

          @JohnHowardsEyebrows: haha I do them same, but i apply that to many other items….

          I do the same for milk, and bread etc. Get the ones at the back A) its usually fresher (check expiry or pack date) B) I'd usume its cooler at the back of the fridge? further from the opening door. I even do it when buying snow pea and alfalfa sprouts at the local fruit & veg shop, check and grab the one with the longest shelf life haha

    • become cultural? It's always been cultural. We were founded as a convict settlement for goodness sake :)

  • +5

    maybe they should employ more staff with that 1.3bn profit last year. I'm sure they have accounted for this in their margins

    • +3

      Everyone ultimately pays. The troubles they have is they worry about staff safety approaching people who may steal, what else they can do.

      Most if the time they will just choose to contact police and hope the authorities can do something.

      Beter lose some chocolate bars than risk employee welfare.

    • +4

      The self service checkouts replacing Australian jobs will save them a significant amount.

      Surely a minute of poker machine revenue could allow Woolworths to put an extra staff member on. There's barely more than a lane or two open these days staffed with a worker.

  • +31
  • +2

    I was in 1st choice liquor and 2 guys casually walk in grab 2 of the 1 litre bottles of jack each then casually walk out.

    The stuff just yelled at them to come back but did nothing else.

    • +3

      Staff aren't legally allowed to lay a hand on the thieves. I worked at Dan Murphy's during uni and busted several people trying to walk out with goods - but all you can really do is verbally stop them and ask them to hand over whatever they're concealing. If they do, you take the items and pretty much let them leave. If they refuse and keep walking, there's nothing else you can do.

      You're definitely not allowed to follow/chase them outside the store, either. I guess the best the stores can do is make stills of the CCTV footage afterwards for future reference (any MAJOR, repeat offenders will often have their CCTV stills forwarded on to all stores in that city).

      • +2

        I believe anyone legally can if they are 110% sure an item hasn't been paid for (I think if there is any doubt you do not have a legal right) and can only detain them with reasonable force. They can't legally search their bags or clothing though. But they are not allowed to do this due to store policy which will probably get them a warning or fired.

      • +7

        Not so much a matter of legality as company policy. When I worked for a Woolworths owned bottlo we weren't allowed to chase after people because the cost/benefit was seen as too low once insurance and workers comp were factored in.

        We also regularly got mugshots of the worst offenders sent to us, but you needed to knock off a case worth if spirits or regularly nick big ticket items for them to take the effort.

        • +3

          agree, company policy should make sure staff are not put in harms way over a $50 bottle of rhum

      • +3

        I also worked at Dan Murphy's at uni. Whenever I busted anyone shoplifting and they wouldn't stop we would just take down their numberplate and report it to the cops.

        • +4

          My mate and mate once chased this thieve down the road until he dropped this shopping bag that full of the batteries he was trying to steal, when we brought it back to the shop, not only did we not get thanks, we also got a lecture from our supervisor. All these bs rules, workers compo, money has deter most people for doing the right things.

      • Um back in my younger idiot days I've been chased and had hands layed on me by staff.

      • +1

        Working in liquor in Darwin was terrible. My two best nights were on one occasion I was at the back filling the fridge and heard the door beep, bottles lift off the display then running feet. Chased a kid out the entrance but we were still in the shopping centre and he was running for the front door, cause I chased him he went for a side door, I thought bugger it he can keep it when all of a sudden he falls back through the door way. He ran strait into the fat security guard having a smoke. Pretty funny I thought.(he got youth diversion).
        Another night I was at the counter, customer walked in, I made an assumption and stood at the entrance and waited, he walked to the rums, grabbed 2, saw me and than ran at me as fast as he could with two bottles. He was smaller, older and an alcoholic. When he got to me I just stood my ground and he bounced off me into the beer cases. Nothing happened to him as far as I know.
        Most bosses didn't care about theft, wasn't their property, and they didn't get paid more to stop it, my last manager got the boot for taking from the till so it happens in so many different ways really

  • Wow saw this happen today at Woolies- they followed some people from the store and stopped them (heaps of stuff from the aisle with shampoo/blades etc.)

    The staff just took it back and looked like the people were getting to just walk away ? EDIT: WT just answered the last bit above ^^^^

  • +8

    There is an old guy that tries to steal from my local Aldi. He buys a bag of oranges or a punnet of strawberries and eats them all except one. He then goes back the next day and goes "Is Bad, Is bad!" and tries to swap it for a new bag/punnet. Now staff just tell him to leave.

    • +1

      I'm curious, if he was able to return an item at Aldi, would he have to re-stock the shelf as well, considering their "pack your own bags" policy?

  • +8

    From where I come from, if you get caught you pay 10 times the amount you're trying to steal, and have your mug shot posted in the store entry with a heading "Shoplifter! Don't imitate!"
    I had my "thrill" of doing it as a young boy, never got caught. But was too boastful to tell mum. Got a beating and that was all the deterrent I need.

    • +3

      Gotta share a secret, otherwise its not a secret

    • +1

      from where I come from, broken ribs is the minimal punishment. Those getting caught pray hard that police will come very hard to save them getting beaten to a pulp

  • +7

    Saw someone pinching stuff in IGA. The staff just said they've been told not to do anything about it. The local newsagent has recently installed a WALL OF SHAME. You get your photo on that from their CCTV system.

    Do you think old people are having to steal (or scam) food because the pension just isn't stretching far enough?

    • +7

      My parents can't afford to turn their heating on all the time so have to rug up. It's a case of the pension dollar not stretching as far as it used to. Prices go up but the pension doesn't really go as far anymore. Petrol, rent, food but not enough to cover treats so maybe the guy was stealing his treats for the week. I think he must've been a serial thief as there was no delay in pocketing the stuff, people around or not. He's gotten it down to a fine art.

      If he was new at it on the other hand he would have looked a bit more nervous/agitated and maybe looking up and down the aisles to make sure no staff or anyone was watching. Nothing to lose mentality. What's the worst they're going to do? Take it off of me and i'll just come back in a few days time when they've forgotten or go to Coles.

      The couple knew what they were doing as well. Grab hand full or stuff, walk off and pocket it when no one's looking.

      Next time I see it happening i'm just going to see a more mature staff member or manager. Can't stand people stealing stuff, especially when I'm around.

      I almost walked out with a lot of stuff today. Knackered and a bit dazed from sport this arvo I absentmindedly grabbed stuff from my basket and placed it directly into my shopping bag. I did that with about 4 items before I realised what I was doing and took it out and scanned the stuff I missed.

      • +2

        It's going to be much worse under Joe Hockey for the pensioners. I sure hope the old folks didn't vote Liberal or it's their fault when their pension drops even more.

    • oh yeah so terrible, because Chocolate is ones of those Necessities the Government should pay for? are you kidding me. Probably has to steal the chocolate because all of his pension was spent on the Pokies.

  • +1

    I like the signs that say "stealing is a crime"

    • +38

      It's only a matter of time before that sign gets stolen.

      • bad bad… get out of my head…

        • Too late….. the Thought Police have already stolen your brain

  • -1

    Get your mobile phone ans start to record or snap pics. Either way its a deterrent / proof for the shop you are reporting it to.

  • -5

    Well Australia started as a Convict settlement and never really stopped.

    If you see Crime happening or are being robbed/assaulted yourself always let the assailant finish his job, dial Police they may or may not attend, their $28 Million dollar stations are not 24 hour as night times are for sleeping.

    Once or if it gets to Court you can watch your perpetrator walk free on a suspended jail sentance because he had a hard life.

    • +13

      dannyhc… what a load for poppycock. "started as a Convict settlement and never really stopped"
      The "convicts" shipped to Australia were far less criminals than the ones that sent them here. That is why we have the better country these days..!!

    • +6

      Danny my parents, like virtually everyone I know, are immigrants to Australia not "convicts" and have contributed time and again to making this country the envy of the world. The very last thing we need is knockers and whingers. Your convict call is beyond lame.
      Dont like it here?
      Theres the door. Go!
      Need a hand packing?
      Just Go…

      • +3

        Dont like it here?
        Theres the door. Go!
        Need a hand packing?

        Spot on, I'll even drive him to the airport & wave goodbye…

        • +3

          Ironic thing is, they think people that take this route are racists much like some kid in my high school who was born in Greece and loved it there so much and hated it here, after a few days of hearing this his reply to my outburst of "well go back to Greece then!" was something like Miss! Miss! Did you hear that, tal is racist!

        • @Tal_Shiar: "you're just a very naughty boy", Tal.
          You didn't offer to help pay his fare

  • During my brief stint working at a Coles we did occasionally have undercover people doing surveilance on known shoplifters. Not sure what else they do though, all I saw was them tailing one old lady.

    What is far more common (I worked in Fresh Produce) is people still paying for something but not what they picked up - e.g. taking the truss tomatoes off the stems and putting them through as regular tomatoes, or scanning apples as the ones on special instead of the ones which they actually picked.

    • I'm sure scanning a few tomatoes incorrectly is going to eat into the millions of dollars of profits these guys make from poker machines.

      Besides, if they actually paid for an Australian worker, this wouldn't happen.

      • +1

        LOL LOL LOL

        Those who steal don't give a rat's ass if Woolworth employs Australian or not.

  • Theft has become very common and accepted in Australia these days. It is not limited to the elderly as the OP here implies either, most of the action I have seen is from younger people.
    They all do it… without fear or remorse.

    • +5

      "They all do it… without fear or remorse."

      All 'younger people' steal?

      You're a moron.

    • Not only is your comment ageist, which is just as offensive as sexism or racism(Judging people by what they were born with, instead of by their character), but just plain silly.

      Claiming all young people do it, is also claiming that all of the older generation are terrible parents.

      It is offensive to every person who does the right thing, the young people who know stealing is wrong, and the parents who taught their kids right about ethics.

      • +7

        Sheesh!!! Holy shit the collective IQ around here continues to plummet!

        Not only is your comment ageist…

        No, it's just poorly worded, punctuated, & ultimately somewhat ambiguous…you guys getting all uppity over it are just demonstrating your own poor metalinguistic (grammatical) ability to comprehend lexical ambiguity.

  • +5

    Something similar at Toys R Us many years ago.

    Guy picked up a game which was protected in those plastic box things which need a special 'thing' to pop 'em open. Saw him try popping it with a knife, so I went and told a staff member.

    She asked if he was okay and of he needed help, he declined. After he left with the game, girl came back to check and she saw the empty case. Said thanks to me and that was it.

    I was like… 12 or 13 at the time (Pokemon Stadium was playable in the games area) and I was expecting a reward. :(

    • did you get the reward?

      • I think the :( is indicator enough that no, he didn't get the reward…

  • +3

    I know that most supermarkets are aware of the same people who turn up almost daily and do a spot of pilfering, or getting thier daily inttake of the most expensive cherries, nuts and dates erc. As long as it's just a few dollars, the PR of not having an older / mentally ill person in a head lock being marched through the supermarket is worth letting them go ahead.

    The people who pay for this are the share holders of course.

    The younger shop lifters are usually dealt with by the police.

    • +10

      Its the other shoppers who pay, not shareholders. Its sad to hear people stealing cherries, computer games, picnic choc bars.

      • +1

        It's really projected onto the weakest party, which is neither the shareholders, nor the shoppers - it's the suppliers that get screwed.

        • I think everyone except the perpetrator (suppliers, shoppers & shareholders) lose.

          Store policy regards stealing is variable (naturally).

          My son worked Foodland in SA and says he was allowed only to ask the suspect to stay but if they insisted on leaving to ask for their phone number or if they refuse, get their reg so report to police.

          A lot comes down to quality of management
          My GF works checkouts and night stocking at Coles, lots of the managers seem to be quite young (possibly less experienced).

          One of them (he was 21) even got sacked himself for stealing from Coles.

          This may be an isolated incident as this guy obviously had an illustrious career as a Coles manager.

          He had previously kissed my 40 y.o. girl friend on the lips. She is a widow with 3 kids and was grieving at the time. This was before we met or I would have sorted it out. She didn't say anything as she needed the job only it was uninvited and in front of other staff members too. It made her uncomfortable to work when he was on, late at night after store close, she resorted to getting lifts with other staffers so he couldn't send everyone home but her.

          Just saying that because any manager worth his salt would not have done these things himself so why would someone like that be concerned at anyone else stealing.

    • +4

      The share holders are benefiting from supermarket entities taking money from poor communities through poker machines and replacing workers with machines.

      I'm sure they'll live.

  • +4

    I was helping a friend put groceries in his car in Toronto NSW once when I noticed a guy running out of the Aldi carrying a very large flat screen TV box. "Well he's in a hurry to watch that", I thought, until a guy two cars away said "That guy just stole that TV", as we all watched him run off. Next thing a staff member runs out the store in hot pursuit. They both disappear through the nearby multi-story carpark but a few minutes later the staff member is walking back with TV in hand. Turns out the thief wasn't fit enough to sprint while carrying a flat screen TV.

    I was chatting to the security guard in the Woolies next door, and he said that meat is also regularly stolen. It's not uncommon for this to involve meat packages down the pants. He's had people come up to him, the security guard in uniform, and ask "What's the most expensive cut of meat?".

    • I tried to stop a guy walking out with a large stereo (5 disc changer) many years ago (we weren't allowed to physically detain them). We called centre security and they chased him, but couldn't keep up.

    • "I was chatting to the security guard in the Woolies next door, and he said that meat is also regularly stolen. It's not uncommon for this to involve meat packages down the pants."

      Sounds like a sausage fest.

  • +1
  • +1

    Just some choco……… i met one early 30s man and woman, having full trolley of meat/ breads, egss, drinks…….. full trolley each! , wearing sunnies in woolies and pretend to be on the phone and walk out from the counter at woolies without paying…….since then I seldom go to woolies unless they have super specials……

    I was shocked for awhile as he nearly hit my wife at the counter. The staff just stared at him walking out and then continue scanning my items……….

    • +1

      did you feel like a sucker paying?

  • +5

    I'd like to think that people reading this forum would be less inclined to steal, as they're looking to save money on their purchases, hence a legitimate purchase…

  • I've seen this happen before but it was actually someone who worked for the company…and…it was a heavily reduced item..slaps head

    But I also saw people who tried to steal DVDs and they were inside the box but failed because it had a red clamp on it for where the box opened over the plastic..SO they tried to slice down the spine and then up the top of the box…Didn't go very well..I can't imagine it being a quiet procedure either.

  • I used to work at safeway.
    I've witnessed several people stealing things - majority of the time, it would be people taking small amounts, and it would simply not be worth anyones time to do anything about it. As there really isn't much an employee can do.

    Sometimes there were repeat offenders who stole large amounts, and had a particular 'tactic' to go about it as they did their rounds of the supermarket. My managers literally could not care less.

    • Need bouncers on the doors of some of these places. They can pat people on the way out and use their special bouncer abilities on thieves. Not really employees of the shops but contractors outside the law :P

      You stoles it, you stole the preciousssssss.

      • +1

        Not gonna happen anytime soon. Some people swear like a trainwreck when ask if I can have a look at their bags, let alone allowing me to 'pat' them :)

        • There needs to be a better way of managing it. Some stores (thinking of Officeworks) call 'security to aisle x' the moment you've browsed there for 2 mins. Some places (some Dan Murphy's especially, though at least they tend to be friendly rather than intimidating) have roaming security asking 'can I help you?' when all you want to do is browse the vast range.

        • @JohnHowardsEyebrows: that is already a loss prevention method, just need the staff member available to ask that!

        • @Tal_Shiar: I'm saying some of them are so clueless, they make the legitimate people feel uncomfortable.

  • +2

    i believe for a store to act they need to see:
    1. selection
    2. concealment
    3. leaving with goods.

    if you saw the guy do 1. then they could perhaps review their CCTV to satisfy 1. but that would occur after 3. has happened and then as others have noted, you'd have to chase him and ask him to give items back.

    • Yeah, I don't think you can lose sight of them once you see the concealment occur.

      Used to work in a department store and you wouldn't have to be too impatient to wait for a suspicious staff member to be pulled away on duties.

      They used to get the DVD and CD boxes from the electrical section; than walk on down to hardware, open up some tools and steal both the CD and the new tool.

      You'd find empty packets together and it was extremely hard to catch anyone in the act.

  • What happens if someone steals something, it's caught on CCTV and the employee knows the personal contacts of the shoplifter (his friend). Can the shoplifter be prosecuted and charged with a criminal record, without being informed by the police?

  • -2

    If the employee knows the personal contacts of his friend the shop lifter then No nothing is going to happen. Everybody knows that you don't dob in your mates! That's un stralian and a practice going back to the First Fleet.

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