Google Play movies/TV issue

This may be slightly off topic but can anyone please help with a problem I'm having with this? I've never bought movies/TV from Google Play before.

When I select to play an episode, a YouTube-looking window pops up and it looks like it's about to start. It displays the message "Video format not supported" for a moment followed by "An error occurred please try again later".

I'm using Windows 7 and Chrome (it actually works in Firefox - I just don't like using Firefox). I've tried clearing cookies, setting DNS to the Google DNS servers, and using Incognito mode. Thanks in advance.

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