I purchased a ps3 game for $15.99 from ozgameshop. My order arrived in about 10 days time in damaged condition and I then emailed the pictures showing the damage to them. I have been asked to post the item back to UK at my own cost for claiming a refund.
Not a good outcome I guess. I am happy to post it back at their expense as the packaging was very poor with no bubble wrapping inside the envelope. It will cost be more than the item itself to return ship it to UK.
Be careful guys, better to pay more and buy from local shops here. I once ordered few games from GAME online store in UK and they packaged the games very nicely with proper cushioning and expected a similar standard of packaging from ozgameshop.
Might want to contact them again on their facebook page mate. If a company refuses to be fair to me I usually do that for a little more exposure to how I'm being treated. It helps, a lot.