Hi guys
I just purchased an LG G2 which arrived today from Kogan. However, there are faint vertical lines running through the display which are noticable on white and grey backgrounds. I was wondering if this was normal or if I should send it back under warranty?
Just adding you can notice these lines when the screen is off.
Perhaps the screen has been replaced with a 3rd party one. When LG auburn replaced my cracked nexus 4 screen I could notice they used a different one because I could see patterns in honeycomb vertical formation.
My G2 does not have what you describe.
It's not common among other users and it is visible when off. I'd say it's a defect, you are best to contact Kogan now to arrange a warranty claim. It might take a while (knowing Kogan, most likely a month), but it's worth fixing asap. Try to check if there are any other issues while you have it, just so you don't have to send it back another time.
I haven't noticed the issue on my G2, however there are people who suffer from this issue.
My girlfriend's G2 doesn't have that problem but they seem to be describing a similar issue here: http://tinyurl.com/lm7mcka
Just an update on my situation. Kogan have finally inspected my phone and have said:
"Our technicians found during the assessment that when they compared vertical line on screen with another phone in same model, it is was the same and how the phones are sent from the manufacturer therefore it is not considered a fault."
This is the photo showing the lines on my screen.
http://i.imgur.com/FUbb0DA.jpg
I want to know whether this is in fact how they are manufactured or if there is actually an issue with my phone. Does anyone have these lines on their G2?
Is that screen off? If so, then yes, in sunlight you will be able to see faint lines on the screen, just checked my HTC One and it has horizontal lines, and my older One X had little square like formations of lines. I believe it might be something to do with the digitizer, you shouldn't be able to see the lines when the screen is on however or indoors/in shade (unless you have a lamp shining onto the phone)
Your post is contradicting itself, can you see it on white or gray backgrounds or only when the screen is off.
When you take a photo of the screen when it is on it is hard to pick up the lines on the camera but they are very noticeable to the naked eye on a white/grey screen.
The best way to show the lines on the screen is to do so when the screen is off. Also, there is nothing faint about those lines, I can see the digitizer grid in direct sunlight and that is what I would call faint.
These lines are part of the screen manufacturing process, it is probably a capacitive grid used to allow the phone to detect when your finger even when it is not physically touching the screen (that is, while wearing gloves).
However the lines should be fairly hard to see, and only visible if the phone is displaying pure white, grey at max brightness, or turned off under direct sunlight. From google results anyway, lots of people have noticed the lines. I would say shoddy quality control and maybe variances in the supply of the touchscreens means that some phones will have more visible lines than others.
However, it is not neccessarily a defect meaning that LG can just say it's a manufacturing variation and refuse to fix it.
Definitely doesn't sound normal, I'd send it back!