GoCatch essentially not honouring credit

seanbaussie on 13/06/2014 - 16:24
Last edited 13/06/2014 - 16:25

Hi,
I'm sure many of you have GoCatch credit from their many deals. I finally used GoCatch last night (Actually I was in a bind & thought a taxi would help me out, lots went past while I was waiting but I waited for the one I'd booked through the app as I was looking forward to using my credit: this was the only reason I chose a taxi & GoCatch).
When I got in, the taxi driver said "I don't take payments through the app". He offered to let me off so another driver could pick me up from the app.
a) What if they didn't accept it either??'
b) How long would I wait?
So I went with him, argued for a little while but he wouldn't take payment through the app so I had to pay full price. I figured GoCatch would honour the credit.
Complained to CoCatch and here was their response:

Hi Sean,
Thank you for your call to goCatch today. We do apologise for the delay in responding to you.
Please be advised that I have notified the support supervisor of this and the drivers account has been suspended.
As we do have these penalties in place for drivers who do not comply with the Driver Code of Conduct which does include refusing payment.
Unfortunately we will not be able to reimburse the fare amount for this but please be advised that we have contacted the driver and cautioned this behaviour which will not be tolerated by goCatch. As we do advise for passengers to have the option of paying through the app or directly to the driver.
Again we do apologise for the inconvenience and if there is anything further we may assist with please do not hesitate to contact our support team.

So I end up paying full price for something I might not have wanted anyway (&/or could have gotten sooner if I hadn't used them), and still with credit that I can't trust anyone will accept.

Pretty poor - and a warning for others.

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Comments

  • seanbaussie on 13/06/2014 - 16:29

    I do wonder whether they 'suspended' the driver's account or just 'cautioned' him - seems to say both??

  • neil on 13/06/2014 - 17:00

    I wonder what the fee difference for the drivers using GoCatch as payment vs. normal cash transaction?

  • zzymurgy on 13/06/2014 - 19:01

    There's a good video about it here: http://www.youtube.com/watch?v=_7WdSFS3SFI

    But in short, taxi drivers are charged exorbitant fees by Cabcharge for accepting credit cards. GoCatch charges them a much lower fee, and it frees them from the Cabcharge network, so I can't work out why any cabbie wouldn't want to accept it.

    • cloudy on 19/06/2014 - 20:43
      -1

      Seems like the horse has voted with his feet. In the case reports of what you wrote is probably incorrect.

  • AssociatedgoCatch Support @ GoCatch on 16/06/2014 - 11:08
    -1

    Hi Sean,
    Thanks for your feedback, as soon as the issue was reported we had blocked the drivers account right away. We have extended the expiry of your voucher to ensure you can redeem your voucher on your next trip . Regards Leone goCatch Support

  • Tafe on 03/03/2015 - 13:29

    Reviving an old thread here. I had a pretty unfortunate first experience with GoCatch over the weekend… Driver definately seemed to have a stick up his proverbial with regards to the system. Can't work out why.

    He ended up pulling over and letting us out. Didn't want to sit uncomfortably behind a hostile driver for the entire trip…

    GF refuses to use goCatch now. She'll keep Ubering - I'll use the GoCatch credit (can't waste it!) when I'm on my own.

    How have others gone?

    • hallo123 on 04/03/2015 - 14:56

      Just used gocatch for the first time because my town has no uber. Forgot I had $40 credit. Dunno how (old ozbargain?)

      Didn't have a problem using credit. Driver didn't know to end trip and request payment in his phone so that took an extra minute.

      Then of course I came on ozbargain looking for more credit. :)

  • Tafe on 04/03/2015 - 16:06

    I have since used it again with no issues… I guess it's very driver dependant.

  • salem on 11/03/2015 - 11:45

    my first experience a few days ago. driver had 'internet issues' on his phone, so he wasn't showing as moving on the map while i was waiting for him.
    got in the cab, he said he had internet issues. so then started the meter and i pointed out i can only pay by gocatch, not by cash or anything. he hesitated, but then rebooted his iphone and everything seemed to work. paid when i got to the destination using credit. worked fine.

    on the way home, tried to summon a cab with gocatch, no one was taking the fare, so i just jumped into a cab at the taxi rank nearby. apparently he couldn't let me use gocatch to pay, even though he had it, because the fare wasn't initiated with the app. Is that right? it would be handy if you could. Wasn't sure if it was just him trying to get me to pay with cash instead.

    • Tafe on 17/03/2015 - 21:06

      I don't think you can pay unless the job is initialted through the app - but that would be a good feature

      • droodle on 25/03/2015 - 13:19

        couldnt you have initiated a request in the cab and him accept it there and then ?

        • salem on 25/03/2015 - 13:21

          Possibly. But it was 4.30am and I wasn't in the best state for negotiation. ;)

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