Telstra billing question

Geewhizz on 06/06/2014 - 07:59

This is not necessarily regarding mobile, so I figured I'd pop it in here.

I just mentioned to a friend that we have had a few instances lately where it hadn't occurred that a bill should have come but hadn't. It's not until the following month's bill comes with an overdue reminder that I've realised the previous one hadn't arrived. It has happened too frequently for it to have simply gone astray in the mail.

She informed me that the same has been happening with hers, as well as various members of her family.

Is this just a coincidence, or has it been happening to others also? Methinks Telstra might simply be skimping on postage costs.

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Comments

  • NancyCat on 06/06/2014 - 09:21

    Two things came to my mind
    1. Not only skimping on postage, but Telstra is hoping some customer will 'miss' the overdue reminder, so they can charge them late fees? (Spend less and make money at the same time…cha-ching!)
    2. More sinister reason…Maybe Telstra did send out the bills, but someone stole the bills during transit, as part of identity theft? Perhaps not from your letterbox, but more of an organised crime at Aust Post? It seems it is happening very often.
    How about change to paperless bills with direct debit to avoid miss payment (and/or avoid identity theft)?

  • mskeggs on 06/06/2014 - 09:25
    +1

    Telstra would very much like you to pay early, not late. Be assured they are sending you the bills.
    I won't speculate on what is happening to them, but note you can get bills by email.

    • tonester on 06/06/2014 - 14:05

      you can get bills by email.

      as well as email reminders :)

  • [Deactivated] on 06/06/2014 - 14:38

    Is your mailman Newman?

  • Geewhizz on 07/06/2014 - 06:44

    Identity theft, highly unlikely, as, as far as I know, we get all of our other mail. We don't live in the city, and she and her family live miles out of town.

    When we actually used the phone we rarely had a bill that was correct, so I was reluctant to have them direct debit. We only keep the phone line now because we can't get naked ADSL, so direct debit would at least prevent the overdue payments. Thanks.

  • eatwell365 on 07/06/2014 - 08:02

    Nowadays customers are caged in - "receive bill by email" (otherwise $2, direct debit (otherwise $2), pre authorised credit card, prepaid to an account.(otherwise call us by face a fine on toll roads), sizeable late fees (if providers do not receive payment for whatever reason).
    Bills + charges are preauthorised, so customers can try to complain but charges have been made anyway first.
    Not sure if it is for the better or the worse on the consumer's point of view.

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