Refunds from Quickbeds from shocking incident?

ianyelts on 18/04/2014 - 14:27
Last edited 23/04/2014 - 11:14 by 1 other user

Hello.

Has anyone had any luck getting a Refund from Quickbeds.com.au?

We booked a 2 night stay at Pinaroo Leisure Park, Muswellbrook, NSW Hunter Valley and got there at 11am.

The electric room key wouldn't work so we rang the Owner who's husband came out and reprogrammed it. He seemed nice enough and saw we had a small Spoodle dog through the car window, but walked away without saying anything.

At 4am Easter Friday whilst we were sleeping, the Owner's husband woke us up at 4am and told us to leave within 15 minutes, or they would call the Police. Our dog is quiet and housetrained and did not even bark once and it did not say Pets Not Allowed anywhere in the ad.

We paid for two nights via Quickbeds and they refused to give us a refund even for the 2nd night. The Owner conversed with me by phone, and did not even have the guts to face me in person.

The Reviews,which we only read about right now, are just as bad:

http://www.tripadvisor.com.au/Hotel_Review-g261623-d3836131-…

The issue is obviously going to be with Quickbeds, as we have no direct connection with Pinaroo.

We just want a refund for our $150 for two nights,

Anyone had similar experience, and success in getting a refund from Quickbeds?

Mod: Please see the manager's response to the OP's story.

Travel

Related Stores

Quickbeds
Quickbeds

closed Comments

        • t_c on 22/04/2014 - 19:52

          'You think the operator should add terms for an infinite amount of circumstances that could arise?'

          Considering every accommodation takes steps to have a no pets/pets policy it could hardly be considered one of a number of infinite circumstances that could arise.

          Don't get me wrong I agree the OP is totally in the wrong, and the owner was well within his rights to evict, but as a business owner myself I would imagine it would be more efficient/professional to slug future guests a fee rather than evict and risk being slandered by a disgruntled troll out to damage your business rep.

        • grasstown on 22/04/2014 - 20:56
          +2

          Kicking the dishonest shifty op out at 4am was probably the one bonus to this whole pain.

  • AssociatedGlenn2312 @ Quickbeds on 21/04/2014 - 16:17
    +14

    We don't just offer single bed accom here. We have the Park and the Village next door. The Village is single accom. they are like small Motel rooms. We offer Austar, Tea and Coffee and ensuite, as well as a Crib room where tenants can prepare meals. It is designed mostly with contractors in mind. But at the same time it is open for anyone wanting to stay there. The Park has Cabins as well as Caravan sites. Again we do not allow pets in the Cabins as it can cause issues with allergies in future tenants.

    My understanding is that when booking a room in the Village you can only book one person per room as it states that they have a King Single bed. Therefor you would have to make a second booking for the second person.

    • MementoMori on 21/04/2014 - 22:44
      +14

      Great to see the owner log in and stand up for your business.

      Bravo, you did the right thing. OP, learn your lesson and move on. You should apologise to the owner for putting him through a stressful situation.

  • Diji1 on 21/04/2014 - 18:39
    -7

    The thing I find most suspicious about this story is the 4AM part … sure the hotel owner may have taken it upon himself to walk out, check the car to see there's no dog there and lnock on the door to tell them to leave.

    OOOORRR …

    Another guest may have rung the front desk complaining about yapping or whatever (assuming the dog was even the issue since we never got clarification) and THEN the owner comes out and tells them to leave.

    Of course we'll never know but the second scenario seems more likely to me than the guy getting up at 4 o'clock for no other reason than the dog might be in the room.

    • p1 ama on 21/04/2014 - 21:14
      +7

      So? Either situation is perfectly fine.

      Doesn't change the story at all.

  • teaBagger on 21/04/2014 - 21:45
    +4

    I am not trivialising this but I expected electricity to be involved somehow…

  • Tech5 on 21/04/2014 - 22:56

    Everyone seems acting really harsh here for some reason. I agree that the OP definitely should have checked before hand as to whether pets are allowed. However, the owner does run a business which benefits from word of mouth. I wonder why they took such drastic action, and at 4am in the morning too. Probably got whipped by his wife to come yell at the OP.

    • Tal_Shiar on 21/04/2014 - 23:48
      +2

      People that work in service focused industries often wake up at around 4am, I know I did when I was a fish monger…it could of just been when they were ready..

  • rekabkram on 21/04/2014 - 22:59
    +2

    The timeframe leads me to think that something happened that bothered someone and your omitting that from the story to make the hotel owner sound like the bad guy.

    The most important thing though, why didn't you ask if you could bring your dog to the hotel in the first place?

    You've said you have a spoodle, some spoodles are hypoallergenic and some aren't. Either way the hotel has to clean the room assuming there are dog hairs everywhere, you're lucky your not getting billed for the cleaning.

  • Bruce13 on 21/04/2014 - 23:32

    Sorry but I don't think that you or your dog have a leg to stand on! I would be very upset if I was the next person to book the room and it smelt like dog. I can't stand the dog smell in other people's homes either. Plus its unhygienic to have a dog in the room, there could be fleas on the dog etc. I really can't believe that you are pursuing this, when it is obvious that the fault in all this lies with you, and not checking beforehand if pets are allowed!

  • tomwood on 22/04/2014 - 04:54
    +2

    What wonderful power of the internet is harnessed by this thread…
    Maybe the OP needs to be reported to the ACCC?

  • ankor on 22/04/2014 - 07:31
    +11

    At the end of the day, that Pinnaroo place could have 999 shit reviews, but the op has still taken pets into a no pets place.

    If what the manager has said is true, then catching a guest lying twice about his pet would seem to be pretty good grounds to kick someone out, regardless of the time this occurs.

  • mick123 on 22/04/2014 - 12:44
    +9

    so…

    you booked and paid for 1 person (yourself), and the owner still was nice enough to allow the 2nd person to stay for the night and told you not to bring the dog in… then you do, and complain when asked to leave.

    He should be asking you for money for the cleaning of the room.

    Sometimes I wonder of the mentality of people like you. Is yours a "screw everybody but me" mentality? What goes through your head thinking you have the right of refund and that you were wronged. I'm not trying to be a smart ass, I seriously would like to know how you feel you were wronged.

  • [Deactivated] on 22/04/2014 - 15:08
    +1

    Pet friendly accommodation does exist, Quickbeds even have a filter option for it.

    $150 is a small price to pay for a learning experience. Lucky you don't get a fine too.

  • blehgg on 22/04/2014 - 15:46

    well this was a fun read :) ~

    guess its to be expected since we're on "ozbargain"

    everyone is penny pinching :)

  • Ughhh on 22/04/2014 - 17:58
    +4

    Is OP in the penalty bin forever? He's only been a member for a month, yet is as annoying as jv :P

    • SirFlibbled on 22/04/2014 - 21:28
      +2

      Such annoyingness is not learnt but a natural talent.

      • gevidian on 23/04/2014 - 07:55
        +8

        Annoying is fine. Lack on integrity and honesty is not. OP should be in the penalty bin forever. Falsely slagging a small business when he was totally at fault……very poor form…

        • [Deactivated] on 23/04/2014 - 12:06
          +2

          I assume he is in the penalty bin for using a Ghost Account ozstar22.

  • Tabbycat on 23/04/2014 - 10:18
    +9

    Out of curiosity I googled quickbeds and Muswellbrook. So the place is not listed as Pinaroo but Stayover and clearly says $75 rooms are King single, for one person only and Pets not allowed.

    So the OP obviously has not told us everything.

    But yet the google also shows he's started an online petition against this place, with the stated aim of running them out of business. He has received no signatures yet.

    • RockyRaccoon on 23/04/2014 - 10:38
      +2

      Link to the petition? So we can have a laugh

    • PresidentClinton on 23/04/2014 - 11:00
      +5

      Hahaha what a baby.

      So this is what a self-entitled spoilt little brat grows up to become.

      God help us if they reproduce

    • Baa on 23/04/2014 - 11:19
      +1

      Haha, funny stuff!

      http://www.thepetitionsite.com/279/792/045/pinaroo-leisure-p…

      Lists his experience as one of the bad reviews he 'found'.

    • mick123 on 23/04/2014 - 11:58
      +3

      Can I start a petition for Glenn Stevens/lanyelts to receive free condoms for life so he never reproduces..

      • grasstown on 23/04/2014 - 12:10
        +2

        Is that the name of the accomodation owner? Not op?

        This op is vindictive!

      • Ughhh on 23/04/2014 - 12:33

        I think Glenn is the owners name. At the end of his bargain review on the petition, he wrote

        It costed Ian $75 per night

        So Ian is probably the ops name.

        • [Deactivated] on 23/04/2014 - 12:39
          +2

          Glenn is the author. Why would the owner author a petition against their own business?

  • Wallyt99 on 23/04/2014 - 12:13
    +7

    When did OzBargain become OzConsumer / OzBitch / OzGossip / OzShamefile?

    • Tech5 on 23/04/2014 - 12:42
      +6

      OzBitch. I like that, has a nice ring to it.

  • Moderatorneil on 23/04/2014 - 12:47

    As the OP is banned and we've got the managers side, as well as most of the comments are heading into attacks, this thread is now closed.

Login or Join to leave a comment
Login Join