Surprise from Telstra

pauldegab on 19/03/2014 - 22:26

I am currently with Telstra for internet/home phone line and pay $72 a month for this package (which gives me 50 gig a month). I've been looking around for better deals but find it hard to a company in my area that is cheaper. So I called Telstra yesterday and said to them I'm out of contract now and wondering what they can do for me to get me something cheaper. Without any push from me, the operator offered me $10 off per month and no contract, which I found surprising from Telstra.

Thought I'd just pass this on, as I'm sure there are others in the same situation as me and saving $120 a year is better than a kick in the you know what.

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Comments

  • blitz on 19/03/2014 - 22:42
    +2

    You probably already know this but TPG's $79 package has: (from their website)
    Unlimited ADSL2+
    Unlimited Local Calls – Incl. 13/1300 Numbers
    Unlimited Standard National Calls to Landlines
    Wi-Fi Modem Router included
    Unlimited Calls to Standard Australian Mobiles
    Unlimited International Calls to Canada, China, France, Germany, Hong Kong, India, Malaysia, Singapore, Taiwan, United Kingdom, and the United States of America

  • scrimshaw on 19/03/2014 - 22:48
    +3

    I'm on the old $59 unlimited TPG ADSL2+ plan with Homephone bundle. Very happy with their service so far.

    • Eivad on 20/03/2014 - 10:13
      +1

      I've had TPG for around 10 years now. While the service is mostly good, if anything does go wrong (long-term speed drops, frequent disconnections), their customer service is virtually more than useless. You'll need to know how to fix things yourself.

      • scrimshaw on 20/03/2014 - 12:49
        +1

        That's where Whirlpool comes in. Fortunately they have active reps there who will respond to your requests, though they aren't always online.

  • RandomNinja on 19/03/2014 - 23:39

    I'm with Telstra as well for phone/internet and do this every year. If you're lucky you can sometimes get both a loyalty discount (what you received) and a recontracting discount. I remember one year, my plan was $60/mth and I got a $40/month discount…

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