Experience - CPL, Computer Parts & Land PURCHASE DOA

Lpinoy on 14/03/2014 - 15:28

And the SAGA CONTINUES with CPL Warranty.

Bought an Item on Sunday - Specifically asked if I could get a refund within 7 days should the item turns out faulty. Answer was YES so long that they can verify its faulty!

Installed it today and turns out faulty. So called up Warranty and spoke to a chap named "J***"

And kept on insisting that they can only REPLACE IT.

Told them I have no longer the need for this as I had to substitute it for something else. Seeing its a DOA I would prefer to get a refund! Response was then… "its a different matter all together since you changed your mind and you are not needing it any longer". I told him its a DOA and I was told I was able to get a refund within 7days. He insisted on ONLY replacing it… I hanged up!

I HAVE NO TIME FOR THIS BS. For a mere $69 I'll cut my losses as well as the thousands of $ we spend on these goons!

I LIVE TO SPEAK LOUDLY about the BS principles this company is about!!!!!!

PS: Yes I was aware of Whirlpool Reports… I had dealt with CPL on warranty after the 7days.. but this changes everything for me… Its bordering scam being told I can get a refund, to being refused a refund!!!

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Comments

humdingaling on 14/03/2014 - 16:33

+3

just go in and point blank say you want a refund because it is DOA.

they are just focusing on the part where you said "you have found a substitute"/"you no longer need this" therefore refusing to refund because you have technically changed your mind. in which case that is correct they can choose repair/replace/refund

http://www.accc.gov.au/consumers/consumer-rights-guarantees/…
donbot on 16/03/2014 - 12:39

You buy it Sunday, install it on the 14th (so I presume you bought it on the 9th). You claim that it's DOA (not disputing this), but substitute with something else that you got on 14th (wouldnt make sense to install something if you a substitute on hand) before taking it back to store a replacement?

Sounds like to me you changed your mind.

Not associated with CPL, but have bought from there many times.
- pinoy on 17/03/2014 - 09:09
  
  fyi. yes bought it on the 9th. Change of mind? absolutely not! When you have a client that wants a working solution at the point of install, you'd better have a working solution… we usually have at least two different devices on hand just in case scenarios like this occur. if we don't then we ensure we get one the same day!
  
  fyi cpl techs have confirmed this item to be faulty. As what consumer affairs had advised, see them in person (pref the person you dealt with) & point to them their responsibilities to comply with the law. Printed and highlighted it. Did all that and now they will finally do the refund.
  
  You've said "Not associated with CPL, but have bought from there many times"… so have you had to deal with DOAs smoothly?
  
  After all this jumping up and down, CPL has somewhat redeemed themselves to me on this occasion.
  - donbot on 17/03/2014 - 15:17
    
    Yep, have dealt with two DOA's very smoothly: product didnt work. Took it back, they tested it, confirmed it didnt work and they replaced it on the spot.
    
    I'd like to know what you would do with the 2nd device, had the one from CPL worked?
    - pinoy on 18/03/2014 - 01:01
      
      The first device was a solution suggested to me by their techs and I wasn't familiar about. The second dev was a common nvidia graphics dev with the addition of a DR HDMI. If the item from CPL worked first go then I would've been… happy as larry!!!! We have many uses for the numerous graphics card we have in our inventory.
      
      Anyway the ISSUE here is NOT having REPLACEMENT. Issue is a request for a REFUND for a DOA item less than 3 days old. The other bigger was that I asked them specifically if I was able to RETURN this unit should it be faulty within the 7 days.. I was told YES. ONLY TO BE DECEIVED!
      
      I've contacted Consumer Affairs about CPLs dirty trickery practices! The WISEST thing that came out of that conversation is to <b> get it on WRITING! Anything verbal amounts to nothing and can be exploited</b>.. They suggested to take this matter to VCAT as I have a good case!
pinoy on 17/03/2014 - 14:31

When I thought things were on the MEND!!!! I AM totally totally spent and furious!

On Sunday CPL West Melbourne (LE*** speaking to the manager JE******) -

Item was indeed found to be faulty! "THEY" agreed that I am able to get a refund ONLY if I return a missing part. Didn't realize there was a missing part! Fair enough! During that time I was listening to my SANSA and decided to to HIT THE AUDIO RECORD button (as it seems too good to be true for my liking….) I confirmed with LE*** that the refund was agreed on. He replied that it will be REFUNDED the same method I paid. He confirms with J**** and he agrees that they can extend the time for me to bring the item back to within two weeks!

Well I thought everything was in the clear!!!! Comes the next day… TODAY!! -

I found the missing item and went back lunch time to claim the refund!

Person in front said he'd need to verify with the manager J3**** with the REFUND!! This _______ of a manager goes on and tell the sales that he will only agree to EXCHANGE IT!!!!! END of the matter according to him!

So I go berserk and verbally let them know how pissed off I was!!! My only mistake was not doing that when there were more people around!

TOTALLY CONFIRMING WHAT A BUNCH OF…… this people are all about!!!!!

So be warned if you even expect to see any refunds after a purchase on a FAULTY GOODS! Even a DOA!
Wallyt99 on 17/03/2014 - 23:02

I have also had a bad experience with this company… Purchased a video card… Paid… Then whilst at the counter - 2 seconds after I paid I changed my mind and wanted to get a different brand which was $6 cheaper. They would not refund the difference- only credit note. I. Know its a change of mind but I hadn't even recieved the item from out the back - only paid. Such a bunch of dodgy arseholes
MasterNoob on 17/03/2014 - 23:03

-5

This is why you should pay the premium for Apple products. It's really hassle free.
zorrt on 18/03/2014 - 21:46

err…was tempted to buy a refurbished t100 off them…you guys kinda put me off…
- pinoy on 19/03/2014 - 00:00
  
  The manager from the CPL West Melbourne (who lives pretty much in the stocks room) is a total obnoxious jerk in dealing with customer complaints. A pathalogical liar who will try his best to "prevent" you from getting a refund.
  
  In my quest to support my integrity, I happen to have my SANSA mp3 recorder/player and recorded the segment of conversation I had with the SALES guy confirming that I will be refunded! I can even hear him speaking to the manager giving me the extension of up to two weeks to bring back the missing part.
  
  I reckon it was just a plot to make it super difficult as they thought I've lost that part.
  
  The recording won't hold up in the courts as it requires the permission of the other party… so its for my personal support to confirm the dishonest practice of these monkey business!
  
  I would love to expose these guys in A CURRENT AFFAIR.
  
  As suggested to me - Always get a verbal agreement on Paper & signed!
  
  I've read experiences that the only time these guys give money back for a faulty item is when you take them to VCAT. These guys need to be fined so that they can fully comply with ACL. Under a major failure, the consumer has the right to choose for a refund, repair,etc.
pumpkinspice on 19/03/2014 - 13:29

I have had a similar experience at CPL.
Faulty products are supposed to be refundable based on ACCC.
They refuted this, I CBF and left the faulty device with them to test and get back to me…
They never got back to me.

I have since encouraged every single person I know to avoid purchasing from them.
My recommendations to family and friends have cost them more than $1000 in sales, due to them stuffing me around on a $30 universal remote.
Geewhizz on 21/03/2014 - 07:02

+1

Why are all you people not reporting them to consumer affairs? If Gerry Harvey and others can be fined for misrepresenting people's rights regarding returns etc, then surely these clowns can be stung for not complying?
- pinoy on 21/03/2014 - 15:12
  
  Because consumer affairs victoria have told me to take them to VCAT.
pinoy on 26/03/2014 - 14:43

Post: https://www.ozbargain.com.au/node/138079

Just proves the BLATANT LIE that they DO CONFORM WITH Australian Consumer Law.

I have given them the filled up WARRANTY FORM SIGNED by APPROVED by JEFF

AND they still REFUSE to give a REFUND… CRYING BULLY TACTICS!!! You should've seen who was the bully in the SHOP!!!!!
[Deactivated] on 26/03/2014 - 16:52

+1

Good to know about. Any decent business will give customers some leeway and the benefit of any doubt (which doesn't seem to exist in your case anyway) - even, at times, people trying to take them for a ride. Not a business I want to deal with.
jimstaffer on 07/03/2017 - 17:29
I'm yet another in the long list of outraged CPL customers. If all your items are OK, CPL might work out for you. But if there is a problem with anything, CPL are dodgy, dodgy, dodgy! Stay away!!!

I bought several items in 3 orders over the past 6 months. All were fine except one motherboard. It arrived with some of the CPU socket pins bent. I rang them straight away. The CPL guy on the phone told me some interesting things:

It's not possible that the pins were damaged when it left CPL.

We check every motherboard for this damage.

The odds of a motherboards having bent pins are like winning Lotto.

This is preposterous; they check every board for something with a 1 in 10 gazillion chance? Only Trump supporters would believe this crap.

I nearly always check Whirlpool (and other sources) on suppliers before I buy from them the first time. The reviews already reflect that CPL are terrible if you have a problem. Maybe I got them confused with a reputable supplier with a TLA that I've dealt with in the past (MSY?).

I have occasionally recorded videos of the conditions packages arrive in and the actual opening. I wish I had done it this time. I will always do that in the future.

Bye-bye CPL. Never again. You have been warned, again…
dealhunt on 08/03/2017 - 11:38

I HAVE NO TIME FOR THIS BS. For a mere $69 I'll cut my losses as well as the thousands of $ we spend on these goons!

I LIVE TO SPEAK LOUDLY about the BS principles this company is about!!!!!!

PS: Yes I was aware of Whirlpool Reports… I had dealt with CPL on warranty after the 7days.. but this changes everything for me… Its bordering scam being told I can get a refund, to being refused a refund!!!

Sorry for quoting that way but that seems the way the OP intended to.
By the way, their duty is to replace a DOA item and I understand if they have no more, to refund it.
Dude you should cool down!